The High Performing Dental Team

In today’s episode, Claire Dickinson and I dive into the critical topics of annual planning, the rising potential of AI in dental practices, and the undeniable benefits of outsourcing. Our conversation began with the importance of scheduling the annual planning sessions mid-year. This approach allows us to set clear goals, determine efficient schedules, and make accurate financial projections for...

I have a challenge for you ... listen in and find out what it is. In this conversation, Dayna wraps up the topics covered in the past three months, focusing on keeping schedules full and enhancing patient retention. She emphasizes the importance of working on reports like the unscheduled list, continuing care report, and treatment manager. Dayna highlights the consequences of not prioritizing thes...

In this conversation, Dayna Johnson and Rita Zamora discuss social media strategies for dental practices. They cover three key areas: engagement, content strategy, and systems. Rita emphasizes the importance of engaging with other accounts on social media to build relationships and increase visibility. She also highlights the need for a content strategy that focuses on the procedures and services...

In this episode, I discuss how the clinical team can help improve the closing rate for recommended treatment and scheduling patients. I emphasize the importance of having the necessary information and verbal skills to answer patient questions and address their concerns. I provide two options for documenting the diagnosis: using the procedure note or including it in the clinical note. Both options...

Dayna deep dives into the Dentrix Treatment Manager Report, which is a powerful tool for filling the doctor's schedule and following up with patients who have unscheduled treatment. She explains how to generate the report, filter it by date and procedure codes, and customize the columns. Dayna also provides tips on making contacts with patients, checking for financial arrangements, and using the o...

In this episode, Dayna interviews Ethan Ellsworth and Cairo Murphy, the co-founders of Stratus, a dental technology company. They discuss how AI can streamline dental practice workflows, particularly in insurance verification and claims processing. Ethan and Cairo share their background in dentistry and how their personal experiences led them to develop Stratus. They address common concerns and mi...

This conversation dives deeper into the topic of keeping your schedule full by discussing the continuing care list. Dayna explains the importance of the unscheduled list and how to remove patients from it if they haven't responded after three contacts. Dayna then introduces the concept of the continuing care list and discusses two types of lists within Dentrix software. The conversation emphasizes...

Dayna Johnson discusses the importance of tracking and improving the perio percentage in dental practices. She emphasizes the need for proper diagnostics and coding to accurately diagnose and treat periodontal disease. Dayna provides tips on how to calculate the perio percentage using your Dentrix software and suggests reaching out to local periodontists or hygiene coaches for further guidance. Ta...

Host Dayna Johnson interviews Katrina Sanders, RDH, also known as The DentalWINEgenist, about improving the perio percentage in dental practices. They discuss the challenges of diagnosing and treating periodontal disease, the importance of comprehensive charting, and the need for effective communication with patients. Katrina emphasizes the use of patient-centric language and motivational intervie...

Dayna discusses the importance of the Dentrix Unscheduled List in dental practices for following up with unscheduled patients keeping your schedule full. and provides tips on how to effectively manage it. She emphasizes the need to keep the pin board clean and use the unscheduled list as a holding bucket for appointments that need follow-up. Dayna also shares her rules for the unscheduled list, in...

Today, Dayna discusses strategies for keeping the hygiene schedule full during the slower summer months. She emphasizes the importance of reaching out to patients who are overdue and unscheduled, using both automated systems and personal communication. Dayna recommends three reports that can be used to identify and follow up with these patients: the unscheduled list, the continuing care list, and...

In this conversation, Dayna and Claire discuss various topics related to the hygiene department in a dental practice. They start by sharing personal updates and then dive into how hygienists can be proactive in keeping their schedule full during slower summer months. They emphasize the importance of pre-appointing patients and documenting the next visit in clinical notes. They also discuss the nee...

Dayna interviews Ashley Bond, the Vice President of Dental Billing Operations for Wisdom. They discuss strategies for successful billing practices and working with virtual assistants. The key themes covered in the conversation include communication, transparency, and clear expectations. Ashley emphasizes the importance of effective communication and treating virtual assistants as an extension of t...

Dalton Handy, VP of Marketing for GoTu, discusses the rebranding of the company and the reasons behind the name change. He emphasizes the importance of company values and how they shape the culture and success of the organization. Dalton also highlights the customer support provided by GoTu and the plans for expanding their services. He explains the fill rate and how GoTu makes it easy for dental...

In this special 100th episode, Dayna and Kevin take a break from discussing dental systems and workflow to share personal stories and adventures. They reminisce about meeting at a dental conference in Dallas and their early experiences together. The conversation covers their quirky travel habits, including their preference for walking and exploring local food. Dayna shares her love for supporting...

In this podcast episode, the host discusses the importance of the health history workflow in protecting a doctor's license and livelihood. The three main points covered are improving patient compliance, implementing electronic forms, and eliminating redundancy in health history information. Dayna emphasizes the need to educate patients about the importance of providing accurate health history info...

In this solo episode, Dayna discusses the process of preparing treatment estimates for patients. She emphasizes the importance of being proactive and accurate in estimating out-of-pocket expenses. Dayna introduces the concept of an AI bot that can handle insurance verification, making the process more efficient. She provides step-by-step instructions on how to generate treatment estimates and cust...

In this solo episode, Dayna discusses how accounts receivable and collections is a team sport in every dental practice. She highlights the negative impact of overdue balances and emphasizes the need to collect on the day of service. Dayna introduces a proactive approach to accounts receivable, involving the entire dental team. She suggests preparing the patient by providing treatment estimates and...

In this conversation, Dr. Amy Copeland from Copeland Family Dental discusses the importance of team building and development in a dental practice. She shares how she started implementing team building activities and the positive impact it has had on her practice. Dr. Copeland also talks about using personality tests to improve team communication and understanding. She highlights the value of ongoi...

Summary In this conversation, dental practice management expert Dayna Johnson discusses the importance of documentation in dental malpractice cases with Dr. Mitchell Gardiner and attorney Ryan Donahue. They emphasize the significance of dental records in supporting the standard of care and defending against malpractice claims. They also discuss the impact of electronic communication on documentati...

Summary: In this episode, Dayna Johnson and her guest, Carrie Weber, discuss the topic of reducing no shows and cancellations in dental practices. They emphasize the importance of systems and skill sets in addressing this issue and building value and commitment with patients. They also highlight the need for proactive communication and the use of technology in patient communication. The role of cu...

Dr. Gupta shares his experience of starting a dental practice from scratch and the importance of creating an extraordinary new patient experience. He emphasizes the need to exceed patient expectations and personalize the patient experience. Dr. Gupta also discusses the importance of preparing patients for realistic expectations and using technology to enhance patient understanding. He provides pra...

In this episode, Dayna discusses the process of doing a fee update in your Dentrix software. She covers topics such as updating office fees, updating treatment plan fees, and strategies for fee increases. She also provides tips for updating fees for PPO plans and how to forecast revenue based on fee updates. Additionally, she shares a tip for copying fees for in-network and out-of-network plans. O...

In this episode, Dayna and Claire discuss the importance of setting goals and developing habits in dental practices. They emphasize the need to break down big goals into smaller tasks and segment goals by quarters. Annual planning is highlighted as a time to set New Year's resolutions and determine key performance indicators (KPIs) for the practice. The conversation also explores the role of disci...

In this podcast episode, Dayna and Kevin Henry discuss the top worries for dental practices in 2024, including team retention, insurance challenges, and concerns about the economy. They emphasize the importance of proper onboarding for new team members and the need for ongoing training and development. They also highlight the role of technology, particularly AI, in improving practice efficiency an...