Russell Hill, Charity Dunning

What the Fixed Ops?! (WTF?!)

Leisure EN ↓ 1000 episodes

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www. FixedOPSMarketing.com/WTF .

Author

Russell Hill, Charity Dunning

Category

Leisure

Podcast website

fixedopsmarketing.com

Latest episode

Jul 6, 2026

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Episodes

Is a Service Advisor Different Than a Salesperson? - #automotive #shorts #dealership 13.08.2025

Mike Keene discusses the importance of service advisors and how, in many ways, they serve just as important a role as the sales department. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendl...

Why Independents Are Still Kicking Your Fixed Ops *ss! - #automotive #shorts #dealership 12.08.2025

Despite the many improvements service departments have made, the reason for client defections to independents are remarkably simple, according to Mike Keen of Chameleon Limited. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimenta...

More Data = Less Excuses! - #automotive #shorts #dealership 11.08.2025

Mike Keene breaks down how receiving and sharing critical data more frequently eliminates excuses and provides a greater sense of accountability. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://c...

Are Great Salespeople Born or Taught? - #automotive #shorts #dealership 08.08.2025

Mike Keene shares an awesome story of how we learn to sell at a VERY young age. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  ww...

Are You Afraid to Grow? What's That About? - #automotive #shorts #dealership 07.08.2025

Mike Keene from Chameleon Limited addresses the fear many of us have of confronting the unknown...even when it's critical to our careers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly....

Dealers! "You Shouldn't Have to Hire Outside Often" - #automotive #shorts #dealership 06.08.2025

Cultivating a workforce of steady promotions and systematic creation of top level employees is entirely possible! Listen to Mike Keene from Chameleon Limited explain. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consulta...

Bad Software DESTROYS Great Advisors - #automotive #shorts #dealership 05.08.2025

Mike Keene explains how bad software can crush a dealership. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/comp...

Spreadsheet Hiring is OVER with Mike Keene - What the Fixed Ops?! Full Episode! 04.08.2025

Let's ditch the "you make it or you don't" hiring and training policies and lead with intent! Inspire growth, eliminate fear, and embrace the unknown. Mike Keene with Chameleon Limited joins the show and we talk high-level knowledge: ✅ Reward success and coach failure ✅ Hustle can be taught with honest feedback ✅ Teach the momentum theorem No more active managing the bottom 20% of employees. To...

"AI Makes Us Superhuman" But....- #automotive #shorts #dealership 31.07.2025

AI holds the power to accelerate human understanding by multitudes. But there are concerns that can't go unchecked, as David Rozek discusses. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calen...

Using AI to Learn a New Language?! For Real?! - #automotive #shorts #dealership 30.07.2025

David Rozek tells a story about how he helped his barber learn to speak English better...and how easy it was. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO...

ChatGPT, Grok, Gemini...Which AI Should I Use? - #automotive #shorts #dealership 29.07.2025

Need to know which AI is superior to the rest? David Rozek has a surprising answer! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE...

Yeah, Your Devices are Listening! - #automotive #shorts #dealership 28.07.2025

How many times have you spoken out loud about a product you needed only to be bombarded by ads for it moments later? David Rozek explains how it happens...and how you can probably make it stop. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule...

Is Your AI Vendor Using ChatGPT?! That's a Problem!! - #automotive #shorts #dealership 25.07.2025

Cyber security is incredibly important. As AI continues to be marketed heavily to dealerships, David Rozek shares some crucial requirements that need to be considered. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consult...

Wait What?! Cyber Attack by Emoji?!! - #automotive #shorts #dealership 24.07.2025

David Rozek shares some...frankly terrifying facts about emoji security. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linke...

Will AI Replace Humans at the Dealership? - #automotive #shorts #dealership 23.07.2025

The future is now and David Rozek's explaining how dealerships can adapt in practical and important ways. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW...

WTF is an AI?! Start Here - #automotive #shorts 22.07.2025

David Rozek uses AI all day every day and starts at the beginning...what is the purpose of it? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and...

AI SHOCKS Automotive! David Rozek with Bill Walsh Auto Group - What the Fixed Ops?! Full Episode! 21.07.2025

David Rozek with Bill Walsh Automotive Group is elbows-deep in AI. He creates with it, trains with it, and uses it every day for his automotive life. You'll be SHOCKED at what he's found! ✅ Boring, time-consuming, mundane jobs - GONE! ✅ All your problems - NOT GONE! ✅ A human touch - STILL NECESSARY! Watch, listen, and learn about human-touch-built artificial intelligence in automotive with Dav...

Words to Lead By: "It's Not About You, It's Not About Me, It's About ---" 17.07.2025

Randy Kobat has decades of experience in leadership and has a simple motto he lives by. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW...

Sooo...How Are We Feeling About Tariffs? - #automotive #sales #shorts 16.07.2025

Randy Kobat weighs in on the current state of tariffs and how the uncertainty around them calls back to recent history. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE T...

New to Automotive? Do THIS First! - #automotive #sales #shorts 15.07.2025

Automotive is a welcoming and rewarding industry. Randy Kobat names the first and most important thing new hires can do to ingrain themselves! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://cale...

Dealers! STOP Flushing Recon Money Away! - #automotive #sales #shorts 14.07.2025

Randy Kobat of Repair OnDemand discusses the inefficiency of third party recon labor...and how ROD is fixing them!  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1...

How to THRIVE as a 3rd Party Dealership Vendor - #automotive #sales #shorts 11.07.2025

Randy Kobat of Repair OnDemand explains the difficulty in getting used cars, fixed ops and dealer managers to make joint decisions about vendor partnerships. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation toda...

Idle Time is the ENEMY - How to Avoid It! - #automotive #sales #shorts 10.07.2025

Randy Kobat of Repair OnDemand talks about the incredible cost of cars sitting idle during the reconditioning process and how Repair OnDemand helps their clients avoid it.  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary co...

What's Better Than a Happy Customer? - #automotive #sales #shorts 09.07.2025

Randy Kobat of Repair OnDemand speaks about the difference between a satisfied client and his the outcome he shoots for as a vendor. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/d...

"An Overlooked Opportunity in the Dealership Space" - #automotive #sales #shorts 08.07.2025

Randy Kobat of Repair OnDemand explains a critical aspect of used car sales that is often overlooked. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LI...

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