The High Performing Dental Team

🖨️ If your printer stopped working tomorrow, would your dental practice come to a halt? If the answer is yes, it may be time to rethink your workflows. In this episode, Dayna Johnson challenges one of the biggest productivity habits still found in many dental offices: printing Dentrix reports. Learn why paper reports create outdated information, slow down your team, and prevent you from taking adv...

In case you missed it, this is a replayed moment from last year and one of the most listened-to podcast episodes because so many dental practices are making big decisions about insurance participation. If your practice is going out of network with insurance plans, your Dentrix setup needs to change with you. 🦷 Thinking about taking your dental practice out of network? Before you make the switch,...

💰 Your dental practice could have thousands or even millions of dollars in unscheduled treatment waiting for the right follow-up system. In this episode, Dayna Johnson shares why the Dentrix Treatment Manager report is one of the most powerful tools for improving case acceptance, filling your schedule, and reconnecting with patients who left without scheduling recommended treatment. Dayna explain...

💻 Before you buy another dental software platform, ask yourself: is technology solving the problem, or are broken systems creating the problem? In this episode, Dayna Johnson explains why many dental practices are overwhelmed by too many software platforms, overlapping tools, and disconnected workflows. While technology and AI can absolutely improve efficiency, the foundation of a successful dent...

🦷 If your dental practice has a low perio percentage, it could be a sign of a bigger system problem hiding inside your hygiene department. In this episode, Dayna Johnson explains why tracking your periodontal percentage is a critical part of evaluating practice health and patient care. Learn how your perio numbers can reveal gaps in your dental practice management systems, diagnostic workflows, c...

In case you missed it, this is a replayed moment from last year and one of the most viewed podcast episodes I’ve ever shared specifically for hygienists. And honestly, this topic is more important than ever because efficient perio charting in Dentrix directly impacts diagnosis, patient care, insurance documentation, and clinical consistency. 🦷 Are your hygienists skipping perio charting because t...

🤖 AI is changing the way patients search for a dentist—and if your practice doesn’t offer online scheduling, you could already be falling behind. In this episode, Dayna Johnson breaks down how AI search tools like ChatGPT, Gemini, Perplexity, and Claude are transforming dental marketing, patient acquisition, and online scheduling. She explains why your social media, website, SEO, and scheduling s...

Tanner Applegate, Founder and CEO of Unify Dental He is passionate about two things: personal growth and using technology to create greater efficiency and innovation. He believes continuous learning and adaptability are essential for success, both personally and professionally. Tanner is driven by a desire to help others grow, embrace new ideas, and leverage technology to move their businesses and...

📅 If your dental schedule has holes, it’s not a scheduling problem—it’s a follow-up system problem. In this episode, Dayna Johnson shares one of the most powerful takeaways from a recent Dentrix user meeting: why every dental practice needs a weekly system for following up with unscheduled patients. You’ll learn how to use Dentrix continuing care lists and the treatment manager to proactively fil...

📊 If your dental team doesn’t know the score, they can’t win the game. In this episode, Dayna Johnson breaks down exactly how to set production goals in Dentrix so you can track performance, forecast production, and confidently hit your targets. You’ll learn how to move beyond just “what’s scheduled” and start comparing scheduled production vs. actual goals using Dentrix tools like the appointmen...

In case you missed it, this is a replayed moment from last year and one of the most listened-to episodes in this series. And honestly, this is one of those topics that hasn’t changed… if anything, it’s become more important as practices try to improve cash flow and reduce accounts receivable. 💸 If your billing statements feel like a stressful monthly nightmare, you’re doing it wrong. In this epis...

📊 If you don’t know where your production is headed, you’re guessing—not leading your dental practice. In this episode, Dayna Johnson breaks down three powerful methods to forecast dental practice production so you can plan ahead, stay on target, and make smarter business decisions. You’ll learn how to use Dentrix tools to track scheduled production, understand the difference between gross vs. ne...

🔥 If your dental team feels overwhelmed, stressed, or burned out, it’s not a people problem—it’s a systems problem. In this episode, Dayna Johnson and Claire Dickinson dive into the real causes of burnout in dental practices and what leaders can do to fix it. They unpack how lack of systems, poor delegation, and unclear roles create unnecessary stress—and how implementing SOPs, stronger communica...

In case you missed it, this is a replayed moment from last year that quickly became one of my most listened-to podcast episodes. And honestly, it’s still just as relevant today because insurance hasn’t gotten any simpler… if anything, it’s gotten more complicated. 💡 Are your insurance estimates in Dentrix causing confusion, write-offs, or upset patients? In this episode, Dayna Johnson breaks down...

Rita Zamora is the founder of Connect90, an international speaker, the author of Get Found, Get Liked, Get Patients, and one of the smartest voices I know when it comes to dental social media. - www.ritazamora.com - www.connect90.com ----------------------------------------------------------------------------------------------------- 🤖 If your dental practice isn’t adapting to AI, you’re already...

💰 If your dental practice is producing well but cash isn’t showing up in the bank, your cash flow system is broken. In this episode, Dayna Johnson shares key insights from her Chicago Midwinter presentation on Collective Cash Flow, explaining why financial success in dentistry is a team responsibility—not just a front desk task. Dayna walks through the most common reasons dental practices struggl...

💰 If your dental practice is producing well but cash still isn’t showing up in the bank, you likely have a cash flow problem. In this episode, Dayna Johnson dives into the financial systems every dental practice needs to manage cash flow, accounts receivable, and patient billing effectively. Dayna explains why so many practices struggle with surprise patient balances, broken collection processes,...

🔥 Struggling with same-day treatment acceptance? It’s not a patient problem—it’s a preparation problem. In this episode, Dayna Johnson breaks down the practical systems every dental practice needs to increase same-day treatment approvals. From verifying insurance before the patient even arrives to simplifying financial conversations, Dayna shares actionable strategies your team can implement toda...

Claire Dickinson, Operations & Professional Relationships Director Claire has over 22 years of experience in dentistry and a bachelor's degree in Business Management and a master's in Organizational Management and Leadership 🚨 Thinking about switching your dental software? Don’t do it without a plan. In this episode, Dayna Johnson and Claire Dickinson break down the realities—both the challenges...

💰 Are insurance claim denials quietly draining your dental practice’s profitability? In this episode, Dayna Johnson explains why a pre-visit checklist is one of the most powerful systems your dental office can implement. From verifying insurance eligibility to confirming accurate patient information, these small but critical steps can dramatically improve efficiency, reduce accounts receivable, a...

🦷 Are patient appointments running smoothly in your practice—or does it feel like your team is always scrambling? In this episode, Dayna Johnson explains why clarity in daily workflows is the foundation of a high-performing dental practice. From insurance verification to electronic forms, she breaks down exactly what needs to happen before a patient walks through the door to ensure a seamless vis...

Laura Johnston is the founder of My Dental SOP, the software solution that helps dental practices create operational clarity, consistency, and confident teams through proven systems. She specializes in turning everyday chaos into streamlined workflows so practices don’t just run, they thrive. If you want to check out MyDentalSOP and their getting-started resources, go to www.mydentalsop.com/resour...

📝 Is unclear documentation slowing down your dental practice—and confusing your team? In this episode, Dayna Johnson breaks down why clarity in instructions and documentation is one of the most important systems a dental practice can master. Without clear workflows, teams struggle, miscommunication increases, and patients feel the impact. Dayna explains how well-defined documentation habits lead...

🦷 Is your dental team overwhelmed, confused, or stepping on each other’s toes? It might be a job role problem — not a people problem. In this episode, Dayna Johnson uncovers why clarity in job roles is one of the most powerful tools for building a high-performing dental team. When responsibilities are clearly defined, team members feel more confident, more accountable, and far less overwhelmed. D...

Claire Dickinson, Operations & Professional Relationships Director Claire has over 22 years of experience in dentistry and a bachelor's degree in Business Management and a master's in Organizational Management and Leadership 🔍 If your dental practice isn’t crystal clear on where it’s going in 2026, now is the time to fix that. In this episode, Dayna Johnson and Claire Dickinson break down why cla...