Ian Storey, David Warburton and James Kendall

The Complete Agent - The Podcast For Premium Real Estate Agents

Business EN ↓ 135 episodes

Hosted by top-performing estate agents David Warburton, Ian Storey and James Kendall. The Complete Agent Podcast is your weekly inside track on building a smarter, more profitable estate agency.... without the fluff. With over 60 years of combined experience, your hosts bring real-world strategies, proven marketing tactics, and honest conversations from the front lines of the UK property market. Each episode delivers practical insights on winning premium listings, commanding five-figure fees, navigating market shifts, and building a brand that attracts the right clients. Whether you're an ind...

Author

Ian Storey, David Warburton and James Kendall

Episodes

78. The Complete Agent X Opening The Gates to More Listings Special Episode 01.08.2025 54:11

Send us Fan Mail In this episode of The Complete Agent Podcast, Simon Gates joins Dave Warburton, Ian Storey, and James Kendall to break down what’s really happening in the property market right now and how smart agents are adapting. From managing buyer expectations to using silence as a powerful negotiation tool, this episode covers the strategies agents need to succeed in a more cautious and com...

77. No Price Drop. Just Staging. Sold for 110% of Asking Ft. Elaine Penhaul. 26.07.2025 47:53

Send us Fan Mail In this episode of The Complete Agent Podcast, Ian Storey and James Kendall sit down with Elaine Penhaul, founder of Lemon and Lime Interiors, to explore the powerful role home staging plays in today’s property market. From her unexpected leap from mathematician to interior design expert, Elaine shares how necessity became passion — and how her award-winning staging transforms lux...

76. The One Thing That Will Save Your Pipeline This Quarter 14.07.2025 49:46

Send us Fan Mail Check out the new Complete Agent Website - www.thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall share timely market insights and practical strategies for navigating today's estate agency landscape. The discussion covers everything from team communication to client relationships, with a sharp focus on pricing...

**GOLD MOMENTS** What your Estate Agency Business is Worth. Ft. Lucy Noonan 07.07.2025 4:12

Send us Fan Mail A 4 minute snippet from Lucy Noonan on what your business is really worth!

75. How Much Could You Sell Your Agency For? Ft. Special Guest Lucy Noonan 03.07.2025 1:01:39

Send us Fan Mail Check out the new Complete Agent Website - www.thecompleteagent.co.uk In this episode of The Complete Agent Podcast, host James Kendall and the team are joined by Lucy Noonan, founder of Atomic Consultancy, for an honest and insightful conversation on the real estate industry behind the scenes. Lucy shares her journey from sales negotiator to M&A expert, revealing what makes a...

74. How a Former Art Lecturer Is Transforming High-End Estate Agency. Ft. Ellie Rees 27.06.2025 1:20:16

Send us Fan Mail In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall sit down with Ellie Rees, co-founder of Brickworks and a vocal advocate for change in the property industry. From her unexpected journey into estate agency via the fine arts world, Ellie shares how creativity, integrity, and a client-first approach have shaped Brickworks’ reputation....

**GOLD MOMENTS** Do this and exchange quicker. Ft. Hayley Dixon. 23.06.2025 5:16

Send us Fan Mail In this Gold Moment, Hayley Dixon advises JK & David on a hack to complete your transactions quicker, focusing on the Memo of Sale.

73. Behind the Legal Curtain: The Real Reason Your Deals Fall Apart ft. Hayley Dixon 21.06.2025 1:16:53

Send us Fan Mail In this latest instalment of The Complete Agent Podcast, hosts David Warburton and James Kendall are joined by conveyancer Hayley Dixon for an in‑depth exploration of the conveyancing journey. They unpack the critical legal process behind property transactions, spotlighting common hurdles—from TA6/TA10 forms to septic tanks and deeds of variation. With real‑world examples, Hayley...

**GOLD MOMENTS** Why you need an in-house Home Stylist. 16.06.2025 2:55

Send us Fan Mail Check out the new Complete Agent Website - www.thecompleteagent.co.uk A few minutes of why home styling is paramount for premium estate agents. Join our private Facebook group - ⁠https://www.facebook.com/groups/911153513904767/⁠

72. The Hidden Dealbreaker in Rural Property Sales (And How to Handle It) w. Special Guest James Warren - Off Mains Solutions 12.06.2025 1:00:52

Send us Fan Mail In this episode of The Complete Agent Podcast, hosts James Kendall, Ian Storey, and Dave Warburton delve into the common frustrations of property chains, sharing real-life fall-throughs and the crucial role of communication in keeping sales on track. They’re joined by special guest James Warren from Off Main Solutions, who sheds light on the often-overlooked world of private drain...

**GOLD MOMENTS** Brand Stretch or Split? One Brand or Two? 06.06.2025 2:20

Send us Fan Mail Check out the new Complete Agent Website - www.thecompleteagent.co.uk 2 Minutes with David Warburton on why he chose to split his brand. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/

71. The Fee Conversation You’re Probably Avoiding, But Shouldn’t. 05.06.2025 49:10

Send us Fan Mail Check out the new Complete Agent Website - www.thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall dive into the realities of a shifting property market. They unpack their latest listings, explore innovative marketing tactics, and reflect on the challenges of accurate valuations. The conversation centres on clie...

**GOLD MOMENTS** Agents: If You Work the £600K Market, You Need to Hear This. 02.06.2025 2:33

Send us Fan Mail www.thecompleteagent.co.uk In this short but powerful clip, Sam Hunter and David Warburton break down exactly why the mid-market (£500K–£800K) is stuck right now — and what estate agents need to do about it. From buyer hesitation to seller mindset, they unpack the hidden dynamics causing the slowdown, and how to adapt your strategy if you’re working in this space. It’s straight-ta...

70. Want Premium Listings? Fix This First 01.06.2025 37:00

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, James Kendall and Ian Storey break down what it really takes to build a standout agency in today’s market. They focus on the power of consistency — in branding, marketing, and communication — and how that translates into trust, credibility, and higher-value instructions. The conversation explore...

**GOLD MOMENTS** World Class Culture - Heather Staff Explains The Poo in the Pool. 27.05.2025 2:08

Send us Fan Mail Email us succeed@thecompleteagent.co.uk Join our private Facebook group - https://www.facebook.com/groups/911153513904767/

**GOLD MOMENTS** Sam Hunter Drops Social Media Gold. 26.05.2025 1:40

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, James Kendall, and Ian Storey reflect on the realities of the estate agency market—from sales performance and valuation challenges to the mindset required to succeed. They discuss how to navigate client expectations, make smarter business decisions, and the value of choosin...

69. How to Build Trust, Set the Right Price, and Win the Business 22.05.2025 58:13

68. Community First, Sales Second.. Why It Works 17.05.2025 33:53

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton and James Kendall unpack their latest experiences in the property market, offering a grounded look at what’s working—and what’s not—in today's landscape. They explore the growing sensitivity around pricing, the importance of consistency in marketing, and why clear, honest co...

67. Local. Honest. Viral. The Formula That Works in 2025 Ft. Sam Hunter 09.05.2025 1:10:27

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, Dave Warburton is joined by James Kendall, Ian Storey, and special guest Sam Hunter for a deep dive into what’s working—and what’s not—in the world of estate agency today. From lead generation and high-end sales to market trends and pricing pressures, the conversation covers the real challenges...

66. Would You Instruct You? Why Most Agents Fail at First Impressions 01.05.2025 48:19

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, James Kendall, and Ian Storey dive into the real-world journey of taking an estate agency brand from budget to premium. They reflect on recent experiences in the market, sharing honest insights about what it really takes to attract higher fees and represent better homes. Fr...

65. The Secret to Building a Brand That Clients and Talent Love 25.04.2025 37:03

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, James Kendall and Ian Storey dive into their recent experiences in the estate agency world, blending practical business insights with personal reflections. They share updates on team dynamics, current listings, and how the right environment can influence both personal and professional growth. Th...

64. Are You Pricing for Competition or Just Guessing? 23.04.2025 48:32

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall share their latest experiences from the frontline of estate agency. The conversation centres around high-value listings, the importance of proof of funds, and the role of strong client advice in winning and progressing instructions. They explor...

63. Writing our Q1 Market Update, What’s inside and what’s shaping the market. 10.04.2025 43:05

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton and James Kendall break down the highs and lows of the property market in Q1. They share real insights from their agency, covering everything from valuation challenges and buyer behaviour to the wider economic factors shaping the market. They explore how agents can stay ahea...

62. Growing your team and JK Starts a Letting Business? 04.04.2025 46:06

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall dive into their latest wins in the property market, with a focus on team building, recruitment, and maintaining a growth mindset. They explore the current market landscape, the vital role of support staff, and the marketing strategies driving t...

61.World Class Culture with Special Guest. Heather Staff Co-Founder of Street Group. 27.03.2025 59:58

Send us Fan Mail Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast , host Dave Warburton is joined by Ian Storey and James Kendall for a dynamic conversation with Heather Staff , co-founder of Street Group. Heather shares her journey from chartered accountant to proptech leader, offering valuable insights into the future of estate agency. The discussion covers m...