The Scoop With Erica Krupin

Erica discusses the various dog waste removal services offered by her company. She differentiates between residential services, such as weekly, bi-weekly, and twice-weekly scooping, explaining the nuances and her preference for recurring weekly plans. The episode also covers one-time cleanings and add-on services like deodorizing, while cautioning against sanitization due to liability concerns. Fi...

Erica discusses vehicle signage for small businesses, particularly in the dog waste removal industry. She shares her experiences with magnets, lettering, partial wraps, and full vehicle wraps, outlining the pros and cons of each based on her seven years in business. Krooppin reflects on how vehicle branding impacts perceived professionalism and business growth, suggesting that simpler, less expens...

Erica, the owner of a dog waste removal business in Michigan, answers the most common questions she gets asked. She also discusses her journey and the importance of creating content to help others start similar businesses. The use of Jobber for routing, customer communication, invoicing, and marketing, is highlighted for  its benefits for collecting customer information and automating payments. Er...

Erica discusses her business's challenges and progress. She plans to convert her bedroom into a podcast studio to save on office costs, which were $1,900 monthly. Despite a successful spring rush with positive reviews and new hires, she faced financial strains from vehicle accidents and inefficient spending. Erica decided to end her lease at an office space and rent a virtual address instead. She...

Erica's guest today is her friend Trisha Dork. Trisha shares her journey of overcoming adversity, including toxic workplaces and personal struggles, to build a successful business, emphasizing resilience, hard work, and a strong support system. She highlights the importance of consistency, delegation, and tools like Google Calendar to reduce stress while also stressing boundaries, a positive minds...

Erica discusses her experiences during the spring rush, highlighting the challenges and strategies for managing a dog waste removal business. She mentions the influx of new customers, the importance of quick follow-ups, and the need for consistent pricing despite new competitors. Erica emphasizes the significance of building a strong online presence, community relationships, and customer reviews....

Erica is joined by Phil Risher from Phlash Consulting. They  discuss his journey from Enterprise Rent-A-Car to founding Phlash Consulting, which specializes in digital marketing for home service businesses. Phil emphasizes the importance of visibility, conversions, and retargeting for growth. He also highlights strategies like leveraging B2B partnerships, optimizing Google reviews, and using autom...

In another spring rush recap, Erica discusses her business's high demand and her strategy of simplifying pricing after initially implementing more complex structures. She reflects on the challenges of managing increased volume, adjusting prices based on market response, and the value of her own time versus employing staff. Additionally, Erica touches on customer service issues, like a negative rev...

Today's podcast interview explores Keysawn Ferguson's journey from banking into a side hustle inspired by the "Side Hustle Nation" podcast to now a multi-truck pet waste removal service operating in multiple cities. Erica and Keyshawn discuss his initial marketing efforts, the growth of his company, challenges like competition and hiring, and strategies for customer acquisition and retention, offe...

Erica shares her experiences during the initial week of spring rush for her dog waste removal business. She describes the overwhelming influx of requests after the snow melts and the challenges of managing the increased workload. She reflects on the difficulty of finding reliable help due to past financial setbacks and expresses her struggles with trusting new hires. Krupin shares insights into he...

Collin Funkhouser, host of the  Pet Sitter Confessional podcast, joins Erica to talk about his journey in the pet-sitting industry and podcasting. Collin shares insights into starting the podcast with his wife, Meghan, and how they balance their business partnership. The discussion explores the purpose behind their pet-sitting business, the importance of clear communication with clients, and the i...

Erica shares common mistakes made in the pooper scooper industry. She emphasizes avoiding the pitfalls of solopreneurship by delegating tasks and documenting procedures to facilitate employee training. Also covered is the importance of seeking advice from successful entrepreneurs within the industry and setting firm business boundaries to avoid overextending services. Erica warns against inconsist...

Erica interviews Paul Springer with Skoops Poop, a newcomer to the pooper scooper business. Paul shares his transition from corporate America, driven by a desire for financial security, and his discovery of the industry through the Upflip video. The conversation centers around Paul's early experiences, the importance of customer connections, and overcoming self-doubt. He credits the Poop Scoop Mil...

In this bonus episode Erica and her husband Joshua delve into the dynamics of entrepreneurship within a marriage, offering a candid look at their experiences. Josh, who has a 9-to-5 job in tree service, contrasts his experiences with Erica's entrepreneurial journey. They emphasize the significance of having a comprehensive business plan, tracking data, and saving for taxes to avoid overwhelming fi...

Erica talks with Jeff Joiner, a professional speaker and sales trainer. They explore themes of personal wellness, business strategies, and the importance of authentic human connection. Joiner emphasizes selling more than the basic service, instead selling trust and a personal relationship. He encourages listeners to focus on providing exceptional customer experience, even in commodity businesses. ...

Erica's "Truck Talk" episode offers insights into leadership, relationships, and personal growth while running a business. The episode emphasizes the importance of  self-awareness , recognizing personal shortcomings, and avoiding the trap of projecting issues onto others.  It highlights the necessity of surrounding oneself with positive and wise influences , avoiding negative relationships, and se...

Erica, chats with Rachel from House of Pets. Rachel shares her journey of managing social media for a local pet store. She emphasizes the importance of community engagement and providing value to customers through social media content. She also discusses practical social media strategies, like using relevant hashtags and understanding the ideal customer. Furthermore, Rachel touches on the challeng...

Starting a business has its challenges, including growing pains, the need for a business mindset, and the potential for lonelines. It's important to be well-rounded or hire staff who fill your skill gaps.   Repetitive tasks and the need for focus are common, so get comfortable being uncomfortable and seek out connections with other business owners for support and perspective. Don't shy away from h...

Erica interviews Nicole Lubic, owner of Two Sisters Scoop, a successful dog waste removal business. She discusses her company's rapid growth over two years, reaching $510,000 in revenue with three employees. Nicole details her marketing strategies, primarily Facebook ads, staff management, and customer service approaches. The conversation also covers operational aspects like vehicle maintenance, b...

To make $100,000 a year with a pooper scooper business, focus on recurring revenue through monthly subscriptions. Aim for about 84 customers paying $100 each month; one person can handle this. Route density is important, so target densely populated areas with a lower upper-middle class. Boost your marketing by connecting with local pet businesses, chambers of commerce, and neighborhood Facebook gr...

Erica is joined by William, a successful dog waste removal entrepreneur, who discusses his business, Swoop Scoop, and its associated community, Poop Scoop Millionaire. He shares his experiences overcoming significant personal and professional challenges, including a mold-infested house and the death of his dog, while simultaneously growing his multiple seven-figure businesses. The conversation als...

Erica Krupin, shares insights on the power of saying "no" and setting boundaries. In this episode, she candidly discusses her struggles with overcommitting and the importance of prioritizing your time, mental health, and business goals. Practical tips are provided on how to politely decline requests. Erica also shares her personal journey of finding mentors who poured into her business, and emphas...

Mark Gromer, from Scoop Doggy Logs in Arizona discussed his journey starting a poop scooping business in 2016, initially facing challenges with no customers for three months. He emphasized the importance of building trust and maintaining a low churn rate of 0.3% to 0.8%. Mark's business grew to 141 customers by offering free services for reviews and leveraging local Facebook groups. He highlighted...

In the continuation of the interview from Ep #110, Hunter Conley discussed his business, Fresh Start Pet Waste Removal, in the Austin Texas area. His technicians handle 24-28 jobs per day, generating $470-$800 daily. He pays his employees $23/hour, emphasizing fairness and retention. Hunter also shared his marketing agency, Rise Ads Marketing, which serves home service clients, offering Facebook a...

Hunter Conley, owner of Fresh Start Pet Waste Removal, and Erica discuss his journey from managing inside sales and marketing at Alta Pest Control to starting his own pet waste removal business. Fresh Start has grown to 350 customers in a year, with three full-time employees and two wrap trucks. Hunter emphasized the importance of Facebook ads, which account for 70% of his customer base, and the e...