Jen & Todd Ford

the Hello Hair Pro podcast

Business EN ↓ 252 episodes

This is a place for education, inspiration, and entertainment. Our mission is to help as many hair pros, salon, and barbershop owners as possible by sharing our stories, experiences, and thoughts on business.

Author

Jen & Todd Ford

Category

Business

Podcast website

www.hellohairco.com

Latest episode

Jul 6, 2026

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Episodes

Become More Confident [EP:102] 21.08.2023

"Send us a message!" This week we're talking about confidence.  Let's go! Up to 85% of people struggle with low self-esteem.  Meaning you're not alone. Why are we seeing such high amounts of anxiety? Lack of REAL education Lack of REAL leadership So many fall in love with the idea of becoming better but aren't unwilling to do the necessary work. What are you doing now...

Breaking Limits: Ask Better Questions [EP:101] 14.08.2023

"Send us a message!" This week we're discussing how asking better questions can help drive success in your career. But first, we talk about NH House Bill 409, which removed a redundant aspect of licensure here in our state. Here's what was removed from the bill: "[(b)  Booths attached to or within a salon or barbershop that are operated independently of the salon or barber...

Pricing with Purpose [EP:100] 07.08.2023

"Send us a message!" Happy 100th episode!  We're discussing pricing in this episode but with a different approach. Here are the things we touched on: Industry echo-chambers. Why can't the hair world make up its mind? Jen shares a story. Complainers are going to complain regardless of price. Todd shares a story. Your mindset and the support you have will allow you to charge more...

Staying on Track [EP:99] 31.07.2023

"Send us a message!" This week we're covering a few different topics; here they are: Dealing with slow times  Goal setting  Building confidence  Why you should never advertise "books closed" Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Stop Losing Employees [EP:98] 24.07.2023

"Send us a message!" This week we're discussing a problem we currently see across shops of all sizes, ages, and reputations: hanging on to staff. Here are the notes: What are you doing now to retain staff and keep them engaged? What have you done in the past? What have you already tried? What worked, and what didn't? Have you attempted to replicate anything that's worked o...

The Hair Industry is Under Attack! [EP:97] 17.07.2023

"Send us a message!" OK, our title may be a little 'clickbaity,' but it got your attention, so it worked. Here's what we talked about in this episode: The hair industry is self-sabotaging itself by claiming only one path to success. You don't strengthen something by dividing.  There is room for all models, pay structures, businesses, etc. Renting is not new, it's...

It's Your Fault [EP:96] 10.07.2023

"Send us a message!" In this episode, we talk about why schools get a bad rep, the mindset of people entering the field, and our thoughts on school in general. "School only teaches you to pass a test." is a silly statement. It's your responsibility to learn, practice, and fine-tune skillsets. We see 3 phases for the 'most' part. 1. Coming out of school, most peop...

Are You Becoming Complacent? [EP:95] 03.07.2023

"Send us a message!" This week we're talking about complacency once again! DISCLAIMER : I was in the worst mood, for absolutely no reason, when we sat down to record.  We ended up laughing about it after because it's not as big of a deal as it seemed in the moment.  I left most of my BS and attitude in the episode because I think there's value in the lesson.  You don'...

From Student to Hair Pro [EP:94] 26.06.2023

"Send us a message!" In this episode, we answer these questions: What should students be focused on while in school? What’s the fastest way to move from student to successful stylist? How can salon owners help students transition from student to stylist and successfully find their way into the industry? As always, we'd love to hear from you!  You can reach out HERE  or leave us a 5-...

Building Your Clientele [EP:93] 19.06.2023

"Send us a message!" This week we cover some methods to build your clientele! Here are some past resources we've published that align with this topic: Blog Posts " Don't Be For Everyone " " Don't Discount " " Attracting the RIGHT Clients " " Ways to Increase Business " " What is Marketing? " Podcast Episodes " Empire S...

Hello Assistant Program! [EP:92] 12.06.2023

"Send us a message!" In this episode, we talk about our (coming soon) brand new Hello Assistant Program. Heads up for our listeners: We are attempting to shorten our episodes and will aim for 20-30 minutes per week.  We've received great feedback, and while it seems like many enjoy the longer content we have been publishing that it's time to try something new.  If you have an o...

Level Up: Focus [EP:91] 05.06.2023

"Send us a message!" This week we're talking about FOCUS. The Power of Focus: Focus contributes to honing technical skills and creativity and delivering exceptional client experiences. Overcoming Distractions: Young hair professionals may encounter common distractions, such as social media, workplace dynamics, or personal challenges. Setting boundaries, time management techniques, a...

Enhancing Your Skill Set [EP:90] 29.05.2023

"Send us a message!" This week we're talking about some skills that will help you become a better person, leader, hair pro, or really anything. Then we dive into Jen's most recent apprentice and what the beginning of the program looks like. The SKILLS: Virtuosity the character, ability, or skill of a virtuoso Patience the quality of being patient, as the bearing of provocation,...

Commision & Rental Salons: Are They Even Different? [EP:89] 22.05.2023

"Send us a message!" This week we explore commission-based salons and rental situations' features, pros, and cons. Commission-Based Salons Definition and explanation of commission-based salons. Advantages for employees working in a well run commission-based salon Predictable income and stability. Access to salon-provided tools, products, and resources. No need to worry about product...

Stepping Up Your Leadership [EP:88] 15.05.2023

"Send us a message!" Today we're talking about leadership.  We also had Jen blindly rank superheroes because it seemed like it would be fun! Poor “leaders” worry about how things will affect them and what sacrifices they may have to make instead of approaching scenarios with empathy and compassion.  Being a leader sometimes means you’re making sacrifices others won’t. Bad leaders ar...

Consider Your Audience, Systems, and Take a Minute! [EP:87] 08.05.2023

"Send us a message!" In this episode, we discuss what we learned by visiting a farm this past weekend. The importance of understanding your base clientele. How to create, test, and adjust systems. The importance of taking a step back, whether by vacation or just a little reset. Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Empire State of Mind II [EP:86] 01.05.2023

"Send us a message!" Today, we're talking about marketing! A business needs to be in a state of constant marketing. Let's talk about the Instagram Blue Check Subscription They removed increased reach as a benefit on March 17th "Expand your reach with increased visibility and prominence in some parts of IG and FB like comments, search, and recommendations." This "...

Where Should You Invest Time as a Hair Pro? [EP:85] 24.04.2023

"Send us a message!" “ Time is our most valuable non-renewable resource, and if we want to treat it with respect, we need to set priorities.” - Albert-László Barabási In this episode, we discuss focusing and spending your time wisely throughout different career stages. We cover these main areas: You're in hair school  Get in those reps! Loosely explore options Shadow or possibly ass...

We Chat with Tyler Sullivan of Sullivan Beauty: Part 2 [EP:84] 17.04.2023

"Send us a message!" In episode 84, we pick up our conversation with Tyler Sullivan of Sullivan Beauty right where we left off by discussing complacency. Enjoy part 2 of this conversation, and then take action to improve your business!   Complacency is one of the silent killers of business A brief touch on social media and where things are going. What is something that distributors are m...

We Chat with Tyler Sullivan of Sullivan Beauty: Part 1 [EP:83] 10.04.2023

"Send us a message!" In episode 83, we were excited to sit down with Tyler Sullivan.   Tyler is a son, a brother, a dog lover, a business owner, a friend, and someone we enjoy having conversations with.  He's more stuff too, but this is a podcast description, and we only get so many characters.  We talk over tons of topics that we hope will inspire some thought and, if required, som...

Motivating Your Salon Team [EP:82] 03.04.2023

"Send us a message!" This week we're talking about motivation! These are the points we covered: Putting people in the position to succeed  Help the person focus on themselves and what's best for them Understanding what people truly want Create opportunities  Having their back AND demonstrating that Setting firmer “rules” and/or structure  Having “the” conversation that needs to...

Inside Look: Our Salons Hiring Process [EP:81] 27.03.2023

"Send us a message!" In this episode, we discuss our hiring process and share insights on how the industry generally approaches hiring. Todd literally lays out a step-by-step 'how to get hired at Hello Hair Co'  The Hello Hair Co 4-step hiring process 1 Chat, usually several  2 Invite to shadow 3 Invite to the team  4 Model day  *These steps CAN be altered at our discretion  We...

The Differences Between an Apprentice & an Assistant [EP:80] 20.03.2023

"Send us a message!" In this episode, we talk about the differences between an apprenticeship and an assistant position. It's especially important to clearly define both; both require strong systems and leadership to be effective. Todd expresses frustration with the common practice of taking advantage of "assistants" in the hair world. And more! Reach out if you'd lik...

Simple Methods to Find More Hair Clients [EP:79] 13.03.2023

"Send us a message!" In this episode (we're both fighting the longest-lasting cold ever), we're talking about a few strategies we've used to put clients in chairs. Topics covered: Facebook. Facebook isn't dead; in fact, we've leveraged Facebook to bring plenty of clients into Hello Hair Co.  You can do the same, and it does NOT require paying for adds, but it doe...

Don't Let These Things Hold Your Salon Business Back [EP:78] 06.03.2023

"Send us a message!" Do you struggle to turn a profit with your business? Or find yourself wondering why your revenue isn't where it should be, despite your hard work and dedication.  The truth is, it's not uncommon for salon businesses to experience struggles and setbacks along the way. But to turn things around, you first need to identify the root causes of those struggles. I...

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