The athenahealth podcast

Successful onboarding onto an EHR shapes everything that follows, from adoption to long-term performance. In this episode of the athenahealth podcast, we explore how thoughtful planning, workflow discovery, training, and change management help organizations prepare for a successful transition to athenaOne. We also discuss practical lessons for navigating implementation complexity, building interna...

As value-based care continues to evolve, independent practices face growing pressure to improve outcomes while navigating an increasingly complex healthcare environment. In the latest episode of the athenahealth podcast, we're joined by Sean Cavanaugh, Chief Policy Officer at Aledade, to discuss why accountable care is reaching an important inflection point, how technology can reduce administrativ...

How can practices increase throughput without sacrificing the patient experience? In our latest athenahealth podcast episode, we highlight two upcoming athenaOne enhancements that streamline scheduling, improve patient communication, and reduce staff workload. From waitlist scheduling to AI-assisted patient conversations, these tools will help patients connect with care more easily and help staff...

Modernization at Tribal health centers requires respect, partnership, and understanding of Tribal sovereignty. In the latest episode of the athenahealth podcast, we're joined by Tony Lucero, a Tribal health consultant and enrolled member of Isleta Pueblo to discuss how Tribal health centers are redefining what modernization means when driven by Tribal priorities, not external timelines, and how co...

We're joined by Dr. Nele Jessel, Chief Medical Officer, to go in-depth on the results from the 2026 Physician Sentiment Survey -- our annual survey of 1,000+ physicians nationwide across specialties, practice sizes, and locations -- and to look at how the features in the Spring 2026 Release address the hopes, concerns, and perspectives we're hearing from survey respondents and users of athenaOne....

As part of the Spring 2026 Release Walk-through webinar this week, we welcomed Nora Iluri, who leads the teams building and updating revenue cycle workflows in athenaOne. In the latest athenahealth podcast, we share our conversation with her about the ways we’re reducing your revenue cycle tasks and using AI to get you paid faster and more comprehensively. The Spring 2026 Release comes to athenaOn...

The latest episode of the athenahealth podcast looks at the vital work being done in rural communities, where healthcare providers must overcome unique geographic, economic, and infrastructure challenges to deliver comprehensive care – with the help of athenaOne solutions. Get tips for engaging patients with limited internet connectivity, using incentive programs and athenaOne tools to drive clini...

As of November, over one-third of eligible appointments on athenaOne saw patients using Enhanced Self Check-in – a significant jump even from the 23% we were seeing at the end of 2024. Enhanced Self Check-in supports practices with the ability to capture important patient information in advance of an encounter, including expanded automated check-in messaging, insurance card capture, collecting onl...

Healthcare stands at a crossroads. While AI breakthroughs and innovation dominate the headlines, complexity remains a persistent challenge for too many practices nationwide. Navigating this ever-evolving landscape can feel overwhelming, but at athenahealth, we view complexity not as a barrier, but as an invitation to lead. In the latest episode of the athenahealth podcast, we introduce you to the...

In an interview recorded at Thrive Summit in November, we explore how innovative clinicians are leveraging athenaOne and artificial intelligence tools to overcome geographic barriers while maintaining the personal connection that's so vital to effective patient care. Dr. Allen Gee is a neurologist practicing in Wyoming, where he's one of only eight full-time neurologists serving a state of over 50...

Since its launch in 2023, Appointment Schedule has gradually replaced the legacy scheduling workflow in athenaOne. Appointment Schedule offers more in-depth visibility to a provider or department’s schedule as well as open or booked slots, and it allows users to view the calendar and start booking without first selecting a patient. As of July, over 90% of athenaOne practices who scheduled an appoi...

If you were at Thrive in early November, you were in the room when we introduced the AI-native clinical encounter, a reimagined experience that anticipates clinicians’ needs, surfaces relevant insights at the moment of care, and drafts documentation, orders, and diagnoses based on the clinician-patient conversation.  Listen to a conversation with Dr. Vik Mali, a pediatrician from the suburbs of De...

The Fall 2025 Release talks place from November 12-14. If you missed the recent Fall 2025 Release Walk-through webinar, we're publishing a conversation with Chief Medical Officer Dr. Nele Jessel that we featured in that webinar, a conversation that focused on the various ways we're using AI to transform the clinician experience in athenaOne, both with new features in the Fall 2025 Release and in t...

Imagine a world where every step of patient care and the revenue cycle work together in a faster, smarter way, and where documentation is generated from what is said during the encounter, and is complete and compliant, with real-time, autonomously coded claims. Our ambition is to reduce your revenue cycle workload by at least 50% by 2027, while, at the same time, dramatically improving revenue cyc...

Three-quarters of patients in a recent survey expressed concern about protecting their personal health data – especially at a time when the use of behavioral health services is at an all-time high. In the latest athenahealth podcast, learn more about the evolving tools in athenaOne that you can use to protect patient privacy across a variety of use cases – including adolescent care and behavioral...

Hear directly from athenahealth leadership about Thrive, which brings together over 2,000 healthcare clinicians, payers, and partners in Nashville in November to ignite inspiration, expand knowledge, and spark meaningful connections. This year, Thrive is bigger and better with exciting hands-on training sessions and abundant networking opportunities designed to elevate your expertise and fuel last...

Practices can automatically publish lab and imaging results received via interface, fax, Marketplace Partner APIs, and point-of-care tests to the Patient Portal. When that feature is enabled at the practice or department level, results tied to orders publish to the Patient Portal immediately upon receipt, prior to provider review. It’s a great tool to keep patients engaged with their healthcare an...

The Summer 2025 Release takes place from July 23-25. If you missed the Summer 2025 Release Walk-through webinar, we're publishing a conversation with Chief Product Officer Paul Brient we featured in that webinar -- a conversation that focused specifically on the ways that we're bringing AI into athenaOne both in the Summer 2025 Release and in the not-too-distant future.

Curious about the real impact of AI in healthcare – and in athenaOne? In our latest episode of the athenahealth podcast, we’re joined by athenaClinicals vice president Chad Dodd and Chief Medical Officer Dr. Nele Jessel for a discussion of how AI-driven tools are streamlining workflows, cutting documentation time, and supporting care teams in new ways. Explore the journey from cautious optimism to...

In a recent survey, 60% of patients said they preferred to book appointments themselves online, rather than calling their doctor's office -- just the same way they prefer to book dinner reservations online, rather than calling restaurants. Enabling patient self-scheduling can drive patient satisfaction and retention, and it can reduce staff work, too. In the latest episode of the athenahealth podc...

May is Women’s Health Month! In the latest episode of the athenahealth podcast, we talk through significant evolutions in women’s health care in recent years, particularly the way patients are increasingly informed, engaged, and proactive in their care journey.  We also touch on the way athenaOne workflows have evolved, and will continue to evolve, to best support a woman’s entire health journey,...

Today we take a deep dive into click-saving tools available to clinicians in athenaOne – including order delegation, text macros, order sets, and saved findings. We find that users who are proficient with these tools tend to be more able to document patient visits as they go, rather than confronting a backlog outside of work hours. Today's episode is presented by Affineon: https://marketplace.athe...

The faster you can get claims out the door, the faster you get paid – and when you use Automatic Claim Creation, those claims get out the door with fewer errors, too. In this episode, we look at the tools you have available in athenaOne to get clean claims created faster – including the Automatic Claim Creation feature that allowed a surgery practice in Texas to eliminate the charge entry they onc...

We're joined for the latest episode of the athenahealth podcast by CEO Bob Segert, who shares his perspective on our focus on ambulatory care practices and how we're leveraging technology to cure complexity for overworked clinicians. Don't forget to mark your calendar for Thrive, coming to Nashville in November. Learn more: https://www.athenahealth.com/resources/events/thrive

As part of the Spring 2025 Release, we're introducing ChartSync, a new feature that enables clinicians to view data from external sources globally connected to athenaOne and, through automation or with a single click, easily add relevant information into the patient's chart -- translating external data into actionable insights for clinicians at the point of care. You'll see ChartSync in athenaOne...