The Scoop With Erica Krupin

In the continuation of the interview from Ep #158, Hunter Conley discussed his business, Fresh Start Pet Waste Removal, in the Austin Texas area. His technicians handle 24-28 jobs per day, generating $470-$800 daily. He pays his employees $23/hour, emphasizing fairness and retention. Hunter also shared his marketing agency, Rise Ads Marketing, which serves home service clients, offering Facebook a...

Hunter Conley, owner of Fresh Start Pet Waste Removal, and Erica discuss his journey from managing inside sales and marketing at Alta Pest Control to starting his own pet waste removal business. Fresh Start has grown to 350 customers in a year, with three full-time employees and two wrap trucks. Hunter emphasized the importance of Facebook ads, which account for 70% of his customer base, and the e...

Erica's guest today is her friend Trisha Dork. Trisha shares her journey of overcoming adversity, including toxic workplaces and personal struggles, to build a successful business, emphasizing resilience, hard work, and a strong support system. She highlights the importance of consistency, delegation, and tools like Google Calendar to reduce stress while also stressing boundaries, a positive minds...

Erica interviews Nicole Lubic, owner of Two Sisters Scoop, a successful dog waste removal business. She discusses her company's rapid growth over two years, reaching $510,000 in revenue with three employees. Nicole details her marketing strategies, primarily Facebook ads, staff management, and customer service approaches. The conversation also covers operational aspects like vehicle maintenance, b...

Erica shares insights from her recent experiences, covering various business and personal topics. She discusses the challenges of protecting her voice due to extensive talking and acknowledges the importance of combating burnout by shortening episodes and taking time off. Erica explains her business insurance policies, including general liability and worker's compensation, and offers advice on wor...

Erica chats with Missy Maruschak, the Operations Manager for Doo Doo Squad in Sacremento, CA. She discusses her role as a "catchall" who handles daily operations to allow the CEO, Todd, to focus on growth. Maruschak explains how she entered the "poop scooping" industry after COVID-19 layoffs, highlighting her background in management and a unique connection with DoodyCalls. The conversation covers...

Erica offers a personal reflection on her journey to sobriety and the challenges of maintaining boundaries in relationships. She shares her experiences with alcohol, emphasizing that problematic drinking isn't always overt, and discusses the importance of supportive relationships during recovery. Erica also highlights the struggle of navigating social situations while newly sober and the gradual p...

Erica interviews Dermot Woods, the owner of " The Scoop Master ," a successful dog waste removal business based in Connecticut. Dermot discusses his journey from a side hustle to managing 250 customers and four part-time independent contractors, emphasizing the importance of taking action and prioritizing tasks for business growth. He shares his strategies for acquiring early clients through local...

This podcast focuses on practical advice for those operating a pooper scooper business. Erica answers questions covering topics such as Google Business Profile verification, client management, recession-proofing strategies, and employee compensation. She also touches on personal experiences with business growth, health challenges, and integrating faith into her entrepreneurial journey. The podcast...

Erica speaks with Justin and William about their experiences at the first-ever ScoopCon, a conference for the pooper scooper industry held in Cordelane, Idaho. They discuss the event's success, including the high attendance and various activities like a cornhole championship and a VIP cruise. The conversation also covers potential locations for the next ScoopCon, the creation of a more advanced ma...

Today Erica addresses questions from listeners about managing her business, including handling missed payments, pricing commercial properties, whether or not to offer yard disinfecting or deodorizing services, and the benefits of using a CRM like Jobber from the early stages of a business. Erica also reflects on attending a ScoopCon convention, highlighting the importance of scaling a business and...

The primary focus of this episode is identifying and setting boundaries with "energy suckers" – individuals who drain one's mental and emotional well-being through negativity, drama, and taking without giving back. Erica emphasizes the importance of surrounding oneself with "energy givers" who offer encouragement and positivity, using examples from her own journey of shifting her social circle and...

Erica addresses various questions from listeners about running a pooper scooper business. She provides practical advice on topics such as marketing with no budget, recovering from Facebook account issues, competing with larger companies, approaching businesses like retirement homes for growth, and managing problematic customers. The episode also touches on pricing strategies, recommending specific...

Erica shares as she prepares to speak at ScoopCon 2025 in Coeur d'Alene, Idaho, discussing her presentation on courage and mindset which is inspired by fellow content creator Keith Kalfas. She reflects on her journey into the "green industry" community, crediting Brian Fullerton and others for inspiring her business practices, particularly routing and content creation. Krupin details her preparati...

Today's show is a Q&A session focused on the pet waste removal business. Erica addresses various questions submitted by listeners, providing advice on topics such as handling unscheduled visits, attracting a first client, optimizing a Google Business Profile, branching out into new services, calculating monthly pricing, comparing business management software like Jobber and Sweep and Go, managing...

Erica discusses the crucial transition for small business owners from being self-employed solo operators to true business owners who delegate tasks and build systems. She emphasizes that being self-employed means the business relies entirely on the owner's labor, leading to burnout and limits on growth, typically stalling around $100,000 in revenue. She advocates for hiring staff, outsourcing func...

Erica addresses your questions on topics relevant to running a pooper scooping business, including her decision to switch to flat rate pricing. She also explains her motivations for creating content to help others start their own businesses, detailing how faith and a desire to help people have shaped her approach. Finally, she offers advice and encouragement to new business owners and members of t...

Erica discusses the importance of staff meetings for small business owners, specifically in the context of her dog waste removal company. She shares her initial hesitation about holding meetings, particularly when operating out of her garage, but explains how advice from more experienced colleagues convinced her of their necessity. She details how she implemented regular meetings with her single e...

Erica, answers your questions about starting and running a dog poop scooping business. She discusses the effectiveness of offering free initial cleanings for new businesses and the importance of having a clear purpose for such offers, such as gaining experience or reviews. Erica also advises on setting competitive pricing by adjusting rates based on market dynamics and emphasizes that building a c...

Erica delves into the art of setting boundaries in business, focusing on practical strategies for saying no to customers.  She emphasizes the importance of recognizing that saying no to one request is saying yes to something else, like efficiency or fair pricing.  The discussion covers various scenarios, including scheduling conflicts, pricing negotiations, and scope of work creep, offering advice...

Erica is answering more listener questions relevant to entrepreneurs, particularly those in service-based industries. She discusses her policies on handling situations where clients forget to secure their dogs, explaining her process for communication and charging. She also shares her reasons for not using instant quoting software on her website, preferring a personalized approach and highlighting...

Erica transparently discusses a challenging period marked by financial dips, mistakes in advertising and staffing, and personal struggles that impacted her business decisions. Despite feeling embarrassed and wanting to shut down, Krooppin shares her low points to assure other entrepreneurs that business struggles are normal. The episode then transitions to a more positive outlook, detailing recent...

Erica answers more listener questions relevant to operating a pet waste removal business. She explains how to use Google Maps for property measurement and discusses challenges like dealing with frozen dog poop. Krupin also advises on whether a CRM is beneficial for solo operators and how to approach starting a business in a smaller town. Finally, she covers the policy of requesting clients to secu...

Navigating the tough realities of hiring and firing in a small business is today's topic. Erica shares a very candid and personal story. This episode delves into the disappointment following a promising hire who ultimately quit without notice, revealing the operational chaos and emotional strain involved. Discover insights on managing employee reliability, the impact of poor communication, and the...

Erica answers listener questions about her pet waste removal business. She details her process for handling client inquiries through Jobber, including pricing strategies using templates and pre-qualifying questions. Krupin also discusses employee pay, training, and her philosophy of prioritizing work-life balance by generally avoiding weekend work. Finally, she touches upon potentially offering a...