Salon Owners Collective

I think I might explode… This is a common feeling among Salon Owners when a team member keeps crossing a line - they’ve dropped the ball, keep making mistakes, and no longer have a positive influence on the team. But, you don’t need to explode, you just need to build trust with your team so that they feel comfortable communicating with you…  Today’s episode is Does Your Team Actually Trust You? wi...

Gen Z doesn’t know how to communicate! Understanding Gen Z in the workplace is one of the things we, as Salon Owners, NEED to know in 2024. When we are aware of emerging challenges and trends, we have the opportunity to learn and take advantage of the changes happening in our industry! Adapt and adopt the change to get ahead or risk being left behind…    Today’s episode is Connection, Communi...

What do you expect from me as your leader? Trust me, this question is not as scary as it sounds… in fact, asking this question can help transform your team culture! When you ask these types of questions, you’re finding out how your team feels. You may learn what is or isn’t working and what they need from you. Because you can’t build a WINNING culture when you don’t actually know how your team fee...

Being uncomfortable is what makes successful Salon Owners… You get used to taking risks, trying new things, having those tough conversations with your team (and clients!) and before you know it, those uncomfortable situations begin to feel… comfortable! So comfortable that even when friends, family and clients are asking “Aren’t you freaking about opening a Salon in the middle of a pandemic”... yo...

We’re too busy, we all work different hours, I’m not sure what to talk about… These are common feelings Salon Owners have when it comes to meetings. But what if I told you there were 5 different types of meetings you should be incorporating this year? I know, 5 meetings sounds crazy! But you are not going to spend your life in meetings… if you plan them right. These 5 meetings will save you a lot...

Running a Salon is hard. You’re juggling all of these balls and you feel like you can’t catch a break because if you do,  all of the balls will hit the ground! And although there are times when we can add another ball without any problem, sometimes we just need to stop, pick the balls up and start again.  And that’s ok! It can be scary going from lots of growth with a full appointment book to seei...

Our team is leaving to go solo, profits are dropping, and we’ve hit the limit with pricing. We heard this a lot in 2023.  But remember, opportunity always comes out of crisis - and we’ve been through a lot as an industry (and the world) over the past few years.  2024 is a new chapter and a new opportunity for us to grow our Salon and make a killing in the industry.  You can have an incredible team...

We want to feel confident as the leader, and know how and when to have those hard conversations whilst also being able to have fun with your team.   But nobody tells you how to do it all, how to be the ‘fun’ boss whilst also being the boss that gets stuff done so wages can be paid and clients are happy - for a lot of Salon Owners, it’s something we just have to learn on the job… But, it doesn’t ha...

Before we jump into 2024 and map out our goals and dreams, let's take a moment to stop and reflect on what an incredible year 2023 has been!  So it’s only fitting that we reflect on some of the conversations we’ve had over the last year on the Salon Owners Collective Podcast. We’ve done nearly 50 episodes, welcomed over 20 new guests onto the podcast and we’ve delved into some great topics this ye...

Technology can be scary for us to wrap our heads around - it’s always changing, there are a million updates, and it’s just not worth the stress!  But what if I told you that technology, more specifically AI, can actually save us a heck of a lot of time…  As Salon Owners, we often think we’re ‘not a computer guy’ we just want to help people look and feel their best and we do that with our hands (an...

We’re in a recession! Clients aren’t coming in and the team isn't meeting their targets - we’ve heard this conversation a lot from Salon owners around the world. But, what if I told you 4 revenue-building tactics for 2024 that can help your Salon beat the recession slump… starting with a winning culture. The client wins when she gets what she wants, what she needs, and gets things she didn’t even...

Everyone’s talking about Employee Experience - but what does it actually mean? Not too long ago, employee experience was a little-known concept - but post-pandemic, it has blown up as companies are discovering the untapped value and potential of exceptional employee experience design. Basically, employee experience refers to the experience that your team members have working for you - what they li...

Did you know that people spend on average 30% more during the Christmas season? The psychology around Christmas spending is interesting, but the important thing to know is that people want to spend - they spend on their loved ones and they spend on themselves.  So how do we make sure they spend in our Salons? How do we make sure we can have our piece of the pie - and eat it too?  Today on the podc...

I've got a story for you - a tale of triumph, camaraderie, and unexpected business lessons straight from the heart of a football tournament. Picture a field filled with passionate kids, dedicated parents, and an atmosphere buzzing with anticipation. But this time, something was different. In the midst of cheers and laughter, my son's team faced an unexpected loss, challenging everything we thought...

Why is it that every year without fail, every single client that you’ve ever looked after wants to book in with you in the 3 weeks before Christmas?  With less than 7 weeks until Christmas, you might be starting to feel a little anxious about the madness that awaits, the late nights, skipped lunch breaks, and the pressure to squeeze in just one more client.  You know you should be optimi...

Do you remember how you felt when you decided to throw caution to the wind, take a leap of faith and open your own Salon? Well, I do - It was exhilarating - I was excited, determined, impassioned - I had a vision and I knew exactly what I wanted to do.  And then in what felt like the blink of an eye I was in the thick of it. Juggling all the “business things” like marketing, recruitment and p...

A business owners - and leaders of a tribe its so important to be able to recognise the signs of a broken or deteriorating team culture in your Salon.  Culture, whether intentionally designed or allowed to manifest organically plays a vital role in the success of your business.  And there are some telling signs that are often missed by Salon Owners, of a culture that needs attention.&nbs...

What does culture look like in your Salon? If a client walked into your Salon today - what would they notice about your team?  And you as their leader?  Because trust me - they are noticing.  They’re noticing the attitudes, behaviours and habits exhibited by your team - and it’s painting a picture of your culture.  Why is this important? - because the culture in your salon...

One thing I’ve noticed working with Salon Owners is that a lot of them will tell me that they don’t have a mission or vision for their business.  But it’s not that they don’t have a mission and a vision - of course they do. Because if you have a business then of course you have a why.   And your why is essentially your mission and vision!  Why you’re here, doing this thing.&nbs...

Here's a question for you - exactly how much are you investing in your Salon Marketing? - and how much return on investment are you getting? I’m talking about the money you invest into marketing your Salon, versus the return you get from NEW CLIENTS booking into the Salon. I can feel the shoulder struggling and the eyes darting around the room from here. Let me guess, you’ve got no idea because li...

Do you ever feel overstimulated by content on the internet?  Like, there's so much content - there’s just no way you can possibly take it all in.  It makes you think right, how is my content supposed to reach my audience in and amongst all this chaos?  With so many messages from different brands and corporations bidding for their attention - how do I make my message stand out? The t...

Do you feel like recruiting great staff, god - even any staff - in the hair and beauty industry is just getting harder and harder? Do you reminisce on the good old days when you could just tape a sign to the window saying “We’re hiring” and wait for your dream team member to walk through the door? But now, the tides have changed - and it’s not enough just to be hiring - you’ve got to be actively r...

What does it really mean to be a Salon CEO? This is a question that I personally spent the best part of 20 years working my way through when I owned my own Salon.  And ultimately I landed on this: being a Salon CEO means taking control of both your business so that it facilitates your life and the life you’re working towards. Because as you’ve heard me say time and again we work to live we DO...

As a business owner do you ever have bad days, but feel like you can’t let anyone know - you’ve just got to soldier through because you’re not just a busisness owner, are you? You’re a boss, a mother, a partner - people are counting on you to have your shit together. Often in the business world, we celebrate positivity, success and productivity so much that its easy to feel like other people don’t...

The next thing to go wrong, is going to send me over the edge. Do you feel like this sometimes? Well, you’re not alone - I’ve been there - and actually, every Salon owner I know has been there too. Because we’re not just Salon Owners, businesswomen, and ceative entrepreneurs - are we? We’re mothers, daughters, wives, friends - taxis, nurses, cleaning ladies, therapists - the list doesn’t end.&nbsp...