What the Fixed Ops?! (WTF?!)

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with David Anderson, CEO and co-founder of EvenFlow AI, for a fascinating conversation about service department optimization, predictive analytics, artificial intelligence, dealership operations, and the human side of leadership. David shares his unconventional journey from academia and applied mathematics to...

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Dennis McGinn, founder of Rapid Recon and co-founder of Workflow Live, for an insightful conversation about dealership accountability, operational excellence, leadership, and the transformative role of AI in automotive retail. Dennis shares the story behind building Rapid Recon into one of the most widely...

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Bill Springer for a deep dive into the evolving world of dealership customer retention, fixed operations, and long-term service loyalty. Drawing from insights in his latest Dealer Retention Report, Bill breaks down the biggest challenges and opportunities facing dealerships today—from tire sales and first...

Culture isn’t built through slogans or perks—it’s built through leadership, accountability, training, and creating an experience people actually want to be part of. In this episode of What the Fixed Ops?!, we welcome back Nick Ruffolo for an in-depth conversation on what truly drives long-term success inside a dealership. From customer retention and employee engagement to leadership development an...

Growth doesn’t come from adding more tools—it comes from seeing clearly, fixing what’s broken, and building systems that actually work. In this episode of What the Fixed Ops?!, we welcome John Acosta, CEO of VTech Dealer IT and a leader at the intersection of automotive, technology, and cybersecurity. John brings a rare combination of military discipline, entrepreneurial grit, and deep dealership...

(00:00:00) Intro (00:00:39) Tim shares the origin of Tour Detour (00:01:44) How the idea turned into a viral series (00:05:58) What Tim wanted to achieve from making the show (00:10:52) Fixed ops as the backbone of dealership profitability (00:13:15) The danger of over-quoting and losing customer trust (00:19:14) What Tim's Strategy Looks Like on a Daily Basis (00:25:35) Rethinking service appoint...

Some careers follow a straight line. Others are built by recognizing opportunity, solving problems, and scaling what works. In this episode of What the Fixed Ops?!, we welcome Matthew Wilmsen, Chief Revenue Officer, and Eric Wilson, SVP of OEM Partnerships at Fixed Ops Marketing, to the show. Both Matt and Eric bring deep experience from high-level automotive, data, and growth organizations—and in...

Some careers are planned. Others are built through grit, pressure, and pure resilience. In this episode of What the Fixed Ops?!, we welcome Sheila Pogue, Dealer Marketing Consultant at Dealer OMG, to the show. Sheila’s journey into the automotive and dealership world didn’t begin in a showroom or service drive — it started in hospitality, managing bars and restaurants before making an unexpected l...

Influence matters. Leadership matters. And real sales performance depends on both. In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show. Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management...

AI is advancing fast — but skilled technicians aren’t going anywhere. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  B...

The moment you think you’ve arrived is the moment you stop growing. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE...

If your compensation plan isn’t built for quality, don’t expect to attract it. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/do...

The further you want to go, the more humility matters. Ego stalls growth. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278...

You don’t need a perfect past. You need work ethic. In automotive, effort still wins. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly...

Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-...

The data is clear: ASE-certified techs earn more, perform better, and stay longer. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.co...

Your pay plan might be driving short-term wins… and long-term damage. Incentives shape culture. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https:...

Forget the stereotypes. The next wave of technicians isn’t lazy or entitled — they’re sharp, capable, and ready. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultat...

Standards matter. Leadership matters. And the future of fixed ops depends on both. In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show. Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimat...

Nick Ruffolo shares how stepping up, owning tasks, and staying ready for the next big opportunity transformed his path in the car business. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule...

Nick shares why department silos create friction and limit growth. A dealership should operate as one team, not separate islands. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your compl...

Nick Ruffolo explains that service specials aren’t just about bringing customers in - they’re tools advisors use to close the deal. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your com...

Nick Ruffolo shares the right way to welcome customers into the shop. They shouldn’t have to ask where to go or what to do. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimenta...

Nick Ruffolo is all in on AI. Innovation is coming either way - you can fight it, or you can embrace it. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation tod...

Nick Ruffolo shares which metrics he believes actually matter — ELR, GPP, and RO count — and whether Hours per RO is overrated. Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complime...