Techcess: embracing technology and IT support for success in your business

Sheryl Newman Reveals How to Master Power BI for Your Business Do you want to see your Small and Medium Enterprises (SMEs) skyrocket in profitability? Sheryl Newman is here to show you how your business can benefit from tailored technology solutions and maximize its potential.  In this episode of Techcess , I talk to Sheryl about the incredible software, and how it can massively streamline your bu...

As technology enthusiasts, we’re always looking ahead to the next big thing... With Windows 11 still feeling like a shiny new toy, it’s surprising to hear reliable speculation about Windows 12 potentially arriving as soon as next year. It’s already on our minds, and we can’t help but wonder what it will look like, what improvements we’ll see, and what new features will be included. While we can’t...

Overcoming isolation for remote workers with technology Remote work has become a staple for many businesses, but it also presents unique challenges for employees and employers alike. One of the most significant issues faced by remote workers is the feeling of isolation and disconnection from their colleagues, which can lead to decreased motivation, productivity, and job satisfaction. In this episo...

As technology continues to evolve, so do the tactics of cyber criminals. With the rise of  artificial intelligence  (AI) tools, criminals are finding new ways to exploit this technology for their malicious purposes. AI chatbots, in particular, have gained popularity among cyber criminals due to their ability to generate text that is indistinguishable from human-written text. Listen to this latest...

How do you purchase your new IT hardware? In this episode of Techcess, I'll be talking you through the various pros and cons of purchasing your IT assets from your IT support company, versus sourcing the equipment yourself! In today's world, technology is the backbone of most businesses and without it, let's just say things wouldn't go very smoothly. If you listen to the episode I go in depth on a...

Let’s talk about your business data... It’s valuable and keeping it safe should be a top priority. If you don’t have much security in place, then it’s time to start implementing some basic measures right now. There are a variety of security solutions available that can help protect your business data. From preventing criminals from gaining access to recognizing attacks in progress, and minimizing...

We should start by admitting that this episode won't help you hire a hitman. Sorry.  In this episode of Techcess , Mark Riddell talks us through his experience attending the UK Cyber Week event, and his summary of the keynote talks. Among other things, we'll learn why you need to be careful if you're a high profile target that happens to attract the attention of a hot blonde on a dating app, and w...

Say goodbye to hackers with Microsoft's game-changing new feature! Microsoft is planning to enable Multi-Factor Authentication (MFA) directly in its Outlook app for many 365 business users. Listen to this latest Tech Update to find out more!   If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively...

How can you protect your business against ransomware attacks?  In this episode of Techcess , Mark Riddell explains what aspects of your business the ransomware boogeyman can attack, and how you can ensure you're ready to defend! He explains how there are five clear steps to keeping the ransomware hackers at bay, and ensuring your business doesn't become just another victim! Busting the ransomware...

Productivity tools should be... productive! Are you tired of hearing about all the amazing productivity tools out there, only to find that they end up making your life more complicated? You’re not alone. It turns out that bringing in new tech can actually backfire if it’s not properly integrated into your business. Maybe you’ve experienced this before. You get a shiny new tool, you’re excited to t...

Want an easy way to take the guess work out of your business operations? Introducing... Power BI!  In this episode of Techcess , Mark Riddell explains just what is Power BI and how can it help your business to grow. This is one of those episodes of Techcess that we love to publish. Episodes that we know can be something of a 'game changer' for smaller and medium sized businesses who aren't quite s...

Let’s talk about bots Not the friendly and helpful ones, such as ChatGPT, that we all love to interact with. We’re talking about the malicious ones – the bot malware that’s causing quite a stir in the cybersecurity world. Listen to this latest Tech Update to find out more!   If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, th...

Are you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work?   In this episode of Techcess , Mark Riddell talks us through the benefits of hiring in co-managed IT services support. If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a...

The amount of sensitive information stored on our phones is staggering Financial details, personal messages, banking apps, photos, and contact information are just a few examples of the data that can be accessed through the small glass screen. This is particularly concerning when employees use their phones for work, as they may have access to company systems, including email, contact lists, networ...

How secure is the email in your business?  In this episode of Techcess , Mark Riddell talks about how email is a critical communication tool for your business, but is also one of the most common attack vectors for cyber criminals! And he warns how relying on your Office 365 keeping you safe and protected is not enough! Your Email Service is Not Enough You may think that your email service such as...

The whole world is suddenly talking about Artificial Intelligence. From Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet. These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce...

Want to ensure your business information isn't in the hands of criminals on the dark web? Listen now!  In this episode of Techcess , Mark Riddell talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web. He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat ab...

Ever tried to buy tickets for a huge event and found the site's collapsed under the strain? The ticket site falls over – usually temporarily – because the server is overloaded with traffic it doesn’t have the capacity for. Criminal  Distributed Denial of Service  attacks – DDoS, for short – exploit the same principle. Listen to this latest Tech Update to find out more!   If you want to check out o...

How to ensure your business doesn't become a victim of its own success when it comes to IT.  In this episode of Techcess , Mark Riddell talks about the growing pains of a business and how to enable business growth without letting IT hold you back.   He discusses the problem of growing the business while still retaining the company's values and customer experience. Keeping the connection As the bus...

AI chatbots have taken the world by storm in recent months... We’ve been having fun asking  ChatGPT  questions, trying to find out how much of our jobs it can do, and even getting it to tell us jokes. But while lots of people have been having fun, cyber criminals have been powering ahead and finding ways to use AI for more sinister purposes. Listen to this latest Tech Update to find out more!   If...

Our positive reviews for managed IT services aren't just bragging material. We're turning them into cash for kids!  Mark  from  m3 Networks talks to Claire Anderson from Radio Tay to get the gossip on this joint fundraising partnership. Radio Tay's Cash for Kids The podcast episode features an interview with Claire Anderson from Radio Tay, who oversees the radio station's "Cash for Kids" project....

To protect your home from an intruder you make sure your doors and windows are all locked and secured. You might go further: build a fence around the perimeter, perhaps even get an angry-looking dog to stand guard. But there’s no point going to all that effort if someone’s already broken in and set up camp in the basement. Listen to this latest Tech Update to find out more!   If you want to check...

Your cyber security isn't very good. But don't panic! We can easily fix that.  Mark  from  m3 Networks explains why you as the decision maker have the power to overcome your ball sucking cyber security! Getting the right information for securing your business through cyber security As a business owner or the person responsible for IT in the business, it is your responsibility to ensure that the bu...

If you employ anyone aged between 16 and 19, you need to pay special attention to the cyber security training you’re giving your team. A new study has revealed that a host of worrying online behaviour has become almost normalised among many young people. And much of this activity is illegal. We’re not talking serious cyber crime such as ransomware attacks or stealing data. Listen to this latest Te...

You've onboarded with a new IT provider. What's next?  Mark  from  m3 Networks talks us through what the next 30, 60 and 90 days looks like! What happens for your business when the next stage starts? So we're picking up from the day that you are onboarded with your new IT company and what the 30, 60 and 90 days following should look like. Last week I talked about the onboarding process and how you...