Techcess: embracing technology and IT support for success in your business

You may think that cyber attacks only happen to large corporations. But unfortunately, that’s not the case. According to a recent report, almost two-thirds of small and medium-sized businesses (SMBs) suffered at least one cyber attack over the past year. That’s a staggering number, and it should serve as a wake-up call for businesses everywhere. Learn more about this on this week's new "Tech Updat...

Never let the boss break protocol! Your business might depend on it! In this episode of Techcess, I'm here to introduce our two-part series on email hijacking and its impact on businesses.  I'll be emphasizing the importance of storytelling to effectively convey the dangers of email hacking. Part one of the story follows a character named David who makes a very alarming discovery when a supplier c...

Have you heard the saying, “A picture is worth a thousand words”? It seems cyber criminals have too, and they’re using it to their advantage. In a new twist on phishing campaigns, cyber criminals are luring victims to click on images rather than downloading malicious files or clicking suspicious links. Let’s dive into the warning signs, so you can keep your business safe from these sneaky attacks....

Don't fall for cyber threats! get your teams properly trained! In the world of business, where human error is the biggest cybersecurity risk, business owners must take action to protect their company. Join me, Mark Riddell , as in this episode of Techcess as we uncover the shocking truth behind CEO Fraud and the devastating consequences of simple mistakes.  Will you and your business learn from th...

Don’t be mistaken, we love Microsoft Edge (and think you will too), but lately, something has come to our attention that we wanted to share.. It’s always a good idea to be aware of what your browser is doing behind the scenes. And there’s an Edge setting that you might be interested to learn about. It’s one that sends the images you view online to Microsoft. Learn more about this on this week's ne...

the Truth Behind SLAs: Why They Matter in Choosing Your IT Partner!   Are service level agreements (SLAs) just a bunch of meaningless jargon or a crucial factor in selecting the right IT provider for your business? In this episode of Techcess, I'm here to challenge common perceptions and reveal the untold truth about SLAs. Brace yourself for a lightbulb moment that will shatter your preconceived n...

Browsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk. With cyber criminals constantly targeting businesses using automated tools, it’s important to stay one step ahead with your online security. That’s why we’re excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone usin...

Stay Ahead of Cyber Threats: 15 Expert Cybersecurity DefenCe Tips for SMBs   Hi! I'm Mark Riddell and I'm here with the Techcess podcast's 100th episode. This week - a cyber security masterclass with expert tips. We're here to empower small and medium-sized business owners through an action-packed journey to defend their businesses against cyber threats, uncovering the surprising irony that preven...

Are you tired of wasting precious time in meetings, only to leave feeling confused and disorganised? Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings? Microsoft Teams has launched a new feature which could solve your problems and boost productivity.   Learn more about this on this week's new "Tech Update" bonus episode. If you want to check...

Break/fix Solutions versus Proactive Managed IT Services Hi, Mark Riddell , host of Techcess here! Are you tired of constantly dealing with IT issues in your business?  In this episode, I explore the difference between managed IT services and breakfix systems, revealing a shocking truth about the latter that will leave you questioning your current IT support approach. Listen in now to find out mor...

How many times a day do you respond to an email without really thinking about its contents? Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All mundane stuff. But no sooner than you’ve hit send, you’ve fallen victim to a Business Email Compromise (BEC) attack. Learn more about this on this week's new "Tech Update" bonus episode. If you want to check out our fu...

Don't fall for urgency, greed, or trust scams! Here's how to stay safe online In this episode of Techcess, we uncover the dark art of phishing and how attackers exploit human psychology to gain access to your sensitive information. But what happens when one of your senior staff members falls prey to their tactics? Find out now by pressing play on the episode! Common Types of Phishing Scams Phishin...

How many browser extensions do you use? Extensions can be really useful. They can make you more productive and save you time. But some won’t. Learn more on this week's new Tech Update. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https:...

Creating a Tech Roadmap: A Must-Have Guide for Businesses If you're feeling overwhelmed and frustrated with constantly changing technology, trying different solutions without success, and struggling to keep up with competitors, then you are not alone! Many business owners and entrepreneurs experience these painful emotions due to the lack of a proper technology roadmap. They may be investing in ne...

Have you ever felt frustrated by the flood of notifications from your multi-factor authentication (MFA) app? Well, cyber criminals have too. And they’re taking advantage of “MFA fatigue” to try to gain access to your sensitive business data. Learn more about how they're dealing with this (at your expense!) on this week's new Tech Update. If you want to check out our full episodes, covering everyth...

Master the Art of IT Trouble-shooting: Simple Solutions for Common Problems If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up. The Simple Trick - Turn it off and on again Sometimes, the easiest solution...

Microsoft has announced that the current version of Windows 10, released in 2022, will be its final release. If you’re currently using Windows 10, you might wonder what this means for your day-to-day operations. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, c...

Transform Your IT Strategy with a Virtual Chief Information Officer Do you want the benefits of high-level IT expertise for your small business without the cost of hiring a full-time CIO? Look no further! I'm sharing the solution to gaining access to top-notch IT knowledge without breaking the bank.  Learn how to tap into expert IT resources and improve your business's technology strategy without...

Microsoft has just announced an option for people to trial new features before their general release in Windows 11 This isn’t about fixes to security flaws – everyone gets those at the same time. This is an opportunity for businesses to jump the queue to receive new features and updates first. Sound exciting? Yes! Worth the risk? Not quite. If you want to check out our full episodes, covering ever...

Do you want a phone system that won't break the bank and is dependable? Time to switch to VoIP. After all... you have to! Do you feel like you're constantly throwing money at an outdated phone system that still drops calls? Do you struggle with poor sound quality and inefficient call routing? It's time to take action before the PSTN switch-off leaves you without a working phone line. In this episo...

Cloud computing has quickly become a popular option for businesses that want to streamline their operations, reduce costs, and become more flexible. But are you swayed by the idea that cloud services are automatically better for the environment?  Listen to this latest Tech Update to find out more about the benefits to your business of cloud computing!   If you want to check out our full episodes,...

Finding Strength & Support During Cancer Treatment: m3's Q2 2023 charity partner - Sutton Cancer Support Centre Many struggle to find emotional support as an adult affected by cancer. Some experience being told to just stay positive or think happy thoughts with no relief in sight.  It's time to acknowledge the pain and frustration of ineffective actions and explore real solutions. Join us as we de...

Airports, hotels, cafés... they offer public charging points. But should you use them? They’ve been in the news after the FBI recently tweeted advice to stop using them . Crooks have figured out how to hijack USB ports to install malware and monitoring software onto devices as they charge. Listen to this latest Tech Update to find out more about this latest threat to your online security!   If you...

The Hidden Dangers of Relying on MFA for Cybersecurity Are you a busy business owner feeling frustrated by the lack of results from relying solely on Multi-Factor Authentication for your online security? Do you feel like you're constantly playing catch-up with the latest cybersecurity threats? Join us in this episode as we tackle the importance of a multi-layered approach to online security, explo...

Have you noticed an increase in fake profiles on  LinkedIn  lately? It’s no surprise that the more popular a platform becomes, the more likely it is to attract the attention of cybercriminals. These fake accounts can be tricky to spot, and they’re used for all sorts of scams and tricks, from spamming people to downloading malware and stealing personal data.  Listen to this latest Tech Update to fi...