The High Performing Dental Team

Updating your Dentrix fee schedules? Don't forget your treatment plans! Just because you increase your office fees doesn't mean your existing treatment plan estimates automatically update. In this episode of the High Performing Dental Team Podcast, Dayna Johnson walks you through how to update Dentrix fee schedules, treatment plan fees, and insurance allowed amounts without creating unnecessary wo...

Watch the video on YouTube for an easy-to-follow guide to the procedure: https://youtu.be/djbiCfN5rZQ Your clinical notes aren't just for the clinical team. They can make or break your front office workflows, treatment presentations, and dental insurance claims! In this episode of the High Performing Dental Team Podcast, Dayna Johnson shares three simple ways to improve Dentrix clinical documentat...

Watch the video on YouTube for an easy-to-follow guide to the procedure: https://youtu.be/lD5jLMRado0 What if Dentrix could handle some of your most important daily and monthly tasks automatically, without adding another software subscription? Many dental practices overlook the Dentrix Task Scheduler, but setting it up correctly can help protect your data, improve accuracy, and keep important prac...

Your dental schedule should do more than fill appointment times. It should help patients find you, make online booking easier, support your production goals, and keep your day running on time. In this episode of the High Performing Dental Team Podcast, Dayna Johnson takes one of her favorite practice management software features from her recent AADOM presentation and applies it specifically to the...

Your dental membership plan should make life easier for your team, not create inaccurate reports, unnecessary claims, or confusing Dentrix workflows. In this episode of the High Performing Dental Team Podcast, Dayna Johnson breaks down her best practices for managing an in-office dental membership plan in Dentrix. Instead of giving every practice the same setup, Dayna explains three different leve...

Use It or Lose It: How to Find Unscheduled Treatment in Dentrix Before Year-End September is the time to start mining for gold in Dentrix, because your patients may have unused dental benefits and unscheduled treatment sitting right in front of you. In this episode of the High Performing Dental Team Podcast, Dayna Johnson shares a practical year-end strategy for finding patients with unscheduled d...

If your Dentrix Unscheduled List or Continuing Care List is so cluttered that your team has stopped using it, patients may already be falling through the cracks. In this episode of the High Performing Dental Team Podcast, Dayna Johnson shares what she has been seeing repeatedly during Dentrix practice assessments: messy scheduling lists, outdated appointments, unnecessary customized lists, and ina...

Dental insurance payments don’t have to be confusing, time-consuming, or difficult to reconcile. If your dental practice is still relying heavily on paper checks and EOBs, understanding EFTs and ERAs could dramatically streamline your insurance workflow and improve cash flow. In this episode of the High Performing Dental Team Podcast, Dayna Johnson sits down with dental insurance expert Colleen Hu...

Where Should You Make Notes in Dentrix? A Complete Guide to Dental Practice Documentation 📝 If a patient calls your dental office and says, “Someone called me yesterday, but I don’t know why,” could anyone on your team quickly find the answer? If not, you may have a Dentrix documentation problem. In this episode of the High Performing Dental Team Podcast, Dayna Johnson breaks down the many places...

Is Your Dentrix Software Really the Problem, or Do Your Systems Need a Cleanup? Thinking about switching from Dentrix Core to Dentrix Ascend because your software feels messy, outdated, or overloaded with bad data? Before you make the leap, there’s an important question to ask: Will changing dental software actually solve the problem? In this episode of the High Performing Dental Team Podcast, Day...

🤖 AI is changing what it means to run a high-performing dental practice, but adding more technology without the right strategy can create more problems than it solves. In this episode of the High Performing Dental Team Podcast, Dayna Johnson sits down with Dr. Kathryn Alderman, a practicing dentist, multi-location founder, healthcare entrepreneur, and AI strategist, to discuss how dental practice...

Richard May is the Vice President of Business Development at Mango Voice, where he focuses on helping dental practices improve communication through cloud-based phone systems, AI-powered workflows, and secure practice management integrations. Richard works closely with dental teams across the country to simplify patient communication while enhancing efficiency and the overall patient experience. L...

In case you missed it, this week's podcast is a replay from last year. I chose to bring this episode back because the guidance is still incredibly valuable. Keeping your Dentrix database clean is one of those maintenance tasks that never goes out of style, and if your practice has experienced staffing changes recently, this is the perfect time for a refresher. 🍂 Is your Dentrix database cluttered...

🔒 Think your dental practice is HIPAA compliant? One small oversight could put your patient privacy—and your practice—at risk. In this episode, Dayna Johnson sits down with compliance expert Linda Harvey to discuss the latest HIPAA updates, patient privacy best practices, and practical compliance strategies every dental practice should know. From managing patient disclosures to handling 18-year-o...

⏰ Feeling overwhelmed in your dental practice? You may not need more team members—you may just need better systems. In this episode, Dayna Johnson shares one of the most impactful lessons from her nationwide Dentrix User Meetings: four practical ways dental teams can buy back time, reduce stress, and improve efficiency. Drawing from real conversations with office managers and practice owners, Day...

🖨️ If your printer stopped working tomorrow, would your dental practice come to a halt? If the answer is yes, it may be time to rethink your workflows. In this episode, Dayna Johnson challenges one of the biggest productivity habits still found in many dental offices: printing Dentrix reports. Learn why paper reports create outdated information, slow down your team, and prevent you from taking adv...

In case you missed it, this is a replayed moment from last year and one of the most listened-to podcast episodes because so many dental practices are making big decisions about insurance participation. If your practice is going out of network with insurance plans, your Dentrix setup needs to change with you. 🦷 Thinking about taking your dental practice out of network? Before you make the switch,...

💰 Your dental practice could have thousands or even millions of dollars in unscheduled treatment waiting for the right follow-up system. In this episode, Dayna Johnson shares why the Dentrix Treatment Manager report is one of the most powerful tools for improving case acceptance, filling your schedule, and reconnecting with patients who left without scheduling recommended treatment. Dayna explain...

💻 Before you buy another dental software platform, ask yourself: is technology solving the problem, or are broken systems creating the problem? In this episode, Dayna Johnson explains why many dental practices are overwhelmed by too many software platforms, overlapping tools, and disconnected workflows. While technology and AI can absolutely improve efficiency, the foundation of a successful dent...

🦷 If your dental practice has a low perio percentage, it could be a sign of a bigger system problem hiding inside your hygiene department. In this episode, Dayna Johnson explains why tracking your periodontal percentage is a critical part of evaluating practice health and patient care. Learn how your perio numbers can reveal gaps in your dental practice management systems, diagnostic workflows, c...

In case you missed it, this is a replayed moment from last year and one of the most viewed podcast episodes I’ve ever shared specifically for hygienists. And honestly, this topic is more important than ever because efficient perio charting in Dentrix directly impacts diagnosis, patient care, insurance documentation, and clinical consistency. 🦷 Are your hygienists skipping perio charting because t...

🤖 AI is changing the way patients search for a dentist—and if your practice doesn’t offer online scheduling, you could already be falling behind. In this episode, Dayna Johnson breaks down how AI search tools like ChatGPT, Gemini, Perplexity, and Claude are transforming dental marketing, patient acquisition, and online scheduling. She explains why your social media, website, SEO, and scheduling s...

Tanner Applegate, Founder and CEO of Unify Dental He is passionate about two things: personal growth and using technology to create greater efficiency and innovation. He believes continuous learning and adaptability are essential for success, both personally and professionally. Tanner is driven by a desire to help others grow, embrace new ideas, and leverage technology to move their businesses and...

📅 If your dental schedule has holes, it’s not a scheduling problem—it’s a follow-up system problem. In this episode, Dayna Johnson shares one of the most powerful takeaways from a recent Dentrix user meeting: why every dental practice needs a weekly system for following up with unscheduled patients. You’ll learn how to use Dentrix continuing care lists and the treatment manager to proactively fil...

📊 If your dental team doesn’t know the score, they can’t win the game. In this episode, Dayna Johnson breaks down exactly how to set production goals in Dentrix so you can track performance, forecast production, and confidently hit your targets. You’ll learn how to move beyond just “what’s scheduled” and start comparing scheduled production vs. actual goals using Dentrix tools like the appointmen...