Jerry Durham
Whats Best For The Patient Is Best For Business
The podcast to help Healthcare and Physio Practice owners who want growth, scalability and financial performance in their businesses! The focus here is on connecting together all the touch points in the business to create Patient Success!
Author
Jerry Durham
Category
Podcast website
whats-best-for-the-patient-is-best-for-business.simplecast.com
Latest episode
Dec 9, 2025
Where to listen?
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Episodes
The FUTURE of PT Practices is NOW! ..Keep The Value Flowing with Dr. Matt Shiver, DPT 21.03.2023 49:50
If you're a fitness coach or clinician who is burned out, you're only one offer away from creating better client/patient retention and escaping the never ending cycle of needing "more new patients". The key is to understand your client's needs, goals and desires as well as where they are in their journey of life. Then, you need to know how to sell it! Tune into this episode to learn all about it a...
Talking Arrivals With A PhD; The Science To Go With The Art - with Jason Sharpe, DPT, PhD 14.03.2023 1:11:09
Connect with Jason : https://www.jasonsharpedptphd.com Follow him on Twitter
The 1 Thing You Must Do For Business Success (Countdown Series) 07.03.2023 4:04
The final episode of the Countdown Series has led up to this ONE thing you MUST DO for business success! What's that? Well, it's NOT to think in "transactions". It's to shift from thinking in transactions and think more in... (well, you'll find out!)
2 Things You Must Do To Increase Arrive Pay and Stay (Countdown Series) 28.02.2023 3:59
The Countdown series continues today with 2 things you MUST do to increase arrive, pay and stay in your healthcare practice! If you remember, arrive pay and stay is what drives revenue and value in your practice. It's NOT about getting patients scheduled. It's about getting patients schedule who are prepared to arrive, pay, stay and complete a plan of care. Today, learn 2 very important ways to in...
The 3 Reasons You Have Cancels, Drop offs and No Shows (Countdown Series) 21.02.2023 3:26
The countdown series continues with 3 reasons you're experiencing cancels, drop offs and no shows. If you address these 3 things, you will make more money in your practice this week.. guaranteed.
The 4 W's You Are Missing On Your New Patient Calls (Countdown Series) 14.02.2023 5:17
I've done enough secret callers to know that your Front Desk can't answer these 4 (very important) questions after a new patient call. Yet, these questions MUST be answered. Otherwise, your chances of getting a cancel or a no show just increased! In this short episode, let's talk about the 4 W's your front desk is missing with every new patient call and what to do about it!
5 Ways to Make Sure New Patient's DON'T Arrive (Countdown Series) 07.02.2023 8:09
Today's episode is all about 5 ways to ensure new patients DON'T show up on their first visit! (Are you doing any of these 5 things?) If so, it could be the reason your arrival rate is lower than you want it to be. Connect with me: Website Facebook Group YouTube
The Ujima Center with Dr. Lisa Van Hoose and Team | Action Takers Series 13.09.2022 1:30:35
Dr. Lisa Van Hoose and the TEAM at The Ujima Center are the personification of seeing REAL solutions and TAKING ACTION. This is the longest podcast to date that I have been involved with and I wish it could've kept going!! Dr. Van Hoose and her team share their insights and thinking around being not only a solution in their community, but being a solution upstream that will impact generations to...
How To Set Up A Successful Sale Of Your Healthcare Practice with Dave Kittle | Action Takers Series with Dave Kittle 24.05.2022 37:28
Are you thinking about selling your healthcare business? What are the steps you need to take to maximize the return on your investment? Are you looking for an expert to guide you through the entire process from beginning to end, so that you can sell your company for the highest price possible in a smooth and efficient manner? In this week's Action Series episode, in part 4 Jerry is joined by Dave...
The HoneyBadger Project with Frank Benedetto | Action Takers Series 17.05.2022 42:49
How do you create actionable and repeatable business processes while staying true to your original creative vision? In this week's Action Series episode, in part 3 Jerry is joined by Frank Benedetto. Frank has been a Doctor of Physical Therapy for 10 years, and one of the most credentialed in the USA, he is double board-certified in both orthopedics and sports, Frank, like many clinicians, fell i...
PT Connections with Chad Clark | Action Takers Series 10.05.2022 27:00
How well did you and your team understand the flow of business? Have you discovered metrics and seen what works for you and your practice? In this week's Action Takers Series episode, in part 2 Jerry is joined by Chad Clark. Chad is a physical therapist with over 20 years of out-patient orthopedic and sports physical therapy experience. He helps patients with decreasing knee pain in people of all...
Limitless Therapy and Wellness with Jordan Floyd | Action Takers Series 03.05.2022 29:28
How can you grow your business when you're busy being an Admin and being a Practitioner, and not even making calls every day? Would you believe that even your front desk staff can impact your revenue and profit? In this week's episode of the Action Taker series, in part 1 Jerry is joined by Jordan Floyd. Jordan is the owner of Limitless Therapy and Wellness, LLC. He started his company to help bus...
The Wrap Up! | The Art Of The First Phone Call Sell Part 8 26.04.2022 7:49
Have you ever wondered what it takes to sell your first call? Are you curious about pricing for a call or how to set yourself up for success? In this week’s episode, I will recap the full series of Art and Science of Selling in Healthcare - The Art Of The First Phone Call. Learn about the best ways to approach your first phone call, and get you on the right path to success. Learn the whys and...
Dealing with Price | The Art Of The First Phone Call Sell Part 7 19.04.2022 9:35
Are you worried about the price of your products and services? Do you think that's why customers don't buy from you? Or are you wondering how to get more sales when your prices are higher than the competition? In this week’s episode, I continue to talk about the last series of "Art and Science of Selling in Healthcare" - Dealing with Price. How to create an irresistible offer and make price les...
Selling An Expert VS A Commodity | The Art Of The First Phone Call Sell Part 6 12.04.2022 13:28
If you are a healthcare provider, the number one question your new patient asks YOU is: “How much does this cost?” How would you respond to this question in a way that will increase the chances of the patient returning and completing their plan of care without thinking about the cost? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Ar...
Sell The Journey VS The Outcome | The Art Of The First Phone Call Sell Part 5 05.04.2022 15:44
How can you add value to your patients in order for them to trust you more and want to maintain your services through your treatments, not just once but on a long-term basis? How will you attract and retain your patients? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 5. How to implement, apply, and d...
Master The Start Of Every New Patient Call | The Art Of The First Phone Call Sell Part 4 29.03.2022 19:14
The first conversation with a patient is incredibly critical. So, how do you maintain the right conversation in order to establish your value and sell your price? What are the qualities that every healthcare provider should have and what does it take to nail the perfect first call? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art o...
The Art Of The First Phone Call Sell Part 3B 22.03.2022 23:59
Are you having a hard time figuring out the right balance between being “leading” or being “in control” and getting to the business that you intended to address? Are you wondering if there is a way to only talk about business when talking with your clients without putting them off, making them feel like they don't have a say, or letting them into the conversation? In this week’s episode, I conti...
The Art Of The First Phone Call Sell Part 3 15.03.2022 13:24
Are you having a hard time figuring out how to efficiently move through a call and do the business priorities to make the person on the other end feel that they are the priority at the same time? Do you want to know how you can maintain control of your calls? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call p...
The Art Of The First Phone Call Sell Part 2 08.03.2022 27:22
Are you in control of the conversation you are having with your clients? Are you always ready to hit the ground running when that phone rings? Do you know how to ask the best questions and how to respond to them? In this week’s episode, I continue to talk about the series of "Art and Science of Selling in Healthcare” - the Art of the First Phone Call Sell part 2. How is the call setup successful f...
The Art Of The First Phone Call Sell Part 1 01.03.2022 21:10
During the first call with your client, how do you focus on helping them in what they need? How do you demonstrate your expertise in healthcare practice? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How does the first conversation become the roadmap of success? Determine who has more in control of the call? How to drive a person to a choi...
There is No Script Front Desk 5 Step Intake (Sales Process) 22.02.2022 19:39
What does "sincere" conversation mean when communicating with a client? What is the strategy behind every effective conversation? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How the most undervalued business process creates a bigger impact in the Ecosystem. What setting up the provider for success for the sales cycle? How does the front...
Art & Science Of Selling in Healthcare Series: The Three Sales Cycles In Your Practice 15.02.2022 13:42
So how do you achieve your goal? How should you put it together to succeed in your own healthcare practice? Are you curious about how you should get this to happen? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How can you properly understand the process and whole patient journey in your business? When does the sale start in your business?...
Art & Science Of Selling in Healthcare Series: Art and Science Defined 08.02.2022 14:28
What do the greatest sellers do to be successful? Are you curious to know what the components of selling are that you need to consider in order to succeed in your business? In this week’s episode, I continue to talk about the series “Art and Science of Selling in Healthcare”. What are the great sales techniques and the things you need to carry over from the history of selling that will make you on...
Art & Science Of Selling in Healthcare Series: Overview 01.02.2022 6:10
What are the skills to have in order to achieve greater patient success and success in your business? Are you curious about how you can create better and bigger patient success within your practice? In this week’s episode, I talked about the arts and science of selling in healthcare. What are best selling skills and attributes in order to create greater success? There are times when marketing and...
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