Whats Best For The Patient Is Best For Business

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Monique J. Caruth, PT, DPT. Monique is the owner and founder of Caruth Staffing Agency P.C. She started this agency as a sole entrepreneur contracting only physical therapy services in the home of patients for various agencies in Maryland. Owing to her reliable, professional, empathetic, flexible nature and her proven l...

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Monique J. Caruth, PT, DPT. Monique is the owner and founder of Caruth Staffing Agency P.C. She started this agency as a sole entrepreneur contracting only physical therapy services in the home of patients for various agencies in Maryland. Owing to her reliable, professional, empathetic, flexible nature and her proven l...

In this week's episode of a two-part episode, in part 2 Jerry is joined by Dr. Juan Michelle Martin is a licensed physical therapist of 13 years, with an extensive background in patient care and as a competitive athlete. She is the creator of the Zero to Telehealth Program and coaches clinicians and practices in utilizing this distinct mode of healthcare. Her experiences as a star volleyball athle...

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Danelle Dickson, PT, DPT, OCS, is a 16 year licensed physical therapist, Performing Arts specialist, Orthopedic clinical specialist, and owner at Performance Plus Physical Therapy .  She is also the host of the Dancing around Elephants Podcast , co-founder of a business mentorship for minority women: The Black Female Fo...

In this week's episode, Jerry is joined by Dr, Danny Matta. Danny is an entrepreneur with a passion for helping other business owners. He’s become a go-to business consultant for cash-based physical therapy practices across the country. As the founder of Athletes’ Potential, he’s developed his 4 simple but effective keys to a successful business. In today's episode, they will cover burnout in the...

In this week's episode, Jerry is joined by Dr, Danny Matta. Danny is an entrepreneur with a passion for helping other business owners. He’s become a go-to business consultant for cash-based physical therapy practices across the country. As the founder of Athletes’ Potential, he’s developed his 4 simple but effective keys to a successful business. In today's episode, they will cover what he learned...

In this week's episode, Jerry is joined by  Dr. Sarah Haran,DPT Dr. Kate Blankshain, DPT. Sarah is the owner of Arrow Physical Therapy Seattle, an out-of-network practice in Seattle, WA. Kate owns Rally Physical Therapy, a hybrid model clinic with two locations in Chicago, IL. After finding success in their own practices, Sarah and Kate teamed up to help other physical therapists break away from t...

In this week's episode, Jerry is joined by Dr. Ashley Johnson, DPT. Ashley is a licensed physical therapist in the state of Georgia. She has accrued over 10,000 hours of outpatient orthopedic treatment and is an expert in movement science. She believes manual therapy paired with guided exercise can greatly reduce, if not eliminate, pain and limitation associated with musculoskeletal injuries. She...

In this week's episode, Jerry is joined by Dr. Ashley Johnson, DPT. Ashley is a licensed physical therapist in the state of Georgia. She has accrued over 10,000 hours of outpatient orthopedic treatment and is an expert in movement science. She believes manual therapy paired with guided exercise can greatly reduce, if not eliminate, pain and limitation associated with musculoskeletal injuries. She...

In this week’s episode, I talk to you about THE MAP TO THE GOLDMINE: Recap of the last 20 episodes! Listen to these episodes in order to get the most value for your time and return on ROI.  Episode 5: YOU DON'T NEED MORE NEW PATIENTS! Episode 19: Why the only focus is ARRIVE, PAY, and STAY Episode15: FDUTE: Fear, Doubt, Uncertainty, Trust, Expectations Episode 17: The 3 objectives to increase firs...

In this week’s episode, I talk to you about How to fix your leaky bucket in your practice. Marketing is not a solver for your leaky bucket! Marketing is one important part of understanding the flow of your business. What makes up the flow of your business? Asking happy paying clients for a referral.   Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about the ULTIMATE plan of care metric. What makes up a complete plan of care? Arrival is the mindset you need to focus on not schedule! You can have patient success if you focus on ARRIVE, PAY, and STAY.  Get away from " Generating visits." You should have zero no-shows, zero drop-offs. If you prioritize this in your practice.   Reach out to Me: Social: Faceb...

In this week’s episode, I talk to you about the Why you must be a problem solver BEFORE they even schedule! How to have a problem-solver mentality? Selling the outcome does not grow your business. People are looking for a solution to their PROBLEMS! How to set up the provider for success? How to build in fewer objections from New Potential  Clients. Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about the Three objectives to increase first visit arrival. How to build a relationship with a client that will last throughout their entire life cycle with your company? Becoming the problem solver. How to set up the provider for success? Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about the ART and SCIENCE of selling healthcare. The science portion is the what and Art is the how to do it. Every front desk personal knows what to collect but they do not know how to collect! Scripts do not teach people how to listen. Finally, what does The Triple A mean? Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about every successful patient journey in your business has these 5 words managed to the T. Those words are Fear, Doubt, Uncertainty, Trust, Expectations.   What I found out early in my business about these 5 words. The more trust you have the fewer of the 5 words you have. Drop-offs and cancel rates are caused by these 5 words. If the patient does not set the...

In this week’s episode, I talk to you about 7 Attributes Of A Great Front Desk Sales Person. They care but that should not be the only attribute out of the seven they have. They have confidence in two things themselves and what they are selling. They are persistent and consistent. They talk to the other person on the phone about them (learn and listen). They adjust their words to fit the potential...

In this week’s episode, I talk to you about the 3 roles of your front desk. Role one the voice of the company/salesperson or intake personal. Role two the face of the company/ customer service person. How most practices set up role two for failure. Finally, role three is the admin or back-office personal.  Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about The 4 Phases of Your Patient's Lifecycle.  Phase 1: Attraction phase or brand awareness Phase 2: The golden moment Phase 3: Course of care Phase 4: Post-course of care to engagement  Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about the patient lifecycle. How do you create patients success? Why your team needs to be dialed into the patient's process. Focusing on the patient experience is a waste if you have not focused on their lifecycle first. Creating systems to create the patient experience.  Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about a mindset shift I began implementing beginning of last year that helped grow my business. You need to focus on the process, not the outcome! You CANNOT control the outcome. The longer you are on a call the more uncertainty you create. The biggest reason for adhering to the process.  Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about 10 point checklist for every new patient phone call. Learn how to listen. Use this tool to get patients to arrive pay and stay.  Reach out to Me: Social: Facebook group Youtube  

In this week’s episode, I talk to you about Four things your front desk must do on all new patient calls! Why should a new patient arrive? What should they be expecting? Last, Who will they see and what should know before hanging up? Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about the one question that perplexed me. Differentiate yourself from others. Find out what the patient wants, needs from us then sell them on that. 3 things all (Potential) New patients want.   Reach out to Me: Social: Facebook group Youtube

In this week’s episode, I talk to you about what is the goal of the first call with a new patient? How should you start every call? Answer why will they pay and stay?  Bonus: What shouldn't you say on a call? Reach out to Me: Social: Facebook group Youtube