The IT Experts Podcast

Normally, we're talking about business growth, but in this episode, we'll take a different turn and talk about some of the tactical things that MSPs need to do to build their business value so that when they exit, they have got a business that's worth some money, and all the hard work, pain, and stress will be worth it. To start off, Daniel introduced himself, what he does in The MSP Finance Team,...

Happy New Year to you all! As you know, at IT Experts, we dedicate all our time and talent to help IT & MSP businesses succeed and we have put together these 12 steps to help you get 2022 off to a flying start!.   With each step, you can do every month or once a week, as it is a straightforward guide that you can follow throughout the year to grow your IT & MSP business to your next level.   Here...

It has been a long year, and it made perfect sense to look back at the most downloaded episodes that resonated with the MSP community the most.   We have made so many connections over that last year and we didn't let the travel restrictions get in the way!  Many I am now proud to call great friends!    Here's our top 10 episodes for this year, to listen to the individual shows, just click the titl...

As usual, we kick off the episode with Adam sharing with us about who he is, what he does, and who he helps. Adams goes us through his journey from owning an MSP to running The MSP Finance Team, a company that helps MSP owners manage money.   Adam and I quickly chat about how managing finances well in an MSP business is as important as the operations. Adam also shares that the most transformative...

Mark has been in the MSP channel for years and has written a book around help desk habits, and has developed and created online courses around it, as well as MSP website success. (Hint hint: our next podcast episode)   Before we kick off the episode which is value-loaded about what help desk habits you should have, Mark tells us about himself, who he is, what he does, and who he helps.   Then to s...

In today's episode, we share with you how to close 16 seats at £3000 per month.   One of my clients had a situation wherein their client was in a somehow messy situation themselves. Now, my client had limiting beliefs around his abilities to sell and offer value, and he then phoned me for some coaching then I helped him get that confidence and successfully close.   This episode is short but will s...

Now, first of all, I gave a brief overview of my background and how IT Experts came about. Then I shared some relevant statistics that correlate to why we need to improve the quality of Leadership in our IT & MSP Businesses.   I also weighed in the difference between MSP Management and MSP Leadership, topics that business owners think might be the same, but isn't.   In short, the 3 pillars to MSP...

This episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program Clients and in the previous episode, we went more detailed in terms of the business elements of being an MSP business leader.   In this final part, we help you tackle the following key parts to MSP Leadership success.:   Build your leadership self-awareness. Create expert events. Make su...

First things first, I mention how Kate and I met which was during the previous Managed Service Summit in London where I attended her keynote speech and within about 10 minutes of Kate's presentation I said, "You are coming to my podcast, so many more people need to hear about this.", so here we are.   To start with, Kate shares a little bit more about her, her career history, and how she became to...

Again, this episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program Clients and in the previous episode, we talked about how communication in general can help you build confidence.    In this second part, we go more detailed in terms of the business elements of being an MSP business leader.   Here are my next three tips for you in this episode to...

We talked about how planning and processes play a critical role in disaster recovery, especially in this past year or so.    Melvyn also mentioned about how important it is to "Plan for the worst-case scenario!". Your team should not be only thinking about point products and point solutions but how these products and solutions fit into a plan and how to execute this plan to counter disasters.   He...

This episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program.   As an IT & MSP business owner, we know that your happy place is in the tech, so, having difficult conversations with people like asking them for contracts or money might be something not easy for you to deal with.   Before I give you my three tips for this episode, I remind you that u...

First things first, Karl shares how he started in the IT & MSP space, how it all began for him, and how he got to where he is today.    Karl says he has loved technology from day one and that took him to who he is now.    Karl and I exchange sharing career experiences and he shares how he learned a lot about "the right way to do things".   We then briefly talk about one of Karl's key pillars to hi...

To start with, Dave introduced himself and shares what they do in Wingman MSP Marketing.    I briefly ask him about his insights about lead generation and how Dave thinks the marketing has changed for the MSP over the last 18 months. He says that the most important thing now is to focus on how MSPs are going to pick apart their relationship now with their clients. MSPs have now got to own the mark...

As usual, we kicked off the show with Jay sharing more about who he is, what he does, and who he helps. Jay shares a little more about his amazing career and experience over the years and how he has been in the middle of the MSP space.    Jay also shares his DISC profile and how it contributed to his career experience at IBM.   We then discussed the possible big changes in the MSP landscape post-C...

I n today's episode, we are joined by Luke Mead from the LMS Group, a  multi- 7 figure MSP -- which started at the age of 15, while working at a part - time job cleaning gravy pans one fateful Wednesday  in a local  restaurant .    Luke started the business so young at his parents' dining room and still needed to be driven to his clients' offices. He registered his Ltd company back in 2010 at 19 y...

In the business world, especially within the IT & MSP space, there had been and there will always be attacks. It's just a case of how they present themselves in the world. In this episode, we learn and understand how to react to them and most importantly, how to respond to them.   We kicked off the episode with Mostyn sharing with us who he is, what he does and who he helps. Mostyn is the CEO of A...

To start, I share a brief summary of how Phil and I connected and then Phil went on to introduce himself, what he does and who he helps.   Phil shares that they specialise in looking at customers' usage of Microsoft 365, having noticed that there is a lot of underutilisation of the app and people are leaving value on the table. Phil says they think there is a great opportunity for partners particu...

The podcast episode is called Beyond Awesome: Creating Systems for Success and in this episode, there is much vulnerability from me. We begin the episode with myself sharing personal things like my story and who I am outside of the IT Experts Community. I also shared with Jason and Heather where I came from, why I'm doing what I'm doing and how we at IT Experts are helping the IT & MSP community....

I love to work in a collaborative manner with the members of the IT Experts community, but sometimes we need a bit of "Tough Love! In this episode, I am telling you frankly to stop selling the tech in your MSP and check out this short sharp blast on what you should do instead and more importantly how to change your messaging to help resonate with your target market better To begin with, I highligh...

The SDC Channel Summit was a one-day summit including a series of 50-minute roundtable sessions educating MSPs on the key issues they face as they look to be a partner in their customers' digital transformation journey. I'm proud to have been part of this event and do the keynote speech on how to build high-performing teams that drives business growth. In my keynote speech, I talked a little bit a...

You may know that we have an amazing team based in the Philippines. I get asked a lot about my team, what we do, how we work and how we make it a great team? I start this show by sharing some brief details about my team and how I want them to feel part of the business, not only with the successes but also with the challenges we'll go through to scale and grow. I highlighted that though I want my t...

Today we talk about business automation, process automation and delivering significant stickiness to your clients by providing them effectively with their own PSA Tool. To start off, John shared the journey of the company which started as a one-man MSP then transitioning to a company that's now a Dynamics for SME-based clients. John then touched on technical side of things like details about Micro...

I asked Jason what the relationship with new clients will look like in the future, and how conversations will change. Jason believes that the biggest fundamental change in terms of client relationships is that the goals of technology will then be a direct alignment to the goals of the business. Jason and I then talked briefly about sales and how sales language is so important. I shared how it's si...

We talked about business automation, the latest technology, the shape of leadership and the things to come in your IT & MSP business in the new way of working. Jason began talking about how he sees rapid changes within the structure of the MSP and helpdesk as a whole. He talks about the points he believes will be in the future of MSP and help desk like how the customer care piece is going first li...