The DEX Show: A Show for IT Change Makers

If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long. Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what’s important: Patient care. In today’s episode, we chat with Jonathan Butz , Healthcare Director...

For the final time in 2022, welcome back to Reality Bytes! Over the last eleven episodes, Nexthink’s top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it’s time to look back on the entire year and answer: What’s the story of 2022 as a whole? From DEX going mainstream to cost reduction becoming priority #1, this yea...

In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability. In today’s episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what c...

The Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week’s episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elsha...

In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s world that demands more effort towards employee satisfaction and engagement.    But not everyone is comfortable with this shift from a traditional workspace. It’s why leaders must act as stewards of change if we’re to successfully transition into this new spac...

In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour. Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performanc...

This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City! If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer...

What can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf...

This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss: · CIOs and CHROs...

Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX! This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today’s workplace as we know it.        Join the team as...

In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this...

Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last month. Listen to the team cover the following questions: To what extent DEX i...

In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization. We discuss: Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencing Th...

Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two o...

What do you need to provide a great digital employee experience? In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question. We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the to...

Welcome to the latest installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX. In this episode, the DEX Hub’s Sam Holzman joins technologist Oriana Ott, discussing two timely issues impacting today’s IT leaders and digital workers alike: SaaS...

Do you ever wish you had a crystal ball to get a glimpse of what your future might look like?  Well if you’re wondering about your workplace, you’ve come to the right show.  In today’s episode, we chat with Kelly Monahan, Director of Future of Work at Meta, to get her insight on what might be in store for us in the ever-evolving work landscape. As we continue to make the transition into fully remo...

Welcome to “Reality Bytes”, the DEX Show’s shot-within-a-show where journalists and technologists join up to dissect the biggest stories in DEX today. In this episode, Dina and Megan join Tim and Tom to discuss the following juicy topics: What does the money value of time (MVT) concept tell us about modern IT? How much of a role should IT play in training end users to get the most out of their tec...

In today’s episode, we welcome back a three-time returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International to chat about the latest developments with Green IT and the aftermath of The Great Resignation We discuss: Implementing sustainable computing initiatives The immediate measures of energy conservation in organizations with Green IT Bei...

Welcome to “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.  In this episode, the DEX Hub’s Sam Holzman and Megan Brake join technologists Dina Elshawaf and Orianna Ott, to discuss the following touchy topics with Tim and Tom: Employees bringing the...

The Great Resignation impacted the IT industry in a huge way. But now as we exit that era, it’s time to look to the future. Preparing for what comes next is crucial to the success of your business and improving your employee’s experience.  In today’s episode, we’ll taking a look into the crystal ball to get a glimpse of the future with Alan Nance, Co-Founder and President of XLA Collab. Join us as...

Welcome to the second installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners with both perspectives on the topics that matter most in the world of DEX. In this episode, DEX Hub producer Kathryn Shea gets on the mic for the first time, joining technologist Dina Elshawaf, as well as Tim and Tom, to discuss the...

In the last few years, we’ve seen an awakening across the IT space of leaders working on one skill: empathy.   The past outlook of IT, is that it’s a business sector focused on solving problems from employee submitted tickets. A face behind a computer. No need for anything beyond this.   Our guest, Mary Patry, CEO, Executive Coach & IT Advisor at ITeffectivity, LLC, shares that the modern approach...

Welcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink’s brightest minds from both the journalist/analyst and technology fields – providing listeners with two distinct perspectives on the topics that matter most in the world of DEX.     In this episode, DEX Hub contributors Sam Holzman and Megan Brake and technologist Dina Elshawaf join...

For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondistrcipt cubicle.   Fast forward to today and the hybrid work life as well as the growing need for user employee experience has revolutionized how IT is run.   However, this creates a block: How do employers continue to cater to their customers while making sure the...