The High Performing Dental Team

There is a wide range of opinions and philosophies around the topic of sharing practice numbers with the team. One week I will be working with an office where the doctor openly shares practice profitability, metrics, and forecasting goals with his team. The next week in a different location, the practice numbers and vision are all behind closed doors. Working with different dental practices all ov...

After your annual planning session, you now have the practice production goals that you can plug into your Dentrix software. You might get these goals handed to you as an annual goal or a monthly goal, so you might need to do some math as you start to enter them into your software. You also might need to calculate what portion of the production goal is hygiene and what part is doctor. If you need...

As we move through the third quarter the conversation continues around the dental practice annual planning and how to move your team forward with your goals. One of your goals might be to add a membership plan or a “loyalty” plan for your uninsured patients to help provide some cost savings to optimum dental care. Today I am joined by one of my dental friends, Brad James with Kleer. I have been wo...

Perfect Day Scheduling helps give your team a guideline to follow and creates an environment where there is little room for error. If you give your team an outline of where to schedule certain types of appointments, they will spend less time analyzing the schedule and asking questions. They will feel confident in their decision about where to schedule patients knowing that it fits within the guide...

Now that we have kicked off Q3 I want to start by helping you map out your Dentrix appointment book so your hours of operation, vacation days and provider hours are all accurate so you can plan for the new year. Not only is it nice to see accurate open and closed time visually in the schedule but having an accurate appointment book helps with your analytics. The Dentrix Practice Advisor Report and...

Claire Dickinson and Dayna Johnson sit down to talk about why now is the best time to sit down with your dental team and talk about annual planning for next year. In this episode we discuss how to involve the entire team with annual planning and why it is so important for the health of your practice.

Melissa and Dayna had the opportunity to sit down and talk about their experiences working in dental practices and how they share a love of analytics in the dental practice. Listen to their unique perspective on practice numbers and how monitoring your patient retention will help grow your practice. Melissa Marquez, Chief Operating Officer at Jarvis Analytics I am a high energy and performance dri...

Patient retention and case acceptance affects your day to day operations and profitability of your practice and a loyal patient base adds value to your business and joy to your work. Your hygiene team plays a critical role in retaining patients with their communication, education and their ability to partner with the dentist as a diagnostic and therapeutic partner. Dayna and Rachel discuss the imp...

The ADA Health Policy Institute did a survey of high-income earners with private dental insurance and found that 53.2% will not go to the dentist in the next 12 months because they feel their mouths are healthy and they don’t need dental care. It is up to you to convince them otherwise. We know as the oral healthcare providers that the mouth is full of bacteria, disease, decay, and many other path...

Whenever I am performing an assessment for a dental practice with the hope of working with the team on better workflow, one of the most important numbers I look at in the Dentrix software is the patient retention number. In my last article, I told you we were going to take a deeper dive into what exactly patient retention is, how you find yours, and measuring how yours stacks up to the dental indu...

It’s getting a little drafty in your practice when you leave the back door wide open for patients to slip out and go out and find a new dental home. I think sometimes dental practices focus so much energy on bringing in new patients that they forget to cultivate the relationship with their current patients. Your Dentrix software is the tool to help you find your patients who are not scheduled, the...

We hope that our patients never stiff us with an unpaid balance, however it can happen, and it is important that your practice has a system for identifying your collection accounts. In your Dentrix software there are four steps that I recommend you complete for every account that you send to collection. Yes, I do recommend that you use a reputable collection agency when you have unpaid account bal...

Andy is here to shed some light on the new legislation that recently became a final rule on November 30, 2021 and why it is important to your dental practice. The "Regulation F" is the newly revised debt collection rule that will need to be followed when you are sending an account to collections. Your Dentrix software is still the place to make follow up notes and track the patient's payment histo...

When I started work in my second dental practice in the state of Washington, I was trained by the outgoing financial coordinator and was taught all of her bad habits. I knew I had to make some changes to the accounts receivable management system since my doctor had not received a paycheck in more than three months. My Dentrix software not only helped me get a handle on my A/R, but I also created a...

Where in the @#*~& can I find the most accurate accounts receivable number in my Dentrix software? Giggle . . . I hear that all the time. Well, maybe not with the cussing, but I know you are all thinking that. There are many places in Dentrix that will give you numbers and show you an ending balance. The question is, “What do all these numbers mean to me” and “Are they accurate?” Take a deep dive...

Listen to our fast-paced informative interview with Lois Banta. She is the leading expert on getting the money off the books and into your bank account. Today Lois talks about her three ingredients, her special sauce, to have a successful revenue cycle management program. 1. Leadership – how to get the right person for the job 2. Systems and written protocols 3. Verbal skills During our podcast to...

To kick off 2022 I spent some time talking with my good friend and dental industry colleague, Claire Dickinson, about creating team agreements and getting everyone on the same page when it comes to practice profitability. Claire and I dive into a great conversation on fees, asking for payment, and how to be better prepared when patients ask questions. If you would like to talk with Claire about yo...

Is your office aware of Ransomware?  Do you know the damage that it can and does cause to your work flow, and the safety of your patients data?  Steve White from Rescue DDS and I had a great conversation about how this sneaky process can attack your dental practice and take your Dentrix software and patient data hostage.

There is NO NEED to overpay to accept patient credit cards. At Merchant Advocate, we help lower the rates and fees you are paying WITHOUT the need to change processors. Yep…NO changing. Yay! Cheryl has helped many clients using Dentrix Pay and the Quickbill email statements. Now with Dentrix text to pay coming out soon it is important for you to stay up on your merchant statements. Cheryl McKenna...

This past week, I had the amazing opportunity to present two courses at the Dentsply Sirona World 2021 and thought it would be a good time to recap the highlights of my first presentation “Five Ways to Help Protect Your Doctor’s License”. Even though I am a certified Dentrix trainer, these concepts would apply to any practice management software you are currently using. In this article, I will giv...

We are in the home stretch of 2021. If your practice is trending to have an awesome year, keep up the good work! If your practice is searching for some tips on rounding out the end of the year on a positive note, then let’s take a seventh-inning stretch and huddle up to make 2021 the best year ever. Your Dentrix software can be clutch. For my tip sheet on the Treatment Manager Report click here: h...

If you are hiring new team members with no Dentrix experience, this podcast with my special guest, Sadie Stewart, will help give you some much needed resources. Our membership has many on-boarding tools for you and your team, check it out here: https://membership.novonee.com/membership

The new Dentrix Imaging Center launched recently and Sadie Stewart and I are here to tell you all about it. We are super excited to talk about this new software because it is super easy to use, integrates with the Dentrix patient chart and works with any imaging hardware. It's amazing! If you want to learn more about Dentrix Imaging Software, click here: https://campaign.dentrix.com/imaging?utm_so...

Understanding the key performance numbers in your Dentrix software is key to improving the profitability of the practice, increasing the cash flow and creating a more stress free day. Numbers tell a story . . . The link to get the tip sheet and recording I talked about is here: https://membership.novonee.com/march-4th-opt Please share and rate our podcast so more Dentrix users can find us on their...

In this episode I will give you shortcuts in the Dentrix patient chart and perio chart to help your find information faster and document things more efficiently. During the appointment you have a short window of time to complete all the clinical tasks involved so you don't run late. If you are interested in taking a deep dive in this topic and exploring our entire online library of Dentrix resourc...