The High Performing Dental Team

In this podcast episode, Dayna provides a list of recommended episodes for different roles in a dental practice to listen to during the holiday break. She suggests episodes for financial coordinators, scheduling coordinators, clinical team members, and doctors/decision makers. The episodes cover topics such as accounts receivable management, patient retention, clinical documentation, practice numb...

In this episode Dayna will go through with you the most important tasks that need to be run for your Year End. Also, she will go over her favorite year end reports to give you something to celebrate or something to improve. To join the Novonee membership, click here: https://novonee.com/

In this conversation, Dayna Johnson and Teresa Duncan discuss various topics related to the dental insurance industry. They start by talking about the recent Vyne dental event and the key takeaways from it. They then delve into the rise of outsourcing in the dental industry and the challenges of staffing. They emphasize the need for dental professionals to have more business knowledge, particularl...

In this episode I will walk you through some tips on generating the most accurate insurance estimate in Dentrix when you are an out of network provider. It does get a little tricky when you don't have a fee schedule to calculate from, however over time you can create some tables that will help. If you want to take a deeper dive into insurance management, check out our membership here: https://novo...

When you are in network with dental insurance plans, you want to be able to generate the most accurate estimates for your patient. Contrary to what you might hear, you CAN get accurate estimates using the fee schedule method or the allowed amount method in your Dentrix software. In today's episode Dayna will go through the differences between the two methods so you can make a decision on what will...

Consistency is key if you and your team are going to create better non-verbal communication systems. If you are having breakdowns in communication and you are constantly looking for information in your Dentrix software, this episode is for you. Download Dayna's tip sheet she talked about during the podcast here: https://membership.novonee.com/notes_and_documentation More free resources here: https...

With the re-brand of my podcast, it was only fitting to have my first guest on the show who is instrumental in my content creation . . . dental industry expert, champion of dental assistants, influential speaker, love of my life, my husband Kevin Henry. Today, Kevin and I talk about closing the loop in dental team communication and how you can understand each other on a human level that will trans...

In today's episode I walk you through the Dentrix updates 23.6 through 23.9. These updates were released between September and October 2023. You will takeaway how to best integrate these new features and enhancements into your best practices. Next week will be my first re-branded episode with a new podcast name and new art. I will be sharing the same relevant content that you have come to love, ho...

Your Dentrix clinical note not only is your legal documentation for patient visits, but it is also a great communication tool for the team. In today’s article, I want to focus on the clinical notes and how your team can use this central spot for answering two very important questions. • What happened today? • What’s next? More free resources: https://novonee.com/media/

Hey dental hygienists . . . you have a very short amount of time to get a lot done during your patients recare visit so let’s talk about some short cuts to make your day run more smoothly. Today I want to talk specifically about the Dentrix perio chart and give you some keyboard shortcuts that will significantly improve your efficiency. Three Must Have Dentrix Systems: https://membership.novonee.c...

Claire and I are kicking off 4th quarter with challenges we see in the dental office between the front and the back. We both spend a lot of time sitting side by side with admin and clinical team members observing their workflow, listening to how they talk to each other and watching some things can negatively affect patient care. In our conversation today, we look at solutions for better intra-offi...

Schedule a discovery call with Dayna to talk more about this topic: https://novonee.appointiv.com/1.9/l/phone/c/one-on-one/a/discovery-call/p/dayna-johnson Just like all of you, I am a lifelong learner and continue to grow my knowledge through online courses, podcasts and blogs. Keeping my brain active and staying current is important to me. However, I understand how hard it is to find time to tak...

More Dentrix Resources: https://novonee.com/ Hopefully you have started reaching out to patients who have unscheduled treatment and remaining dental benefits this year. Remember to use this process during the time of the year where your most popular dental plans renew the patient benefits. Another thing I thought of this week is that you can block out a few more perfect day blocks for the month of...

Get Dayna's Treatment Manager Tip Sheet: https://membership.novonee.com/treatment-manager-download About this time of year, I talk to you about boosting up your contacts with patients who have unscheduled treatment and remaining dental benefits. Most dental plans will renew in January, so starting to reach out to patients in the month of September will give you the next three months to persuade th...

Sign up for Dayna's Do's & Don'ts for Today's Dentrix Teams newsletter: https://membership.novonee.com/techteamology Collections in the dental practice is a team sport and everyone must become comfortable with some aspects of the collection process. Probably the most important aspect that every team member can participate in is collecting on the day of service. Just this one simple task will preve...

Get Dayna's Do's & Don'ts for Today's Dentrix Teams newsletter: https://membership.novonee.com/techteamology Accounts receivable is on the rise. In fact, I had three calls with doctors this week specifically about how the accounts receivable was out of control in their offices and they did not have a systematic process to manage it. This means the dental practice is allowing patients to make payme...

Megan Lohman and her team at Plan Forward help dentists and dental teams grow relationships, increase case acceptance and build loyalty within the dental practice. Listen to our conversation today about how a membership plan can be a value added offer to your non-insured patients. You can learn more at: https://www.planforward.io/

In today's episode I continue the conversation about annual planning in the dental practice. Last week, Claire and I talked about having historical practice analytics so you can make better decisions for next year. There are a couple great reports in your Dentrix software to pull out metrics, but the best report is the Practice Advisor Report. To take a deeper dive into your practice metrics, join...

#71 Interview with Claire Dickinson on Annual Planning by Dayna Johnson

Now is the perfect time to start annual planning in your dental practice for next year! It sounds early, right? I know many of you are still enjoying your summer vacations and BBQ’s out in the backyard. So am I and I totally get it. I am here to help you stay focused and on track. Learn more at: https://novonee.com/

Dayna and Debi sit down for an important conversation about keeping all your software up to date and current. This is not just your Dentrix software, but all 3rd party software that integrates with your practice. Your IT company might not be installing all necessary updates so it is up to you to double check. I know passwords are a pain in the (you know what) and Debi dives into why we need to emb...

Yay! Dentrix has added a feature enhancement that has been on my most requested list for a long time. I am so excited to tell you all about it. But, before I do that, I wanted to take a minute and bring you all up to speed on the first three updates that have been released since the beginning of the year. Check out my update videos on our YouTube Channel

Today I am joined by my friend and dental industry leader, Brenda McNulty to talk about the Director of First Impressions in your practice. Listen to our conversation and see if this person exists in your practice or if you might want to bring one on. You can receive a copy of Brenda's free tip sheet by emailing her directly at brenda@supportdds.com

According to a Healthgrades study, more than 60% of patients book appointments after hours. So, let me ask you a question . . . If this statistic is true, why are only 17% of dental practices offering online booking after hours? In this episode I will share some insights on how to embrace online booking while still keeping control of your appointment book. For more info on optimizing your Dentrix...

Your continuing care system inside of your Dentrix software could be broken and you might not even know it. You have very creative ways of managing your patients who are overdue for their regular recare visit. When you create your own way of following up with patients or if you are using another dashboard for generating lists, you are not seeing the full picture. Deep Dive in our membership: https...