The IT Experts Podcast

In this episode of The IT Experts Podcast, we take you inside The MSP Growth Hub for a look at what happened during the May 2026 Intensive event. Ian Luckett is joined by his business partner Stuart Warwick and coaches Julie Hutchison and Peter Williamson, each sharing what unfolded across two days dedicated to helping MSP owners build stronger, more capable teams. At the heart of the conversation...

In this episode  of The IT Experts Podcast, we share one of the most honest and  eye-opening  conversations we have ever had about a ransomware attack and the devastating impact it can have on an MSP. Ken Roulston joins me to openly discuss the events that led to a  real world  cyber incident which  ultimately cost  more than £500,000, challenged every part of the business, and tested the resilien...

In  this episode of The IT Experts Podcast, we explore one of the most powerful leadership skills any MSP owner can develop: self-awareness. While many business conversations focus on strategy, sales, systems, and growth, this discussion takes a different path. I am joined by leadership coach Julie Hutchison and  Managing Director of Mark1 IT  Mark Stevens to unpack how self-awareness  impacts  yo...

In this episode of the IT Experts Podcast,  we explore one of the most overlooked opportunities for MSP growth :   exhibitions  and events. If you have ever invested time and money into a trade show, only to come away wondering whether it was worth it, this conversation with Steve Lloyd is essential listening.       Many MSP owners know they need to get out into the market, meet potential clients,...

In  this episode of The IT Experts Podcast, I sit down with Ken Roulston to explore a topic that many MSP owners know they should be paying attention  to, yet  often leave until much later than they should. Governance.       Now, before you switch off thinking this is a subject reserved for larger businesses, stay with me. This conversation is one of the most important discussions  we've  had arou...

In this episode of The IT Experts Podcast, I continue our Get Your Time Back series by tackling one of the biggest challenges I see MSP owners facing every single day, becoming the default decision-maker in their business.       If your team comes to you for every answer, every approval, every problem ,  and every decision, there is a good chance  you've  become the bottleneck without even realisi...

In this episode of The IT Experts Podcast, I kick off a  brand-new two-part  series focused on one of the biggest frustrations MSP owners  face , how to get your time back. If you constantly feel busy, overwhelmed, reactive, or like your week disappears before you have made any real progress, then this episode is for you. I want to help you stop confusing activity with achievement and start focusi...

In this episode of The IT Experts Podcast, we go beyond recruitment and explore what it really takes to attract and  retain  the right staff in your MSP.       Many MSP owners tell us that finding good people feels harder than ever. They advertise roles, interview candidates, and still end up wondering why the right people are not applying, or why talented team members leave after  a short period...

In this episode of The IT Experts Podcast, I want to help you break free from one of the biggest growth blockers I see in the MSP world, the MSP Owner Bottleneck. If you constantly feel pulled into every issue, every escalation, every client conversation, and every decision inside your business, then this episode is for you. I unpack why so many MSP founders become the  superhero  inside their org...

In this episode of The IT Experts Podcast, we explore what it really takes for MSPs to build  a strong foundation  in cybersecurity, compliance, and resilience in a world where risk is constantly evolving. In this special roundtable session, I  am  joined by Neil Smith, Gene Kim, and David Clarke, who each bring deep, practical experience from the front line of cybersecurity and compliance within...

I n this episode of The IT Experts Podcast, we explore why the 2026 MSP Show in London is becoming one of the most valuable events for MSP owners and their teams who want clarity, direction, and real progress in their business. I am joined by Aaron Fletcher and Alexandra Harris, the driving force behind the event, who share what makes this year's show such a powerful opportunity for growth.      ...

In this episode of The IT Experts Podcast, I sit down with Mit Patel, Darren Strong, and Paul Green for a powerful panel discussion focused on one of the biggest challenges MSP owners face, how to stop working in your MSP and start building a business that works for you.       This is a topic I see come up time and time again. Many MSP owners start from a technical background, and before they know...

In  this episode of The IT Experts Podcast, I want to share something that I know many MSPs have either overlooked or been unsure about, and that is R&D tax relief for MSPs, and how it could potentially put thousands back into your business when approached in the right way.       I am joined by Jack Davies, who has been working closely with our community for several years now, helping MSPs underst...

In this episode of The IT Experts Podcast, we explore what it really takes to build a high performing team inside your MSP, and why so many leaders feel stuck when trying to get there. I  am   joined by an expert power panel featuring Zoe Chatley,  Phylip  Morgan, and Julie Hutchison, bringing together  real world  experience from leadership, recruitment, and growth to give you practical insight i...

In  this episode of The IT Experts Podcast, we sit down with Mit Patel to explore what it truly takes to stand out in a crowded MSP marketplace. This is a grounded and practical conversation that cuts through noise and focuses on what  act ually drives  gr owth, profitability, and  lon g-term  su ccess. Mit Patel brings  nea rly 25  ye ars of experience in the MSP space, having scaled his own busi...

In this episode of The IT Experts Podcast, I talk about what really happens when good teams go wrong and how MSP leaders can rebuild trust, communication, and performance before small issues turn into major challenges. I see this  time and time again  when working with MSP owners. You invest in great people, you build what feels like  a strong team , and then something shifts. Progress slows, frus...

In  this episode of The IT Experts Podcast, we explore why many MSP owners are sitting on easy money without realising the scale of the opportunity already inside their existing client base. This practical break fix edition is designed to give you clarity, structure, and a clear set of actions you can take straight away to improve profitability, strengthen relationships, and build more predictable...

I n this episode of The IT Experts Podcast, we explore a topic that many MSP owners are quietly thinking about right now. Is fear driving your strategy when it comes to AI? More specifically, what is the real risk for MSPs and AI, and how should you approach it without getting caught in the noise and hype surrounding the latest tools?       AI is everywhere  at the moment . Every conference, every...

In  this episode of The IT Experts Podcast, we take you inside our Client Intensive Event and lift the lid on what really happens when ambitious MSP owners come together to build better businesses.       This was our January 2026 Client Intensive Event, and it was the biggest room we have ever had. Over 60 MSP owners and team members gathered for two full days of structured thinking, planning, cha...

In  this episode of The IT Experts Podcast, we ask a powerful question. Are you ready to stop being the bottleneck in your MSP and step into true Owner Not Needed leadership?     So many MSP owners tell us the same story. They are still the person everything flows through. Every decision  lands  on their desk. Every problem escalates to them. Every opportunity waits for their approval. They are wo...

In  this episode of The IT Experts Podcast, we explore why owner dependency quietly destroys MSP valuations and what you must do now to build real, transferable value in your business.       If you have ever assumed your MSP will sell when the time comes, this conversation may shift your thinking. Stuart and I unpack a hard truth. A business that cannot run and grow without you will always carry r...

In this episode of The IT Experts Podcast, I want to speak directly to MSP owners who are getting Groundhog Day vibes from their business. That sense that every week feels the same, the same problems keep resurfacing, and despite working hard, progress feels slow or non-existent. If  Groundhog Day vibes  are creeping into your MSP, this conversation will resonate deeply.       I was joined by Stua...

In this episode of The IT Experts Podcast, I want to talk to you about something that does not get enough attention in the MSP space, over-reliance on big clients. This is not about fear mongering or pointing fingers. It is about protecting the business you have worked so hard to build and making sure it is resilient, valuable, and able to withstand shocks that are completely outside your control....

In this episode of The IT Experts Podcast, I sit down with leadership coach Julie Hutchison to explore what it really takes to supercharge your MSP by growing future leaders from within your existing team. This is a topic that comes up ti me and time again  w ith MSP owners who want to scale with confidence and stop being the bottleneck in their own business. The conversation is practical, honest,...

In this episode of The IT Experts Podcast, we dig into why building a real Sales Run Rate is one of the most important disciplines an MSP can put in place if it wants predictable, sustainable growth. Too many MSPs set big revenue goals without ever breaking them down into something tangible, measurable, or shared across the team. This conversation is about changing that pattern and replacing hope...