The DEX Show: A Show for IT Change Makers

Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the confluence of digital employee experience (DEX) and service management. The crew explores key elements of delivering a good digital employee experience, such as meeting employees where they are and balancing freedom and autonomy with supportability and cos...

In this episode of Reality Bytes, hosts Tom and Tim, alongside panelists Megan, Oriana, Dina, and Sean, delve into the world of IT budgeting. The discussion explores the key components of IT budgets and offers tips and tricks for optimizing current budgets and saving money in the future. Topics include the breakdown of budget allocations for hardware, software, staff and the challenges of balancin...

In this episode of the DEX Show podcast, Tom and Tim welcome special guest Katrina Macdermid, author of the hugely successful new book "Humanising IT." Katrina's experience as a consultant and trainer in the IT industry, combined with the impact of the COVID-19 pandemic, drove her to address the lack of empathy and focus on user experience in IT service management. This realization led her to writ...

Last month saw the release of Nexthink Assist, an AI-powered virtual assistant for Digital Employee Experience (DEX). On today’s Reality Bytes, special guest Paul Gentile (Nexthink VP of Product Marketing) joins Tim, Tom, Sean and Dina to discuss the amazing new product, as well as the broader potential impact of AI on IT and DEX. The team discuss: The power of leveraging large language models and...

Ravin Jesuthasan (futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer) returns to the show for the second time for a fascinating discussion dissecting the latest workplace trends and technologies Ravin, Tim and Tom discuss: AI and the democratization of knowledge, skill and productivity The future of corporate “culture” in the age of decentrali...

The concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, it’s time for the XLA to change and evolve too, both in terms of what it measures and how. Given this exciting backdrop, there is nobody better for Tim and Tom to talk to about where the XLA is going next, than Experience Collab and Bright Horse CEO Neil Keating. Together Neil, Ti...

The FULL Reality Bytes team joins today’s episode to wish Sam bon voyage on his last ever show appearance, along with a great discussion of the current and future state of Green IT. The team analyzes the recent reemergence of Green IT to the very forefront of the IT zeitgeist, asking why now, and what the current perspectives and ambitions are around Green IT of corporate leadership, employees and...

In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball Corporation, and recently covered for the DEX Hub . The Tech Café was inspired by Apple’s Genius Bar. Both have a concierge-style walk-up service where customers/users can interact face-to-face with friendly tra...

Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail. It’s what makes today’s Reality Bytes special guest, Jon Leighton (Head of Digital Communtiy and User Groups), such an interesting one. Jon’s role is focussed on pulling together the Nexthink customer community to share knowledge, build connections and get...

Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX across multiple big names in the healthcare and pharmaceutical industry, including Express Scripts, Cigna and now now Vizient. Tim and Tom cover the following topics (among others) with Emily: How the DEX landscape has changed and evolved in the last de...

We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it. If you think this is an unavoidable consequence of navigating the modern workplace, today’s episode of Reality Bytes is here to prove otherwise. This week, Nexthink technical experts Oriana and Dina school Tom, S...

The DEX Show welcomes back Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, to discuss recent developments in technology and the digital workplace from his distinct and unique point of view. They discussed… - What philosophy has to say about AI, ChatGPT and the future of work - The changing 'social contract' between employers and employees - Humanity, the meaning of work and me...

How can data tell a story? That’s the question we answer on this week’s Reality Bytes, as Tom, Sean, and Oriana are joined by Ashwini Ingale, Nexthink’s Principal Product Designer, UX. Ashwini brings to the show her deep knowledge in the world of UX and data visualization, exploring the ways in which data can be presented and customized to tell illuminating stories about user experience. We discus...

For this his second appearance on the DEX Show, author and analyst Charles Araujo offers a thorough, insightful and objective survey of the whole experience landscape. Araujo is able to sift the significant from the overhyped like few others. In this discussion with Tim and Tom he examines: The full picture of the digital workplace in the post-pandemic era Process mining and the need for a cross-f...

Inspired by some outstanding content on the DEX Hub covering the evolution of IT support , this week Sam, Oriana, Megan and Tom get stuck into the question of “perception vs reality” as it pertains to technology failure around hardware. The team consider the phenomenon from both sides of the divide – users and IT – and consider what companies and users could all be doing differently. They discuss:...

Have you ever wondered why some digital apps – and digital workplaces – offer smooth, enjoyable user experiences, while others can’t seem to figure it out? This week’s episode of the DEX Show will shed some light on that confounding question, as Tim and Tom are joined by Satyam Kantamneni, Managing Partner at UXReactor and an expert on everything user experience. They discuss: Applying the concept...

On this week’s Reality Bytes, Tim Flower, Tom McGrath, Sam Holzman and Dina Elshawaf are joined by Andy Philp, product marketing director at Nexthink. Andy sheds light on one of most innovative new DEX products we’re likely to see released across the industry in 2023: Amplify - Nexthink's new easy-to-install, platform-agnostic browser plugin Find out more about Amplify here - listen to Andy’s prev...

What does ChatGPT mean for EUC professionals, IT, the digital workplace & work at large? Heck, what does ChatGPT mean for human life itself? With such weighty, pressing questions to answer and address, the DEX Show knew it was time to call show regular Geoffrey Wright , Global Solution Owner-Digital Experience at Mondelēz International , to join Tom for a fourth, fascinating appearance on the...

Last week, Reality Byters Tim, Tom, Megan, Sam and Oriana met in Boston, at Nexthink's HQ, to record and film the first-ever in-person epsiode of Reality Bytes, and celebrate the launch of Nexthink's brand new series of DEX Management Certifications . The team discuss the design and purpose of hte new free digital course series, the value of upskilling (in IT along with other career paths), and mu...

Jacob Morgan is one of the most significant voices in the entire Employee Experience space, and he arrived for his first appearance on the DEX Show in a “salty, positive, optimistic” (his words) mood. In this one of the most provocative DEX Show episodes ever, Jacob asks whether employee power hasn’t gone *too far* - and what and why needs to happen to redress the balance. Make sure you don’t miss...

On this week’s Reality Bytes, Tom McGrath, Megan Brake and Dina Elshawaf are joined by a very special guest, Nexthink’s Chief Product Officer Sam Gantner. It’s a great conversation, covering the challenge of maintaining a culture of innovation, the origins of Infinity, automation in the workplace and the wealth of new products coming to Nexthink customers across 2023. You really don’t want to miss...

How did DEX technology become essential? In today’s episode, Tom is joined by Steve Walsh (Senior Consultant, Ayla Consulting) for an illuminating conversation that looks into both the past and future of DEX-driven IT. They discuss: First experiences with DEX technology How DEX has become an essential security and compliance facilitator. Predictions for the future of green IT and the IT/HR partner...

Between chatbots capable of writing entire articles and apps that can churn out unique, beautiful visual art in seconds, several innovations over the past year have turned up the volume on a classic question – when does AI go too far? We break down that question and more on this week’s Reality Bytes, as writers Sam Holzman and Megan Brake are joined by technologists Dina Elshawaf and Oriana Ott to...

In today’s episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the finance sector. The guys cover a lot of interesting ground, from complexity, regulations and IT in financial services companies, to new technologies and thei potential impact on this highly regulated industry, to the future of crypto after 2022’s dramatic...

Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud services, IT automation and more in a hilarious and lively start to the new year. Journalist Sam Holzman delivers the predictions, while technologists Oriana Ott and Dina Elshawaf, alongside hosts Tom McGrath and Tim Flower, decide what to make of the...