The DEX Show: A Show for IT Change Makers

What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and David Adelman unpack Nexthink's exclusive World Cup DEX study, revealing how live football streaming affects network performance, employee experience, and productivity across the enterprise.  The discussion explores why major live events ex...

Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event. Megan Brake, Head of Content at Nexthink, joins Mitch Trychta, Lead of Digital Employee Experience Programs & Research at Vizient, to discuss this year's "Agents of Change" theme, the evolution of DEXOps, and how AI is reshaping digital w...

Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports...

Phil Kirschner returns to The DEX Show to explore how AI is reshaping work far beyond productivity gains and chatbot hype. From hybrid work and organizational silos to employee experience and the future of jobs themselves, Phil argues that leaders must rethink how work is designed—not just automate existing processes. We discuss why most change initiatives fail, what AI means for workplace strateg...

In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines w...

Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an "equal opportunities disruptor," the growing convergence of CIO and CTO responsibilities, and why IT must become the department of "how," not "no." Th...

Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better trans...

On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major...

In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software e...

Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total experience,” where endpoint, environment, IoT, service and sentiment data come together to reduce friction and improve business outcomes. From meeting-...

Sam Gantner is back on the show — but this one’s a little different. We skip our usual “state of the industry” conversation and get into what he’s thinking and postng about instead: experimenting with AI tools, building his own internal apps, and posting some pretty "hot takes" online. We cover his current AI stack, why he settled on Claude, and how hands-on building has changed the way he thinks...

David Linthicum has been at the center of the cloud conversation for decades. Former Chief Cloud Strategy Officer at Deloitte, CTO across multiple firms, and author of 17 books on cloud computing, David is one of the most influential voices shaping how enterprises think about architecture, cost, and value. Now, as an independent analyst and widely followed commentator, he’s known for something rar...

In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the...

Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leader...

Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, a...

Geoff Wright returns to unpack the messy reality of work in the AI era. From having 400 windows open and feeling less productive, to explaining why AI should fuel curiosity rather than replace human judgment, Geoff brings his usual mix of optimism, humor, and hard-earned perspective. The conversation explores prompt engineering, digital overwhelm, enterprise adoption, and why “being human first” m...

Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to...

In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are und...

Tom assembles the “Spark Avengers” for a deep dive into the most talked-about innovation in IT: Nexthink Spark, the personal AI agent for every employee. Joined by Moe Haidar, Denis Schertenleib and Matt Rose, the team unpacks how Spark evolved from early LLM experiments into an enterprise-ready, autonomous IT agent already delivering 70%+ first contact resolution. From printers and frozen cameras...

In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and wh...

In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report. Also: Arsenal. Briefly.  And yes, Tom sti...

In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom 😭) welcomes back AI and digital transformation leader Anthony Firmin to unpack the reality of enterprise AI adoption. Drawing on hard-won, real-world experience, Anthony explores why so many organisations are stuck in the “messy middle” of AI, where usage rises but value doesn’t. The conversation digs into trust, expe...

Recorded live in Lisbon at Nexthink’s SKO last week, this special and emotional episode of The DEX Show sees host Tom McGrath say goodbye to longtime co-host, DEX evangelist, and friend Tim Flower. From the humble beginnings of the podcast during COVID to more than 200 episodes and a global stage, Tom reflects on Tim’s immense impact on Nexthink, the DEX movement, and the community around it. Join...

The full panel comes together to mark Tim Flower’s final appearance on Reality Bytes, reflecting on his impact, insight, and anchoring presence over the years. Alongside the goodbyes, the conversation turns to a landmark moment for Nexthink: the release of Spark. Framed as a pivotal shift in the capabilities of digital employee experience, Spark is explored through real-world stories and personal...

In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.   Christy draws on two decades as a practit...