The Scoop With Erica Krupin

As a poop scooping business owner, establishing well-defined terms of service and service policies is crucial for protecting your company and ensuring consistent, reliable service for your customers. Erica explores the essential elements of crafting airtight poop scooping contracts, from managing billing and payment policies to handling weather-related service interruptions and customer communicat...

The importance of implementing processes and procedures in a growing business, including developing an organizational structure, using a CRM system, and establishing effective communication and follow-up with clients is the focus of today's podcast. Erica's guest, Christine Hodge, shares her experience transitioning from a legal career to becoming the CEO of her husband's home services business, w...

Erica's guest is Eric Triplett known as the "Pond Digger." They discuss how he has evolved his sales process and business over the years, especially after overcoming cancer. Eric provides advice on asking valuable questions, being comfortable with silence, and pricing services appropriately to provide value to customers. The conversation also covers the importance of personality types and finding...

Erica hosts Carol O'Banion from Happy Paws Waste Removal. They discuss the challenges of running a dog waste removal business, including dealing with difficult customers and the importance of good communication. Carol shares her business journey, starting in 2018 with a Craigslist ad and now managing 45 poop scooping and 35 cleaning clients. She emphasizes the need for a reliable billing system an...

Daniel from Scoop Brothers shares with Erica his journey from construction to starting a dog poop scooping business. Initially launching in Rock Hill, SC, he has now expanded to Charlotte. His operations manager handles client communications and logistics, allowing him to focus on growth. Daniel emphasized the importance of branding, marketing, and consistent service. He also discussed challenges...

Erica discusses staying on track with personal and business goals during the holidays, emphasizing the importance of maintaining sobriety and healthy habits amidst seasonal temptations.  She shares her own struggles with holiday stress and coping mechanisms, advocating for setting boundaries and planning ahead. Erica also encourages using the winter downtime to address business pain points and pre...

Kohl Merling, a returning guest on the Scoop podcast, discusses with Erica his business growth since his last appearance. He highlighted the expansion of his pet waste removal company, Sandia Pet Waste Removal, and the acquisition of Lollipops Grooming Salon. Cole emphasized the importance of hiring the right people, noting that he has interviewed over 2,000 candidates. He detailed his onboarding...

Erica is dealing with two bulging discs in her lower back that are causing significant pain and limiting her ability to work. This injury has forced her to reduce her service area and rely more on her part-time employee, creating challenges for her business operations. Erica emphasizes the importance of planning ahead for potential health issues as a business owner and taking proactive steps to ma...

This interview features Courtney, owner of The San Diego Scoop Squad, discussing her experience starting and growing her home services business while balancing family life. The conversation covers her first vacation in over 3 years, her plans to expand the business, and the importance of self-care and personal development for small business owners. Throughout the interview, Courtney and Erica, sha...

Last week I attended the LCR Media Summit and learned valuable insights on effective networking, social media strategy, hiring the right team, and the importance of reigniting passion for your business goals. The speakers emphasized the need to focus content on audience needs, consistently practice sales skills, and utilize tools to improve branding and targeted marketing. On this special episode,...

Erica discusses the importance of setting boundaries for success. Sharing her personal journey, she opens up about quitting alcohol, adopting a strict diet, and becoming a morning person. Emphasizing the power of intentional change, Erica outlines her 4 AM wake-up routine, daily workouts, and the priority she places on sleep. Reflecting on challenges like car accidents and business setbacks, she e...

Erica, discusses her favorite business, entrepreneurship, personal growth, and entertainment podcasts that she listens to regularly. She also provides an inside look at the work and challenges involved in producing her own podcast, including equipment setup, content creation, scheduling, and managing sponsorships. Links to Erica's podcast recommendations are below:  Podcasts I Listen To & Recommen...

Welcome to "The Big Poop Debate," where Erica explores the pros and cons of hauling dog waste versus leaving it in clients' trash cans. The discussion dives into the impact this decision has on business efficiency, client satisfaction, and operational costs, drawing from personal experience and industry feedback. You are encouraged to weigh in on whether you are Team Haul or Team Trash Can after h...

Erica discusses fall cleanups, noting the slow business period due to summer vacations and increased outdoor activities. She highlights the challenges of scooping in the fall, such as leaves camouflaging dog poop and shorter daylight hours. She advises on marketing strategies, including creating educational content and seasonal promotions. Erica also shares her plans to focus on social media and v...

 We found the first 30 minutes that were missing from last week's show! Erica flys to Spokane, WA to visit the guys behind Swoop Scoop. Hear from Levi and William, co-owners of the business, as they share their insights on building a successful company, including navigating technical challenges, fostering brand loyalty, and the advantages of having a business partner. This podcast offers a unique...

Erica flys to Spokane, WA to visit the guys behind Swoop Scoop. Hear from Levi and William, co-owners of the business, as they share their insights on building a successful company, including navigating technical challenges, fostering brand loyalty, and the advantages of having a business partner. This podcast offers a unique and entertaining look into the poop scooping industry, complete with sto...

Erica chats with Chantelle Miller, the owner of Doodie Deeds Dog Waste Removal in PA. Chantelle shares her inspiring journey of starting a pooper scooper business in 2006 and growing it to over 500 customers per week. The conversation provides valuable insights and encouragement for aspiring female entrepreneurs looking to start their own businesses, even in unconventional industries. https://dood...

In this episode of The Scoop, Erica interviews Naylor Taliaferro, the founder of LCR Media. Naylor shares his journey from retail management to starting a successful lawn care business, and how he has built a thriving online community and content creation platform. The discussion covers Naylor's strategies for balancing business operations with content creation, as well as the importance of brand...

Erica is joined by her husband Josh on today's episode. They discuss the challenges of running a new business, including the emotional roller coaster, the difficulty of setting boundaries, and the importance of taking time off to recharge. Josh provides perspective on how he stays motivated working long hours in the heat, while Erica expresses guilt over leaving her business even briefly. Overall,...

Erica sits down with Amanda Owen, co-owner of Department of Doody, to discuss the challenges and joys of balancing entrepreneurship, motherhood, and faith. Amanda shares her personal testimony of finding strength in God during a high-risk pregnancy, and the couple's journey of navigating business growth while prioritizing their marriage. The conversation highlights the vital role spouses play in s...

Join Erica as she navigates the challenges of running a dog waste removal business during the sweltering summer heat. Hear her candid insights on managing burnout, prioritizing self-care, and leaning on her faith to push through difficult times. This podcast offers a raw, transparent look at the realities of entrepreneurship and provides practical tips for staying cool, hydrated, and mentally resi...

In this podcast episode, Erica Krupin shares the challenges of running a pooper scooper business, including the difficulties of hiring reliable employees, managing work-life balance, and staying motivated during tough times. She discusses her strategies for conducting efficient interviews, assessing candidate personalities, and continuously recruiting to remain ahead of staffing needs. Throughout...

In this episode of The Scoop Podcast , Erica Krupin dives into the unexpected and challenging experiences of having two company cars totaled within six months. Join Erica as she reflects on these incidents and shares the invaluable lessons she's learned from navigating through the aftermath. From dealing with insurance claims to ensuring the safety of her team, Erica offers practical advice and in...

I had an amazing conversation with Clay a few weeks ago about gaining more Google reviews and the reality of starting a business. 🌟 Get More Reviews With Review Harvest:  https://bit.ly/4aUyKvd In our insightful discussion, we delved into the highs and lows of running a business, shared valuable tips on becoming a better business owner, and explored strategies for gaining more Google reviews. Don...

Join us as we chat with Justin Owen, founder of the Department of Doody, who shares his journey from starting his dog waste removal business to scaling it successfully. We'll explore his daily operations, challenges, and strategies for standing out in a competitive market. Justin also offers valuable advice for aspiring entrepreneurs and shares his future plans for the company. Tune in for insight...