The DEX Show: A Show for IT Change Makers

Happy 2024 everyone! In this exciting first DEX Show episode of the new year, Tim and Tom dive into the world of Nexthink’s much heralded, powerful new orchestration engine Flow, with special guest Jason Bentz, Design Experience Senior Manager at Accenture. Jason, overseeing the digital experience of 750,000 endpoints at Accenture, sheds light on how Flow is already helping to revolutionize their...

OK everyone here's one last fantasic BONUS episode to see out the year. This was a great conversation with Nexthink's Pedro Bados (founder and CEO) and Yassine Zaied (Chief Marketing and Strategy Officer) about the emergence of DEX - as theory, practise and even acroynrm - within Nexthink. We recorded this earlier in the year and had some sound issues. Some hard backend audio work however has rend...

It’s the Reality Bytes team end-of-2023 podcast party and everyone is invited! A full house – featuring Tim, Tom, Oriana, Dina, Megan and Sean – all show up to consider the year from a personal and technological perspective both. They discuss personal highlights, plus the dominant tech and industry themes of 2023, encompassing change, finance, purpose, authenticity, "rizz", AI (of course) and much...

Geoffrey Wright (Global Solution Owner - GenAI and Digital Experience, Mondelēz International) returns to the show for another end of year review. It's everyone’s favorite guest and one of the funnest epsiodes we get to make – a fantastic way to close off the official DEX Show series for 2023 (though we’ll be back with a last Reality Bytes next week). A must-listen! For more amazing DEX content, i...

In this episode, Christian Ponce (Nexthink's Senior Director for Technology Alliances and Field Marketing) joins Tim, Tom, Dina and Megan to explore the complicated relationship between vendors, customers, technology and need. Christian emphasizes the importance of understanding an audience, especially in the tech space, and shares insights on bridging the gap between marketing and IT. The discuss...

In this episode, we delve into the exciting potential marriage of digital employee experience and US government, asking what DEX could do to improve the services provided to US citizens. To discuss this, Tim and Tom are joined by Richard J. Zanatta (VP Operations & Chief Technology Officer) and Amanda Chavez (VP of Customer Experience) from NuAxis Innovations. Their conversation covers topics...

The whole Reality Bytes team are back together at last! On this week's reunion show they reflect on the highlights of the excellent Experience Everywhere world tour – including the customers, the analysts, the user groups, the crowd, the vibe, the state of the DEX industry and much more. The episode also kicks of with Tom’s thoughts on Boston roads... and Boston driving! Check out Experience Every...

Following the incredible DEX Show Live experience in London earlier this month, last week saw Tim and Tom host an equally special DEX Show Live at Experience Everywhere Boston. Once again they had the privilege of welcoming Darren Wright (Vice President, Information Technology, Honeywell) to the show, and this time Darren was joined by Zakir Mohammed (Manager, AI & Automation, Toyota Motor Nor...

This episode features Mario Tarallo, a seasoned Nexthinker with six and a half years of experience helping to develop core digital employee experience solutions. The conversation delves deep into Nexthink Assist, in particular. Released a few months ago and still making huge waves across the industry, Assist is driven by generative AI and large language models, making digital employee experience m...

Last week, Tim and Tom hosted a very special DEX Show episode LIVE at an incredible, standing-room-only Experience Everywhere event in London. They were joined for the occasion by two amazing guests - Darren Wright (Vice President, Information Technology, Honeywell) and former F1 driver and entreupreneur Robert Doornbos. It was an amazing conversation in front of a huge crowd – touching upon data,...

A lot has changed in the digital workplace over the past few years. But where does all this change leave IT? In a very special episode of Reality Bytes, regular RB panelist Sean Malvey goes 1:1 with Tom to discuss Nexthink’s new State of the DEX Industry Report, based on a Vanson Bourne digital employee experience survey of 1,000 IT decision makers and 1,000 employees. There's also exclusive news...

Tim and Tom dig deep into Nexthink's upcoming Experience Everywhere 2023 Tour, taking place as of next week across four amazing cities: London, Paris, Boston, and Munich. To hear more about some of the highlights (which include special DEX Show Live events in Boston and London) they are joined by Paul Gentile, VP for Product Marketing and Sales Enablement at Nexthink, a key organizer and evangelis...

In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX. The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several...

Special guest Mitch Trytchta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! - and its unlikely parallels with... Digital Employee Experience. A unique – and very engaging – episode – enjoy! For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX...

In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic data (artificially generated data as opposed to real-world data), and its growing relevance in various sectors, driven by AI, before delving into its potential benefits of synthetic data in the digital...

Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Service Delivery". Adam shares his extensive career experience, which includes working in various IT roles within the financial services industry, such as service desks and help desks, even handling 3AM calls (emergency and otherwise). Adam emphasizes t...

Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares insights into her journey, from her background in computer science to her role in shaping user experiences and product development. Gorica discusses the challenges and joys of her role, emphasizing the importance of user-friendly interfaces and cons...

Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environments, from the intricate complexities Darren faced in the UK’s Ministry of Defense to the fast-paced transformations within the insurance industry at Tokio Marine. Discover how the latest technology is revolutionizing employee experience and facilit...

In this Reality Bytes special, Sean, Oriana, Megan and Tom delve into the evolving landscape of employee experience and its intersection with technology and workplace transformations. The conversation revolves around the newfound power of employees around the time of the Great Resignation, and the growing influence of employee experience and digital experience spaces. The discussion covers the bal...

Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience Management. Drawing from Roy’s seminal article, "Enterprise Service Management: The Top Five Things You're Not Doing," Tim, Tom and Roy explore the original list and bring it bang up-to-date, looking at it...

In this episode of Reality Bytes, the guest is Julien Machon, an engineering manager at Nexthink. Julien joins Dina and Tom to delve into the modern tech vendor landscape and examine the different aspects that contribute to a successful product. Julien discusses his role at Nexthink, which is focussed on web applications, UI consistency, and live dashboards. They consider the main challenges faced...

In a superbly entertaining episode of The DEX Show, Tim and Tom are joined by special guest Greg Sanker (Principle Advisory Director, Info-Tech Research Group) to delve into the ever-evolving landscape of HR and IT. Reflecting on past topics like remote work and cross-team collaboration, they explore the rise of AI and its impact on these industries. They conclude with a look at the changing natur...

Welcome back to another exciting episode of the DEX Show's Reality Bytes series! In this episode, we dive deep into the past, present, and future of digital employee experience (DEX). Joining Tim and Tom on this week’s panel are Sean, Dina and Megan. Together they explore the phenomenon of ‘fake DEX’ and ‘experience washing’, where the language of DEX is adopted by vendors without the provision of...

Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time. They discuss the “DEX tipping point” – whether it’s come already, and (if not) what needs to happen for it to do so - and what obstacles might currently be in the way. They discuss: Obstacles to DEX adoption, particularly traditional attitudes in leadership positions. Skills and education for DE...

Learning and training is a fascinating area in the B2B software space. On the one hand, the chance to learn new technology is always a career opportunity – but how do (or should) vendors work to ensure it never becomes an imposition? In this episode of Reality Bytes, Tom, Dina, and Sean delve into this question, with guest Aga Skraburska, the Product Education Manager at Nexthink. The conversation...