Jerry Durham

Whats Best For The Patient Is Best For Business

Business EN ↓ 158 episodes

The podcast to help Healthcare and Physio Practice owners who want growth, scalability and financial performance in their businesses! The focus here is on connecting together all the touch points in the business to create Patient Success!

Author

Jerry Durham

Category

Business

Latest episode

Dec 9, 2025

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Episodes

Direct to Employer: From the other side AND they want help! - Interview with Greg Sandler, Health Strategist 14.05.2024

Join the conversation with Greg Sandler, an expert in employer health benefits and economic development. This episode dives into the nuances of health benefits management, the importance of workers' compensation, and the critical role of economic development in fostering healthy communities. Distinguishing between self-insured and fully-insured models, Greg explains the role of CFOs in managing he...

Living Upstream, Living in the Future, Proving the process for over a decade - Interview with Mike Eisenhart, DPT | ProActivity Founder 07.05.2024

In this episode, we welcome back Mike Eisenhart, founder of ProActivity and a repeat guest whose insights into preventive health care remain as relevant as ever. Mike shares his journey from a traditional PT to a pioneer in population health, detailing how he transformed his career dissatisfaction into a thriving direct-to-employer practice. He discusses the evolution of his business model, ProAct...

Going Direct to Employer: The Clinical (doing) Side: Part 3 - Interview with Zach Walston, DPT Clinical Lead of Second Door Health 30.04.2024

In this episode, the third in our 3 part series with Second Door Health, we continue our exploration of innovative approaches in physical therapy with Zach, the head of clinical strategy. Having previously discussed the foundations and business aspects with co-founders Scott and Ryan, this conversation with Zach goes deeper into the clinical implications and transformative potential of direct-to-e...

Going Direct to Employer: What does it actually look like? PART 2 - Interview with Scott Hebert and Ryan Klepps, Founders of Second Door Health 25.04.2024

Welcome back to part 2 where we dive deep into the transformative world of direct care models in physical therapy, brought to you by Second Door Health. In the first episode, we laid the groundwork by discussing the 'why'—the core motivations and the targeted audience of direct care. Transitioning to this episode, we shift gears to focus more tactically on the 'how'—the concrete steps and strategi...

Going Direct to Employer: The demand is insane! PART 1 - Interview with Scott Hebert, Ryan Klepps, Founders of Second Door Health 23.04.2024

Welcome back to the What's Best for the Patient is Best for Business podcast where today we will dive into the evolving world of physical therapy, focusing on the cutting-edge approach of direct care models. Join Jerry Durham and the founders of Second Door Health as they discuss the transformative shift from traditional patient management to innovative strategies that engage directly with self-in...

Talking Sales with a BILLION dollar sales trainer - Interview with April Shprintz 16.04.2024

In this week's episode, Jerry Durham welcomes business strategist and growth expert April Shprintz to discuss the transformative power of cross-industry insights and the "generosity culture" in scaling businesses. April shares her journey from a humble beginning through a stellar career that spans over 94 industries, providing listeners with actionable strategies that any business can implement to...

Exploring Entrepreneurial Success with Paul Singh 14.11.2023

In this episode, we welcome a special guest, Paul Singh, the entrepreneurial force behind Strata. Paul shares his fascinating journey, starting from his early days in Northern Virginia to becoming a pivotal figure in the tech and investment world. Our conversation delves into Paul's unique experiences, from his first job at America Online during its nascent stages to his venture into the world of...

Kate and Jerry Show: Payment Methods Over Patient Care 24.10.2023

In this latest episode of the Kate and Jerry Show, we dive deep into the complexities of the healthcare revenue model, particularly in the U.S. Join us as Kate candidly shares her puzzlement over terms like 'cash-based', 'in-network', and 'out of network' often flaunted in the healthcare scene. Jerry provides a high-level perspective, emphasizing that like all businesses, the revenue in healthcare...

Kate and Jerry Show Part 3: Foundations and Innovations 17.10.2023

Join Kate Markland and I as we delve into profound discussions on the pivotal importance of establishing a strong foundation for your healthcare practice before bringing it to life. Drawing inspiration from the Kissing Bridge in Copenhagen, we unravel the essence of mastering the fundamentals, ensuring financial security, and setting a firm foundation for your aspirations.   Whether you're an entr...

Kate and Jerry Show Part 2: A Slave to Healthcare and Debt 10.10.2023

Join us for a deep dive into the tyranny of societal dogma and the trap of debt slavery. Kate and Jerry share their perspectives on the education system, societal constructs, and the challenge of financial obligations that shape the path of many from a young age. They challenge the status quo and ask, "What if there's a different way of doing things?" Listen in for insights on personal responsibil...

Kate and Jerry Show - Part 1: The Looming Corporatization of Healthcare. 03.10.2023

In today's episode, I'm joined by Kate Markland, as we embark on a transatlantic conversation, highlighting the universality of healthcare challenges, both in the U.S and the UK. While we might be miles apart, Kate and I quickly realized that the core issues impacting clinicians and clinic owners are quite universal. Despite cultural nuances, there's a shared struggle: local practitioners feeling...

Taking your license and moving upstream: More Impact, More Money - Interview with Dr Ryan Smith, PT 19.09.2023

In today's episode, I'm thrilled to have Ryan Smith from APHPT (Applied Prevention and Health Promotion Therapies) as my guest. We dig deep into how APHPT is revolutionizing healthcare through a proactive approach, especially in employer-sponsored programs. Ryan and I explore the philosophy that "What's best for the patient is best for the business," and we talk about how physical therapists can s...

Broaden Your Reach in Your Community - The MS Therapist Toolkit with Dr. Gretchen Hawley, PT 05.09.2023

Are you a clinician or clinic owner in the physical therapy world tired of the status quo? Looking for new ways to treat underserved populations and differentiate your practice? Then you're in the right place! In this episode, we sit down with Dr. Gretchen Hawley, an MS certified specialist in physical therapy, who is revolutionizing how MS patients are treated and cared for. What You'll Learn: Ho...

How Do You Measure Front Desk Success? With Mike Major, PT 22.08.2023

Mike Major, PT is BACK and we're talking about all things front desk and metrics! Why? Because we both agree that your front desk is your most IMPORTANT asset to your business. And if you're not setting them up for success and measuring the right things.. the success of your business will suffer. About Mike : Within the first year of his physiotherapy career, Mike worked for a national physiothera...

Growing A Successful PT Business Focused On Client Experience with Zach Smith, PT, DPT 08.08.2023

In this week's episode, Jerry Durham dives deep with Zach Smith, PT, DPT, a physical therapist with a penchant for understanding the importance of the patient experience. As Zach reflects on his journey from a fresh graduate focusing on mastering PT skills to realizing the significance of the customer experience and therapeutic alliance, we discover that success in the PT world isn't just about cl...

Finding the GREATEST Potential In Your Healthcare Practice 25.07.2023

In this week's episode, we look into the concept of POTENTIAL and how it ties everything together in our business. Just like when we evaluate a patient, we look at their future state, their current state, and the gap between them. The same applies to our business. We need to identify the potential for GROWTH and SUCCESS, understanding the journey of our clients and how to bridge that gap! By focus...

Metrics That Matter For Practice Success (And Why You Need Them) with Mike Major, Physio and Founder of ClinicDash 11.07.2023

Today I got to talk with Mike Major, Physiotherapist and Found of ClinicDash. Mike discusses his background in the military and leadership training, which instilled in him the importance of communication and teamwork. He also talks about his experience working for a national company and managing multiple clinics, which ultimately led him to realize the misalignment between his values and the preva...

Courageous Leadership.. it's HARD 27.06.2023

Courageous leadership and self-awareness are both important for the success of your healthcare practice. In this episode, learn what a true courageous leader does to set their business apart and create differentiation among them and other practices. Hint: Courageous leaders don't run transactional businesses. They run relationship-focused businesses. Let's talk about how you can do the same and cr...

Relationships Over Transactions 13.06.2023

Today I'm talking about the importance of prioritizing RELATIONSHIPS over transactions in your healthcare. Discover how prioritizing genuine connections can be systematized, and the importance of using metrics that reflect patient, client, and customer success. Not only do we need to prioritize relationships, we need to PROVE our commitment to building relationships. THE RESULT of a RELATIONSHIP o...

Physical Therapy in the Maternity Ward with Dr. Rebeca Segraves, DPT 30.05.2023

In this episode, I talk with Dr. Rebecca Seagraves, DPT, who is revolutionizing the way occupational and physical therapists serve clients in the hospital. Dr. Seagraves focuses on training acute care therapists to support individuals undergoing birth and pelvic surgery within 24 to 48 hours. The importance of this work becomes evident when considering that cesarean sections are the most common su...

Physical Therapy in the Emergency Department with The ED DPT, Dr. Rebekah Griffith - Huge Impact, More Money! 16.05.2023

There are countless ways that Physical Therapy can make an impact in Healthcare and today I got to talk to another leader in the PT world, Rebekah Griffith, who's changing the way people get care by integrating PT in the ED of hospitals. Today we talk about how physical therapy can be a huge opportunity for the healthcare system to not only save costly resources but how patients can actually get m...

Primary Care Physical Therapy with Katie O'Bright, DPT 02.05.2023

Strap in because you're about to hear from Katie O'Bright, PT, DPT, OCS, Owner of Redefine Health Education. Katie's mission with her professional career is to get more PT’s integrated into primary care practice whether that means being located in a primary care clinic or a stand along PT/clinic with a model that has primary care access. In this episode, we talk about how we, as a profession, can...

Hear It From the Buyer with Dave Kittle 18.04.2023

This week you're getting to hear it from a BUYER himself; Dave Kittle. What does the process of buying and selling look like? How can you have leverage as the seller? What factors can affect the dollar amount YOU get at the close? This is a good one! Take notes and then listen to it again (and again) Connect with Dave: YouTube Podcast Twitter

Today.. What You Need to Know! (Preparing Selling Your Practice) 04.04.2023

I have heard more conversations in the last 6 months around this topic of buying and selling healthcare practices. Whether you hope to sell in the next 3-10 years or you want to keep your business as an asset, you still need to start with END in MIND! With that being said.. here are 3 things you need to know!

In Network Physio.. REIMAGINED! with Anthony Maritato 28.03.2023

Anthony Maritato is a Physical Therapist and Clinic Owner that took a nontraditional route to the profession, which you'll hear about in this episode. He now owns 2 In Network Physical Therapy Clinics in Ohio. His business approach when it comes to running an In Network practice is also nontraditional and the reason we're having a conversation today! Regardless of the payer model of YOUR practice....

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