Chris McCabe

Seller Performance Solutions

Business EN ↓ 256 episodes

This is the definitive podcast that covers performance and policy teams from the perspective of a former Seller Performance team member, and former Amazon employee Chris McCabe. Leah McHugh nails down analysis of listing compliance violations and presents viable solutions to troubleshoot product takedowns. We created Seller Performance Solutions to help sellers better understand the inner workings of the team I worked on at Amazon, and to help 3rd party marketplace sellers cope with account and listing suspensions. We answer questions around things like, How does Seller Performance investigate...

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Author

Chris McCabe

Category

Business

Podcast website

rss.com

Latest episode

Nov 5, 2026

Where to listen?

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Episodes

Growth Optimization Using Low Hanging Fruit Strategies 12.05.2022

For brand optimization, go for the low hanging fruit first. In this episode we spoke with Ankita from SellerX about deciphering your pain points and dividing your growth opportunities into short, medium and long term strategies for scaling quickly and efficiently.

Taking an Agnostic Approach to Your Online Business 05.05.2022

Diversifying your revenue streams is paramount for your Amazon business. In this episode we talk with Justin Coats, a speaker at the recent Seller Velocity Conference, about the necessity of social media platforms and sending outside traffic to your Amazon listing.

Scale Your Brand Series: Creating More Brand Visibility 26.04.2022

With cost-per-clicks rising and the over-saturation of ads, it's getting expensive and difficult to become visible on Amazon. In part of the Scale Your Brand Series we spoke with Ritu Java, one of our Seller Velocity speakers, about utilizing DSP to add new customers to your customer base & creating visibility for your brand.

Scale Your Brand Series: Understanding Your Customer Journey 21.04.2022

How do you build your brand off of Amazon? In part of our Scale Your Brand series we talked with Doug Hollinger about why direct to consumer marketing should be an integral part of your brand strategy and how to implement it correctly.

Scale Your Brand Series: Are You in a Red or Blue Ocean? 19.04.2022

Is your brand swimming in a red or blue ocean? In part of the Scale your Brand series we talked with Krystel Abi Assi, one of our Seller Velocity speakers, about the perks of entering into the Middle Eastern marketplace and why differentiating your brand into less competitive waters might be the right move for you.

Scale Your Brand Series: Do You Know who Your Customers Are? 14.04.2022

How do you transform your brand audience into a community? Connection. In part of the Scale Your Brand series we spoke with Janelle Page on the significance of discovering exactly who your audience is instead of just throwing darts into the darkness, and how to build a connection that will take your brand to the next level.

Scale Your Brand Series: Bringing External Traffic to Amazon 12.04.2022

When it comes to growing your ecommerce business, Helium 10 are experts in the field. In part of our Scale Your Brand series we talk to Carrie Miller about expanding your business to different marketplaces & the importance of social media outreach.

Scale Your Brand Series: Are All Your Bases Covered? 07.04.2022

When it comes to insurance-- do you have all your bases covered? In this part of the Scale Your Brand Series we talk with our Seller Velocity sponsor, Well Insurance, about the importance of protecting your brand from liability nightmares that could put your Amazon business at risk and other policies that guarantee your cargo is protected from manufacturing to the warehouse.

Scale Your Brand Series: Optimizing Sales and Gaining New Customers 05.04.2022

Scaling Your Brand doesn't start with increasing your ad spend. You need to create a strong brand foundation, so you're not just throwing your money away on traffic that doesn't convert. As part of our Scale Your Brand series, we interviewed one of our Seller Velocity sponsors OMG Commerce discussing the best ways to optimize your sales & gain new customers.

Scale Your Brand Series: Amazon Review Strategies 30.03.2022

Our Seller Velocity Sponsor— EcomEngine, are experts when it comes to gaining Amazon reviews the right way. The importance of recent vs old reviews cannot be overstated-- recent reviews can make or break customer confidence in your product, being the deciding factor on whether or not they hit the buy button.

You Can't Just Change the Product Detail Page 17.02.2022

We know it's tempting to update an ASIN to a new version of a product, especially when third party services promote it as a "hack." In this episode Chris & Leah discuss why this seemingly short term "boost" is detrimental to your long term account health.

There's a Right Way to Escalate to Executive Seller Relations 10.02.2022

When it comes to escalating your appeal through the ranks of Amazon, persistence is key. In this episode Chris and Leah discuss the best ways to escalate to executive seller relations so you aren't waiting idly or spamming the queues in hopes of a resolution.

You're Responsible for Other People's Behavior 03.02.2022

We know maintaining documentation on your every move seems tedious, but for those in the Amazon selling & consulting sphere it is vital. In this episode Chris & Leah discuss why keeping detailed documentation of all internal and external connections to your account is a major component to your account health.

Who Owns Your Copyright? 13.01.2022

Unethical Amazon sellers have been targeting their competitors with bogus copyright infringment reports. In this episode Chris & Leah discuss what to do to protect yourself from these black hat attackers & why it's never a good idea to falisfy IP infringement.

Giving Amazon More Information when you Don't Have More Information 06.01.2022

Contacting account health can feel discouraging. Their reps can be elusive about details making it unclear why your account or ASIN was suspended in the first place. In this episode Chris & Leah discuss how to get the information you need & how to decipher which information you can trust so you can write a high quality appeal.

Investing in Your Business 30.12.2021

We know that as business owners you have a lot on your plate. Operating a successful business can be a juggling act but in certain situations the most efficient way to get a job done is by outsourcing to a professional. In this episode Chris and Leah discuss the importance of hiring qualified professionals to help you save time and money in the long term for your business.

End of Year Strategic Planning 23.12.2021

Most sellers have come to understand that monitoring metrics and keeping your account healthy is a mandatory starting point when it comes to selling on Amazon, but due to the chaotic holiday season it is not uncommon for things to fall through the cracks. In this episode Chris & Leah discuss strategic planning so you don't fall behind in the upcoming new year.

Related Accounts 16.12.2021

We've seen a ton of related account suspensions this year! Otherwise unproblematic accounts have been shut down over a slight relation to a suspended account. In this episode Chris & Leah discuss the different scenarios that could cause a related account suspension and how to appeal them correctly.

Back Hat Attacks in Q4 09.12.2021

Sabotage is running wild on Amazon, especially during Q4. In this episode we discuss different types of black hat attacks and how to prepare yourself for them before it's too late.

Brand Registry Issues 02.12.2021

If you’re a brand owner selling on Amazon then you know that protecting your brand can be a full-time job. In this Episode Chris McCabe & Leah McHugh discuss the complexity of brand registry and the challenges it can present if approached incorrectly.

Amazon Advertising with Destaney Wishon 25.11.2021

Advertising in the Amazon space is more important than ever as it is one of the most fundamental ways to drive white hat traffic to your page. In this podcast we talk with Destaney Wishon of BetterAMZ about the importance of advertising, what new advertising tools she's excited about and the best ways improve your ranking on Amazon.

Q4 Quick Wins with Norm Farrar 18.11.2021

We all know Q4 is a crazy time of year. It's difficult to decide where to hone in and devote your attention, money or time. In this Episode we speak with Norm Farrar of Private Label Legion about the advantageous power of influencers & other brand building techniques to put your best foot forward this Q4 season.

Amazon's New Appeal Forms 11.11.2021

Amazon has been "simplifying" the appeal process for some policy violations, in order to lighten the caseload for their investigators. Chris and Leah discuss this change, and what sellers need to know before you submit these new types of appeals.

Building Your Brand Off of Amazon with Drew Himel 04.11.2021

Marketing your brand off of Amazon, not only grows your brand, it can also grow your Amazon account. We talk to Drew Himel from Consult PCR about best practices for communicating with your customers and building your brand's base.

Simplifying International Freight with Rael Lowethal from Zee 27.10.2021

International logistics can be complicated at the best of times. Add global supply chain disruptions and an increased demand for ecommerce, and you're likely facing delayed shipments and extra demand to get your inventory where it needs to be. We spoke to Rael Lowethal from Zee about what sellers can do to streamline moving their products internationally.

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