The Pursuit of Exceptional Care: Powered by OrthoCarolina

Subscribe to The Pursuit of Exceptional Care on Apple Podcasts , Spotify , YouTube or wherever you get your podcasts. In this episode of The Pursuit of Exceptional Care, OrthoCarolina’s Bob Raspa, chief administrative and value officer, and Susan Deal Smithey, ambulatory surgery center administrator, explore ambulatory surgery centers and the role they play in value‑based care. The episode breaks...

In this episode, Blair Primis, CGO, and Catherine Anderson, director of experience, discuss how OrthoCarolina treats experience as a growth strategy. They define experience as the feeling created for three stakeholder groups — patients, practitioners and employees — and explain how trust, differentiation and consistent “walk the walk” execution drive retention, referrals and employee engagement. “...

In this episode of The Pursuit of Exceptional Care, OrthoCarolina’s Dr. Leo Spector, CEO, and Blair Primis, chief growth officer, discuss the organization’s plans for deliberate growth in 2026. They explore efforts to expand access for patients, leverage technology and maintain community impact while lowering healthcare costs. Their discussion also highlights the challenges and opportunities that...

In this episode of The Pursuit of Exceptional Care, OrthoCarolina Director of Surgical Services Susan Deal Smithey discusses how their in-house research and resulting data are shaping care models at the surgery center level.  OrthoCarolina Research Institute, an organization within OrthoCarolina, gathers data and conducts research to evaluate new surgical devices and procedures, Smithey says.  The...

On this episode of The Pursuit of Exceptional Care, OrthoCarolina Chief Administration Officer Bob Raspa and Director for Value-Based Programs Stephen Freshly discuss value-based care, how it differs from the traditional fee-for-service model, and the benefits it brings to patients and the health care system.  “At its core, value-based care seeks to decrease the cost of care, increase the quality...

Sponsored Content by OrthoCarolina. In this episode of The Pursuit of Exceptional Care, host T.J. McCullough, market president and publisher of the Charlotte Business Journal, talks with OrthoCarolina orthopedic surgeons , Dr. Glenn Gaston and Dr. Brian Loeffler about groundbreaking advancements in amputee care.    Gaston and Loeffler touch on the innovative research on phantom limb pain, virtual...

In this episode, Dr. Brian Curtin, Hip & Knee Center surgeon and chair of the OrthoCarolina Research Institute (OCRI), is joined by Christi Cadd, executive director of OCRI to discuss how integrated research, patient stories and cutting-edge studies are reshaping patient care and advancing orthopedic practices. “We’re a tertiary care referral center, so all the toughest problems get shipped to...

On this episode of The Pursuit of Exceptional Care, OrthoCarolina CEO Dr. Leo Spector and Chief Marketing and Experience Officer Blair Primis discuss innovative health care models and their benefits to patients, such as OC’s orthopedic urgent care facilities.   “The cost is much less than going into the emergency department and (the patient is) actually seeing an orthopedic practitioner. Oftentime...

On this episode of The Pursuit of Exceptional Care, host T.J. McCullough, market president and publisher of the Charlotte Business Journal, talks with Dr. Leo Spector, CEO of OrthoCarolina, and Bob Raspa, PA and chief administration officer, about the importance of OrthoCarolina being physician owned and led. “The patient’s experience is very, very important to the people making decisions at Ortho...