Women in Customer Success Podcast

Text us your questions and thoughts! I'm thrilled to have Naomi Warden, Director of Customer Enablement at OpenGov, join me on the show as we explore her inspiring journey from growing up in rural Texas to her current position in the tech industry. Naomi's passion for impact and inclusivity shines through, and she shares how her career has been instrumental in creating more opportunities...

Text us your questions and thoughts! Are you ready to elevate your customer success game?  Join us as we dive into an insightful conversation with Bhumika Arora, a customer success career coach and consultant from Toronto. Bhumika shares her journey into the world of customer success, touching on her globetrotting background and experiences working with businesses of all sizes. Learn valuable less...

Text us your questions and thoughts! Welcome to this week's episode of the Women in Customer Success Podcast, where we dive into the inspiring journey of Karen Carroll, the Head of Customer Success EMEA at Gong. Karen shares her journey of battling an eating disorder for almost a decade during her school and college years, and how therapy helped her ground herself in stressful situations, dev...

Text us your questions and thoughts! In this episode, I'm talking to Carly Agar, the founder of Carly Agar Training Services, or, the career coach who helps people land customer success jobs. Carly shares some surprising facts about herself, including how it took her a year and a half to start having a voice on LinkedIn and actually start showing up because she was scared before she started p...

Text us your questions and thoughts! In this episode, I had the pleasure of speaking with Anita Toth, Chief Churn Crusher, about her incredible journey through various careers and her passion for Customer Success. We discussed the importance of boredom for fostering creativity, the impact of poor customer experiences on businesses, and the significance of understanding customers' feelings and...

Text us your questions and thoughts! In this episode, I'm talking to Julie Raeder, Customer Success Manager at Dooly and a former special education teacher who transitioned into Customer Success. We discuss the importance of knowing what you want, networking, storytelling, and overcoming barriers when transitioning from education to customer success. We also explore the significance of prepar...

Text us your questions and thoughts! In this episode, I'm talking to Mary Poppen, Chief Business and Chief Customer Officer at Involve.ai and author of the book " Goodbye, Churn. Hello, Growth! " We discussed the qualities of successful leaders, the importance of listening and collaboration, and how to create allies in the boardroom. Mary shares invaluable advice for women in leader...

Text us your questions and thoughts! In this episode, I'm talking to an absolute rockstar - Jolyn Isabelo, APAC Customer Success Leader at MongoDB. She has a really interesting upbringing and a career in a multicultural setting. Born and brought up in London, she moved to Asia and lived in Singapore and Japan. She also worked in the USA and now is based in Singapore.  Fun facts about Jolyn: A...

Text us your questions and thoughts! In this episode, I'm excited to bring a conversation with Ejieme Eromosele, General Manager of EMEA at Quiq.  Current Role & Experience In her current role as GM of EMEA at Quiq, Ejieme is responsible for leading Quiq’s international business by guiding companies in the EMEA region to grow awareness, increase sales and lower customer support costs thro...

Text us your questions and thoughts! In this episode, I’m talking to Kailey Killoran, a Director of Customer Success at Loopio. Prior to transitioning into Customer Success, Kailey started her professional career in Sales, Business Development, and Account Management. She is a data-driven leader and enjoys coaching and supporting CSMs in their own growth and development. Outside of work, she'...

Text us your questions and thoughts! In this episode, I’m talking to Elena Cocco, Manager of Customer Success at SafetyCulture. Elena has a special passion for supporting and helping other women in their professional journeys. She is energised by seeing people around her succeed and I'm excited to bring this conversation to you!  Elena started her career journey in Support and then transition...

Text us your questions and thoughts! In this episode, I’m talking to Laura Kightlinger, a VP of International Customer Success at Seismic. She leads the team responsible for partnering with customers across Europe and Asia to ensure their long-term value realisation on the platform. Prior to Seismic, Laura built the Customer Success team at Qubit from inception to 15 team members globally and supp...

Text us your questions and thoughts! In this episode, I’m talking to Kia Puhm, Founder and CEO of DesiredPath, a CX solution that helps companies be customer-centric to achieve smarter, faster revenue growth.  Fun facts about Kia: Kia speaks 3 languages well, and 2 passively.  She is an Extroverted Introvert  Kia used to be an elite world-class athlete in swimming! 🏊‍♀️ Career Journey: Kia has 28...

Text us your questions and thoughts! In today's episode, you'll meet Sally Hamdan, Customer Success Manager at Asana. She's also an active member of the Customer Success Network where she contributes to the advancement of the CS profession and also teaches at HEC Paris in her free time to help students boost their Linkedin presence to find their next dream job. Fun Facts About Sally...

Text us your questions and thoughts! In this episode, I’m talking to Julie Persofsky, Managing Director - Practice Lead for Customer Success at Winning by Design. Fun facts about Julie: Julie and her family recently moved to Whistler, British Columbia to add some adventure to their lives and love the fact that they now ski all the time! Her 16-year-old self would be pretty ok with her current job...

Text us your questions and thoughts! In this episode, I’m talking to Erika Villareal - a Customer Success enthusiast, curious by nature, and a process addict.  She has been in the tech industry for the last 8 years. She is happiest when she is able to translate customer data into actionable insights that help improve customer experience and drive success.  She is currently a Principal Customer Suc...

Text us your questions and thoughts! Announcing Season 3!  ⭐️⭐️⭐️ Did you know when and why was the Women in Customer Success Podcast launched? If you're a regular listener, have you noticed that the podcast had a break for a few months? In this first solo episode by Marija Skobe-Pilley, you'll find out more about it! You'll hear about: The new Women in Customer Success Power Up!...

Text us your questions and thoughts! In this episode, I'm talking to Jennifer Yorke, Chief Customer Officer at Ometria. Canadian-born with a current UK address, Jennifer is sharing her impressive career story and the blessings/challenges of being a mom in tech. She is a prime example of how normalising parenthood from an executive level can have a profound impact on people's careers and...

Text us your questions and thoughts! How do I choose guests for this podcast? There are so many incredible women out there whom I want to talk to and learn from. Recently I started following a wonderful young lady, Nabeeda Bakali, who keeps on inspiring me with her content and work on personal development. I've become a huge fan of her work and thought, you will love her, too! It is such a pl...

Text us your questions and thoughts! In this episode, we welcome Hadas Rahamim - Head of Customer Success & Business Operations at Exceed.ai , Genesys Hadas is sharing her journey from product management to customer success, tips on leading Success organisation in a startup, managing global customers and competing priorities. We talk about: career journey how to create 'aha' moments...

Text us your questions and thoughts! In this episode, we welcome Revathi Venkatraman, Head of Success, APAC at Slack. Revathi is sharing her inspiring career story, from upbringings in India, a degree in chemical engineering, to resetting the whole career while relocating to New Zealand. She is currently based in Australia, leading customer success teams at Slack for the whole Asia-Pacific Region....

Text us your questions and thoughts! In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider. We talk about: ✨ Th...

Text us your questions and thoughts! In #episode60, Isabel Ruiz, Customer Education Manager at Insided by Gainsight reveals her ideas of customer education and community-led growth. We talk about: ✨ career journey ✨ customer communities ✨ customer education ✨ community-led growth ✨ career tips Connect with Isabel:https://www.linkedin.com/in/isabelruiz-community-manager/ Check out Isabel'...

Text us your questions and thoughts! In #episode59, Monica Trivedi, Director of Global Customer Success at Building Engines is revealing her ways of showcasing customers’ wins and the impact Customer Success has on the overall organisation and customers. Monica gives us an amazing mini master class on: ✨ leadership ✨ how to be an invaluable CSM ✨ how to lead with transparency ✨ how to really c...

Text us your questions and thoughts! In this episode, I'm talking to Natalie White, Customer Success Manager at Float. Natalie has been in Customer Success all her professional life, mostly in FinTech startups, building the customer success teams from the ground up. She spent the last few years in London, building a team at European unicorn Pleo. Now, she's back in her native Canada, bui...