The High Performing Dental Team

Dr. Eric Block is a practicing dentist, educator, speaker, and author focused on helping dental professionals reduce stress, prevent burnout, and build more fulfilling careers. He is the author of The Stress-Free Dentist and Stress-Free Dental Implants, with his work centered on wellness, leadership, and practice growth in dentistry. 👉 Check out Dr. Block’s books on Amazon: https://www.amazon.com...

🤖 Dental technology is changing fast, and if you are not paying attention, you will fall behind. In this episode, Dayna Johnson shares key insights and takeaways from the Greater New York Dental Meeting, highlighting the latest advancements in AI technology and Dentrix software that are shaping the future of dental practices. Dayna breaks down how new tools like Dentrix Imaging Center, AI-powered...

🧾 Are your patients confused by their bills when tax season rolls around? In this episode, Dayna Johnson explains why clear, organized billing statements matter more than ever and how dental practices can generate statements that actually make sense to patients. Dayna walks through best practices for creating billing statements that include ADA procedure codes, insurance claim details, and family...

💸 Are outdated fees quietly costing your dental practice thousands? In this episode, Dayna Johnson breaks down why regular fee updates are essential for maintaining a financially healthy practice — and how to make those updates without shocking your patients. Dayna walks through how to navigate fee schedules in your practice management software, how incremental increases protect patient satisfact...

✨ Did you know your team says more with their body language than their words? In this episode, Dayna Johnson breaks down the power of nonverbal communication and how dental teams can use it to build trust, reduce misunderstandings, and create stronger, more connected workflows. Nonverbal cues influence everything — from patient interactions to team collaboration — and mastering them can transform...

Transitioning from paper charts to digital records can feel like learning an entirely new language, and many dental professionals are still adjusting. In this episode, Dayna Johnson explores the real-world challenges teams face when moving to digital charting, from maintaining accuracy to finding ways to preserve creativity and detail in documentation. You’ll learn why this shift requires more tha...

Are manual case tracking systems slowing down your dental practice? In this episode, Dayna Johnson dives into the inefficiencies of traditional case tracking and how dental teams can modernize their workflows for better communication, accessibility, and patient outcomes. She explains why manual tracking methods—like whiteboards and spreadsheets—often create chaos instead of clarity and how adoptin...

Want to improve your case acceptance and streamline treatment planning in your dental practice? In this episode, Dayna Johnson breaks down how to master treatment planning in Dentrix, covering everything from case dates and alternate cases to customizing treatment plans for better patient understanding. Drawing insights from a recent Dentrix User Meeting, Dayna shares how small adjustments in your...

Are you managing membership plans in your dental practice but not sure if you’re doing it efficiently? In this episode, Dayna Johnson breaks down how to manage membership plans inside Dentrix—without creating chaos in your system. She walks you through the levels of membership management—from basic tracking to advanced setups—so you can choose what works best for your team. Whether you're just sta...

💡 What makes a truly high-performing dental team? In this episode of The High Performing Dental Team Podcast, Dayna Johnson and Claire Dickinson dive into the vital role of hygienists in driving patient care, trust, and collaboration across the practice. They explore the real-world challenges new hygienists face, the importance of using diagnostic tools effectively, and how to foster a culture of...

🦷 Want to boost hygiene production while improving patient care and documentation? In this episode, Dayna Johnson dives into how efficient health history reviews and electronic forms can transform your dental hygiene workflows. She explains why proper documentation isn’t just good practice—it’s essential for compliance, patient safety, and protecting your license. Dayna also shares best practices...

🦷 Did you know hygienists are one of the biggest drivers of both patient care and profitability in a dental practice? In this episode, Dayna Johnson dives into the essential role hygienists play in creating comprehensive treatment plans, achieving production goals, and improving the overall health of patients. With rising costs and stagnant reimbursement rates, understanding hygienist production...

🔒 Would you let a stranger walk into your house without permission? In this episode, Dayna Johnson explains why unauthorized vendors in your Dentrix software are just as dangerous — and could put your patient data at risk. Using a powerful home invasion analogy, Dayna breaks down the risks of using unapproved third-party vendors, the potential consequences of compromised security, and why it’s cr...

📊 Struggling to get patients to say YES to treatment? In this conversation, Dayna Johnson breaks down the concept of case acceptance and why it is one of the most critical metrics for a thriving dental practice. Learn how to manage unscheduled treatments, track acceptance accurately, and boost your overall case acceptance percentage to hit top-performing levels. Dayna shares practical examples, a...

Every year, millions of dollars in dental benefits expire unused, don’t let your patients (or your practice) miss out. In this episode, Dayna Johnson dives into the importance of maximizing dental benefits before they reset in January. With the end of the year approaching, Dayna shares practical strategies for engaging patients who still have unused insurance benefits, highlighting how tools like...

Are you tracking the right metrics in your dental practice? In this episode, Dayna Johnson and Robin Smith, Solutions Consultant at Henry Schein One, dive into the 2025 Catalyst Index Report and uncover how understanding your numbers can transform your practice. Discover why patient retention and case acceptance are the most critical drivers of success, and what top-performing practices are doing...

In this episode, Dayna Johnson breaks down what the end of Windows 10 support (October 14, 2025) means for dental practices and how to prepare for the transition to Windows 11. From upgrading workstations to customizing DENTRIX software for optimal functionality, Dayna walks through the exact steps every dental team should take to ensure a smooth transition. She covers critical workstation-specifi...

In this episode, Dayna Johnson shares why annual planning is one of the most powerful steps you can take to build a high-performing dental practice. From setting up your appointment book to mapping out production goals and involving your team in the process, Dayna breaks down a practical, results-driven approach to scheduling and goal setting. You’ll learn how to use structured scheduling to keep...

In this episode, dental software expert Dayna Johnson breaks down the complexities of estimating dental insurance coverage and how to navigate the challenges that come with today’s evolving benefits landscape. She explains the key differences between the fee schedule method and the allowed amount method, shedding light on which approach may be right for your dental practice. From exceptions and do...

🎯 Dentrix Insurance Setup: Fee Schedule vs. Allowed Amount — Which Is Right for Your Practice? In this episode of The High Performing Dental Team podcast, Dentrix expert Dayna Johnson breaks down the two most common methods of insurance setup in Dentrix: ✔️ The Fee Schedule Method ✔️ The Allowed Amount Method 👉 If you're a front office manager, billing coordinator, or practice owner struggling t...

In this episode of the High Performing Dental Team podcast, Dayna Johnson interviews David Harris, a certified fraud examiner specializing in dental embezzlement. They discuss the importance of trust in dental practices, the need for thorough pre-employment screening, and strategies to prevent embezzlement through effective division of duties and financial controls. David shares key insights from...

In this episode, Dayna Johnson discusses the collaboration between FDI and Henry Schein on the integrated health records project, emphasizing the importance of transitioning from film to digital imaging in dental practices. She highlights the benefits of digital imaging, including improved accessibility for patients and the integration of AI for enhanced diagnostics. The conversation also covers t...

In this conversation, Dayna Johnson discusses the importance of integrating health history into dental practices, emphasizing the need for modern technology to streamline patient interactions and improve data management. She highlights the role of Dentrix software in managing health history and encourages dental professionals to engage patients actively in reviewing their health information. The d...

In this episode of the High Performing Dental Team podcast, Dayna Johnson interviews Dr. Howard Polansky, a cash flow optimizer, who shares his personal journey from dentistry to financial coaching. The conversation delves into the importance of cash flow management for dental practices, practical tips for improving financial health, and strategies for families to enhance their cash flow. Dr. Pola...

In this episode, Dayna Johnson and Claire Dickinson discuss the significance of annual planning in dental practices. They emphasize the importance of team involvement, setting a clear vision, and creating an engaging planning process that fosters excitement and collaboration. The conversation covers strategies for pre-planning, the structure of the annual planning meeting, and the integration of v...