The Improving Healthcare Podcast

Outpatient follow-ups account for 80% of elective activity in acute hospitals, yet despite years of NHS guidance and policy initiatives, progress remains slow. Why? In this episode, host Darren Jones speaks with Dr Felix Davies, Healthcare Director at Develop Consulting, and Sajid Khan, Managing Healthcare Consultant, about why good guidance isn't enough. The conversation explores the gap betw...

What can Toyota teach the NHS? More than you'd think. Steve Boam, CEO of Develop Consulting and former Toyota employee, and Jeremy Butler, Executive Director for Transformation at Imperial College NHS Trust, join host Darren Jones to discuss why Lean principles work in healthcare - and why continuous improvement so often fails. They challenge how the NHS uses metrics, explore what world-class...

As ICBs and Trusts finalise 2026 budgets, Dr Felix Davies and Sajid Khan explain why continuous improvement capability is a strategic necessity, not an optional extra. Discover the difference between having a QI team and building genuine CI capability that delivers year after year.

Continuous improvement programmes across the NHS are failing. Dr Felix Davies from Develop Consulting reveals why organisations get it wrong, from leaders operating behind desks to boards stuck on the hamster wheel avoiding hard problems, and explains what actually works in health and social care.

New research challenges the belief that adding more GP appointments increases capacity. Instead, it reveals practices are seeing the same patients more often, with 19% of consultations driven by “failure demand” from unresolved prior interactions. In this episode of The Improving Healthcare Podcast , our expert panel explores why effectiveness, not volume , is the key to sustainable primary care:...

The NHS 10-Year Plan promises the most radical transformation in the service’s history – but how can healthcare leaders deliver such sweeping change while protecting patient outcomes? In this essential episode, expert panelists move beyond policy rhetoric to share the practical realities of NHS transformation, drawing on real-world experience from across the country. Our Panel: Dr Natasha Behl – G...