The Presence Lab

Send us Fan Mail In the course of everyone’s live there comes a time when they face a challenge, a hardship or a problem that threatens to overwhelm them and they don’t’ where or to whom to turn. When that happens to you or someone close to you, you should be armed with three questions that will provide an immediate solution. Support the show

Send us Fan Mail Retail is in free fall with some forecasts saying the US will have 25-40% less retail space in the next ten years. Then, there’s TJ Maxx and Marshalls with 33 straight quarters of increased sales, annual sales that exceed Nordstrom’s and JC Penny’s combined and a market value seven times that of Macy’s. Learn how they do it and why they should be a model for retailers everywhere....

Send us Fan Mail Testimonials and third party endorsements and are powerful ways of convincing customers they’ve made the right choice, affirms that others have made the choice were pleased and helps them think they’re making a wide decision. This episode will teach you everything you need to know about collecting and using testimonials and endorsements. Support the show

Send us Fan Mail Medline is the largest privately held manufacturer and distributor of medical supplies in the world. The companies more than 1,200 sales representatives generate more than eight billion in annual revenues for the 350,000 different products which are delivered from the firm’s more than 12 million square feet of warehousing. This is one incredibly company and here’s the story of how...

Send us Fan Mail Edelman is a leading global research and communication company that conducts an annual trust survey. The results this year are shocking. Have a listen. Support the show

Send us Fan Mail Think about the last compliment you received from someone. I bet it made you feel really good. Years ago, a cashier at a drive through window at a Jack in the Box paid Jason Jennings a compliment that he's never forgotten; you could even say it was a life changer. To this day Jason can’t drive by the place on Lombard Street, in San Francisco, where the restaurant was located,...

Send us Fan Mail One of leadership’s commonly followed rules is to keep your cards close to your vest and make everything a big secret. This edition reveals that dinosaur like belief as being plain stupid. Support the show

Send us Fan Mail Traditional retailers are closing their doors, going out of business and filing for bankruptcy at an unprecedented rate. But, Wal-Mart is still growing and the things they’re doing to stay relevant, profitable and prosperous are must learn lessons for everyone in business. Support the show

Send us Fan Mail Can a single flap of a butterfly’s wings in the Amazon eventually create a hurricane that destroys homes and kills people in Texas? The Butterfly Effect is a well-respected and widely written about part of Chaos Theory that you should know about when making business decisions. It’ll also make you appear very smart. Support the show

Send us Fan Mail It’s inevitable that you’re going to disappoint someone and be forced to apologize. In this episode you’ll learn how the world’s best companies handle customer complaints and make certain they don’t happen again. Support the show

Send us Fan Mail The day this episode posts Jason will be in Marquette, Michigan delivering the Spring Commencement Address to 1,200 students graduating at Northern Michigan University. In this podcast Jason gives us a preview of the three secrets he’ll be sharing with the final Millennials and the first Gen Z’ers. Support the show

Send us Fan Mail Way back in 1997, Jeff Bezos, Founder of Amazon, wrote a letter to his first shareholders. Contained in that letter were the beliefs he held sacred. Listen and learn how prescient the guiding principles were and how they resulted in building one of the five most valued companies in the US in a remarkably short period of time. In the episode we’ll also compare the twenty year old l...

Send us Fan Mail The video went viral and the world watched as a passenger on United Airlines was forcibly removed from his seat, beaten up badly and unceremoniously tossed off the plane. His only offense was that the airline had to get four employees to another airport. Jason, who has flown almost four million miles on the airline and knows the inner workings of the airline explains why having to...

Send us Fan Mail Howard Schultz has stepped down as CEO at Starbucks. The last time he tried to step aside everything went to hell in a hand basket. This edition will tell you why bad things happened when he left and what to be on the lookout for in his replacement and it all ties back to a single basic principle of business. Support the show

Send us Fan Mail The first members of Generation Z are about to graduate from college this year and they are completely different than their Generation X Millennial predecessors. Learn about the differences between Gen X and Gen Z in this this edition. Support the show

Send us Fan Mail Uber is the 70 billion dollar Goliath and Lyft the feisty and nimble competitor. But, Lyft has something going for it that Uber doesn’t and it could turn out to be a huge vulnerability and a great case study that might eventually prove that, “it’s not the big that eat the small – It’s the fast that eat the slow.” Here’s another MBA level course in culture. Support the show

Send us Fan Mail Back in 1958 an Englishman by the name of Cyril Parkinson published a book titled, Parkinson’s Law and The Pursuit of Progress. It was filled with wickedly humorous essays based on his time in the British Civil Service including one about how many people and how much time it took to get something done. Members of British Foreign Office set out to prove his observation and succeede...

Send us Fan Mail Every organization of more than two people has a culture. It’s either the want they to have and they work on it constantly and if they don’t have a culture one exists by default and any culture that exists by default inevitably becomes toxic. Here’s your MBA level course in culture. Support the show

Send us Fan Mail Jason recently completed an engagement with a client where he helped bring alive the purpose of the company. What they did with it is brilliant. If you want to learn one of the best ways to cascade a message through an enterprise and get everyone on the same page you’ll love this game changer. Support the show

Send us Fan Mail Is nickel and diming and constant surcharging a defensible business model. This week’s edition provides examples of what happens when the nickels and dimes start adding up and your customers vote with their feet and leave. Support the show

Send us Fan Mail Author Simon Sinek says that Millennials were dealt a bad hand and it’s the responsibility of business to accommodate them and their ‘special’ needs. In this week’s edition we talk about bad parenting, the effects of technology and wanting it now. Support the show

Send us Fan Mail This episode tells you how to never run out of great ideas using one simple thing that Jason learned while research his first landmark book, "It’s Not The Big That Eat The Small –It’s The Fast That Eat The Slow". Practice this one painless maneuver whenever you’re about to take a trip and watch the ideas flow. Support the show

Send us Fan Mail After completing a recent keynote speech in Phoenix Jason came to the conclusion it was the best managed and most outstanding conference in which he’s ever taken part. After more than 1000 keynote speeches around the world, Jason shares the six secrets for an outstanding conference. Support the show

Send us Fan Mail Sometimes leaders are required to make decisions that cause short term pain. Here’s an invaluable lesson in how to make the hard stuff fun. Support the show

Send us Fan Mail If you want to grow your business don’t resort to using the same old tired excuses routinely offered up by executives and owners of businesses that aren’t growing. This edition debunks every excuse for little or no growth and offers up a sure recipe for nonstop growth. Support the show