The High Performing Dental Team

You have heard me say this time and time again — “Continuing Care is the lifeblood of your practice.” Just because you are booked out three to six months for recare visits does not mean you have the freedom to back off your patient follow-up. Now is the time when you want to make sure you have a solid continuing care system in place to prepare your Dentrix appointment book for team vacation time a...

Welcome to 2nd quarter of 2023 my friends! My good friend and colleague, Claire Dickinson, and I kick off the next three months talking about evaluating your process for keeping your schedule full as we start down the summer months and how to be better prepared for team vacations. As Claire talks about these topics at a high level, I will get into the weeds with your Dentrix software. Get in touch...

Collections is a team sport and one of the most important cross-training activities you can do in your dental practice is teach everyone on the team to collect the patient co-pay today. Like I said in my last article, almost every patient will have a co-pay if you are treating patients comprehensively because insurance plans in today’s world are not built to pay for optimum care. Learn more at: ht...

Take a deeper dive into this topic and all dental practice workflow enhancements by joining our exclusive membership at: https://membership.novonee.com/membership Learn how revenue cycle management, no matter what your role in the practice is, is an important part of what you do everyday. No matter the size of your practice, you must collect what you produce in order to be a thriving, profitable b...

Dayna sits downs with Kevin Henry at their home in Colorado for a candid conversation about team personalities and what makes people tick. What motivates people and why do we push each others buttons so much? These questions and much more will be discussed in our chat today. For more information on Kevin's team workshops or speaking engagements, visithttps://www.kevinspeaksdental.com/ Learn more a...

Every person on your team should be able to effectively schedule a patient if you have given him or her a roadmap. This roadmap will ensure, no matter what your role is in the practice, that you can feel confident in your decision on scheduling a patient in the appropriate place in the schedule. This also ensures that the scheduling doesn’t fall on one person’s shoulders or just the front desk. Le...

One of the most important processes in the dental practice is having a full and productive schedule. I want to emphasize the word “productive” because so often I walk into an office with the goal of helping optimize their Dentrix software, but where we need to start is designing a schedule to create a more productive, less stressful day. By doing this part first, we can create a cross-training pro...

The primary role of one team member might be the secondary role of another. This is where cross-training comes into play. For example, you might have an admin team member whose primary role in the practice is to manage the hygiene schedule and follow up with patients who are overdue for their recare. For the hygienist, this is their secondary role and where cross-training is important. For more in...

When designing the job descriptions in your practice, it is important to look at the big picture before we dive into your Dentrix software. First, let’s identify the vision of this position and what outcome or result you desire. After we look at the 37k foot view of this job description, then we can start drilling down into the weeds and what tasks are needed to accomplish the result. The person w...

Let’s kick off 2023 by diving into a topic that relates to the entire team and discovering what your primary role is in the practice. Now, I understand if you are the doctor or a dental hygienist that your primary role in the practice is clear and focused. However, it is interesting to me how often I talk with team members about what they do in the practice and often times it is, “I do whatever.”...

Get ready for the Year End Process in your Dentrix software. Breaking News . . . it’s not any different than your Month End Process. I have written about the Dentrix Month End Process before, so I am going to refer you to that past blog post for information and recommendations. There are a few key tasks that you want to make sure are running to ensure you start on January 1st with the ability to g...

In my last blog post and podcast, we talked about why it might be important to keep your patient ledger balances clean and your provider account balances accurate in your Dentrix software. By now you might have already started working on “weeding the garden” and having a beautiful Provider A/R Totals Report to look at every month. I want to keep you on this path, so I have some recommendations for...

Claire Dickinson with Vityl Management sit down and discuss 2023. "This is the year of organization" says Claire describing what this year brings to the dental practice. Listen as we talk about outlining job descriptions, cross training and delegating tasks. For more information about Claire, visit her contact page: https://www.vityl.management/claire-dickinson-ms For more information about the Pr...

Does it drive you crazy when you are posting a patient payment and it splits up the payment in a way that makes no sense to you? Or do you find yourself always having to fix the patient payment so it applies the payment to the correct provider? Today we are going to tackle the issue of allocating payments properly on the Ledger and fixing the provider credits. In Dentrix, you can apply payments to...

We are coming up on that time of year when many of you might be working on your office to-do list while the boss takes some time off during the holidays. I know when I was in an office, I would put together my plan for what I was going to work on while the office was closed. The clinical team would work on projects like removing everything from all the drawers in the treatment rooms, reorganizing...

Dayna and Alan sit down and discuss the current job market in the dental industry. Alan Twigg from Bent Ericksen & Assoc give some unique perspectives on culture, team dynamics and why total compensation is important to talk about. Alan offered up a worksheet for calculating total compensation and you can get a free copy of it by clicking on the link here: https://membership.novonee.com/bent_erick...

One of our live Novonee webinars this month was the top three KPIs the clinical team should be monitoring. The reason I thought this would be a great topic is because most clinical team members did not go into this field of work because they wanted to learn how to run a business. What I do know is that you do become a clinician because there is a lot of income potential with dental hygiene and ass...

A couple of weeks ago, I had a timely conversation with my good friend, Teresa Duncan, and it made me think about all the offices I have worked with that are still using the Dentrix procedure code note for clinical documentation. Now, if you have no idea what I am talking about, read on. For those of you who do know what I am talking about, you have some work to do. Now is the time to make the tra...

In this first month of fourth quarter, we are breaking down the importance of comprehensive and detailed clinical documentation. This is critical for the protection of your doctor’s license and the communication between the back and the front office team. The beauty of the Dentrix clinical note templates is the fact that you get to build them in a way that suits your practice. You get to build the...

Teresa has a motto she reinforces in all her courses "Documentation Drives Revenue". In our conversation today she gives unique insight into how your clinical team can create better clinical notes to get claims paid faster, satisfy new coding rules and give your insurance coordinator the information she needs for claim attachments. Download Teresa's FREE tip sheets here: https://membership.novonee...

When I was working in a dental practice, I had a routine of making sure my day sheet, schedule, and clinical notes all matched before I felt like I could move on to the next day. Crossing the Ts and dotting the Is was important to me so that my doctor’s license was protected, and I knew the documentation would stand up to any kind of review. My team knew that they were responsible for having compl...

We are going to kick off Third Quarter with one of the most important clinical topics … and that is your daily entry of what happened during today’s appointment. The Dentrix clinical note templates give you everything you need so you don’t miss any of the important details. We have all heard the famous saying, “If you don’t write it down, it didn’t happen.” This is absolutely true! If you want to...

Claire and I are kicking off fourth quarter with a conversation about how the clinical team plays a key role in the profitability of the dental practice. We discuss creating systems for tracking practice expenses and how the clinical team can keep an eye on practice overhead. In the fourth quarter we will also be discussing how the entire team can help protect the doctors license with better docum...

Hey, welcome, everyone. I'm Dayna Johnson, your Dentrix expert. And my goal is to help dentists and dental teams understand their Dentrix software better. So, you can create systems to improve the profitability of your practice, optimize your appointment book and have a more stress-free day I started Novonee to be able to give all Dentrix users a platform to attend live one on one events with me a...

I am super excited today to have good friend and dental industry experts. Melissa Marquez with Jarvis Analytics on with me today. This is our second podcast together. So if you missed the first one, you can certainly look back in the past episode #34 and listen to when Melissa and I talked about numbers with patient retention. You know Melissa and I share the love of numbers analyzing dental pract...