What the Fixed Ops?! (WTF?!)

Randy Kobat of Repair OnDemand shares how quality data makes reconditioning cheaper AND more efficient!  Among other things, we discuss:  ✅ The advantages of precise estimation ✅ Turning customers into raving fans ✅ Calculating the cost of hail! Randy is a thoughtful and deeply knowledgeable professional who graciously shares his experience and insight. Don't miss this!  🛠️ About Repair OnDeman...

Chris Craig talks about the incredible transformation he made from an unheard service professional to a published author! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE...

Chris Craig's military background showed him the importance of helping everyone, regardless of rank learn the qualities of leadership and witnessed the benefits first-hand. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary co...

Chris Craig of RockEd spells out in no uncertain terms the critical difference between managing and leading! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO K...

Chris Craig talks about all the factors running through the minds of customers when they pull in to the service drive. So when a well-meaning Service Advisor asks *this* one thing...it can unravel everything. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in t...

New service advisors have so much to learn. What's the most important skill to have right away?! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://calendly.com/don-278 B...

Chris Craig understands that everyone on the service drive wants to grow and improve. But how can they when there are so many training gaps? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consul...

Chris Craig had been a fixed operations mainstay when he finally became a service advisor. And then...he realized there wasn't a lot of quality training available. So he set out to fill the gaps. Listen to find out how. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective...

In this episode, we sit down with Chris Craig, a leading Fixed Operations content writer from RockED, to explore the vital role of storytelling, training, and educational content in today’s dealership service departments. With a background rooted in the service lane and a passion for creating impactful learning experiences, Chris shares how well-crafted content can drive performance, boost retenti...

Tim Tipton talks about the behaviors of managers and companies that genuinely want to improve. What are the common steps successful people take? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary co...

Training is crucial but before training even begins, it's vital that the hiring process is sharp enough to identify and retain the best talent for the job! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your compl...

Tim Tipton knows exactly how (and how not to) make the most of training time. Here he talks about the latter... Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://calendl...

If you want your employees to retain and attain new skills, it's vital that managers attend that training! Tim Tipton explains. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today....

Tim Tipton shares some fundamental advice when it comes to hiring.  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://calendly.com/don-278 BE THE 1ST TO KNOW. LIKE and F...

Though money and riches are a temptation we all are drawn to, Tim Tipton has found rewards far greater. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://calendly.com/do...

Tim Tipton gets very real about the moment he decided to leave the retail side of automotive and how he became involved with the developing the skill sets of his present and future peers. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's gr...

Tim Tipton of Shottenkirk Automotive shares with us his strategies for training and retaining the very best fixed operations employees—the backbone of any profitable dealership. Service managers, dealership managers, and owners won’t want to miss this deep dive into: ✅ Why investing in training matters now more than ever ✅ How to build a culture that attracts and keeps top talent ✅ Practical st...

Glenn Lundy is looking toward the threats the auto industry faces over the next five years and talks about qualities of the winners and losers, as he sees it. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your co...

The automotive industry is changing rapidly and Glenn Lundy can see it clearly. Listen to where he sees things going. Do you agree? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation to...

Glenn Lundy reflects on the truth of servant leadership. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://calendly.com/don-278 BE THE 1ST TO KNOW. LIKE and FOLLOW HERE ...

We are a reflection of the people we associate with and media we consume. Glenn Lundy talks about the importance of "clear inputs". Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation to...

Dealers look for the next tool to "save" them are looking in the wrong place. Glenn Lundy talks about the necessity of research and relevance in today's marketplace. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule...

Glenn Lundy discusses the reality of technology and processes evolving at such a rapid pace and the danger of complacency.  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. htt...

Glenn Lundy of the 800% Elite Automotive Club rejoins the show to talk about his journey since his last appearance on WTF in 2023. Among other things, he shares: - How his family has grown and how it influences his decisions. - How he's able to maintain optimism in the face of uncertainty. - Where he sees the industry heading in 2025 and beyond. Listen on platforms everywhere! Global Dealer Soluti...

Kyle Mountsier of ASOTU talks about what we've learned in nearly 20 years of digital process tracking, demographic modeling and advertising...and what we haven't! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule you...