Salon Goals

https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares several ways that she's taking care of herself (and by extension her Family and her Team) this December. Lauren asks the question: Are You Planning to Thrive, or Just Survive? "We (as Business Owners) need to take care of ourselves and enjoy this time of year, too" ~ Lauren Lappin. A focus on health at this time of year i...

Grow Your Beauty Biz: https://laurenlappin.com.au/private-coaching In this week's episode Lauren answers a wide-ranging list of Listener Questions from a recent Instagram Poll. (If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here https://www.instagram.com/laurenlappin_ ) How do you manage...

Want More Info on the Salon Boss Mastermind? DM 'MASTERMIND' to Lauren on Instagram https://www.instagram.com/laurenlappin_ In this week's episode Lauren asks a very big question: "If I was to look at your calendar right now, what would it tell me about your business and life in 12 months?" The things that you are dedicating your time to right now, will dictate how your future is going to look. (0...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses a key factor in attracting and keeping Better Clients , and that's to Start by Being a Better Client Yourself. "What you put out there, is what you get back"~ Lauren Lappin. • No-shows in business. (05:00). • Last-minute cancellations in business. (06:30). • Being asked for a cheaper prices and/or discounts. (08:00). •...

Want More Info on the Salon Boss Mastermind? DM 'MASTERMIND' to Lauren on Instagram https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses how to increase your Salon Service Prices on a regular basis, and why you shouldn't ever feel uncomfortable and/or greedy when doing so. "Price rises are necessary to combat rising costs, sustaining your continued business growth, and t...

Want More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 5 Different Types of Social Media Content that might be working against your goals of getting booked and busy in your Salon. "Get specific about the type of Client you want to attract to your Salon, and craft your Social Media Content to appeal to...

Want More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares three key lessons she learnt while scaling her Beauty Business from 20K months to 80K months. You need to let go of control and trust Your Team (01:00). Time spent working on Clients in your Salon, isn't as value as time spent working on Your Busines...

Want More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares a Big Life Update, covering all things Business, Coaching and Entrepreneurship. Lauren's goal in this episode is to show that business can be everything from stressful and demanding, to exciting and new (and everything in-between), all at the same ti...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses how she approaches the busiest time of the year in her Salon (being November and December). She shares some super valuable tips for thriving during this period, keeping your Team motivated, and your Clients happy. Don't Overbook Yourself (01:00). Stick to your Set Working Hours! Start Organising for Your Busy Period (0...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 7 Ways to Get Stuff Done in your business, even when you don't feel like being productive. 7 Ways to Fight Back Against Procrastination in Your Salon Business: Remove Physical Clutter (06:20). Remove Digital Clutter (08:00). The 5 Minute Rule (12:15). The 2 Minute Rule (14:05). Get the Hardest Task Off Your To-do List...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the Do’s and Don'ts of Open-Air Salon Communication. The way both your Team and your Clients communicate in an Open-Air Salon can leave a lasting impression on everyone in the Salon at the time - positive when you get it right, and negative when you don't. Communication Rules for Team Members. • Lauren shares a story o...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares several reasons why you need to "Hire Slow, Fire Fast" in your Beauty Business. Managing staff is never easy, and it's never set-and-forget, but letting someone go can be even harder. It takes awareness, nuance, and compassion (for everyone involved in the process). "Good hiring decisions never come from a place of desper...

Grow Your Beauty Biz: https://laurenlappin.com.au/private-coaching In this week's episode Lauren answers 6 different and wide-ranging Listener Questions from a recent Instagram Poll. (If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here https://www.instagram.com/laurenlappin_ ) How do you d...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 9 Reasons That Your Clients Aren't Coming Back to You. Improve any or all of these factors and you will definitely see an improvement in your Client Retention Rate and your Positive Referral Rate. Lack of Comfort During Appointments. Poor Presentation and/or Cleanliness of the Salon Space (04:45). Bad Smells in the Salon...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the 3 Signs You Should Be Raising Your Prices. Your costs have increased. (01:20) Keep an eye on Competitor Pricing, but don't base your pricing on theirs. (07:15) You've Got Too Many Clients. (If the demand is greater than the supply, raise your prices!) (11:40) Rate and Review the Show in Apple: https://podcasts.appl...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses 13 Things That Will Help You Achieve Your Business Goals Faster. Thinking Abundantly. (02:15) Ask for Help. (05:55) You Need to Spend Less Time on the Tools. (07:00) Take Responsibility for Your Business. (10:10) Get Uncomfortable! (12:00) Solve Problems for Your Ideal Clients. (14:00) Price Your Service for Profit. (1...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 5 Lash Industry "Icks" that she really doesn't like to seeing, and sadly she sees them all far too often. Complaining about your Clients on Social Media. (01:15) This extends to Reels making fun of Clients, and posting harsh policies and pricing updates on your Socials. Charging an After-hours Surcharge. (09:00) Using any...

In this week's episode Lauren discusses what to do when your hire a Team, but your Clients just want you. It took Lauren 3 whole years (in 1/2 day cuts) to reduce her client load down and to fully transition her Clients over to Team Members that those Clients were happy to stay with. You need to make yourself less available. (03:15) Stop marketing yourself. (07:20) Stop people pleasing. (09:00) Yo...

In this week's episode Lauren shares an amazing conversation she had recently with Tylar from Unreal Artistry in Beaconsfield, Australia. Tylar got started in the Beauty Industry at the age of 15, and worked both in Australia and in Canada (in all different types of beauty businesses) before returning to Melbourne to establish her own Salon Business. Tylar is now known throughout the Industry for...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren answers questions from a recent Instagram Q&A Poll. There's a mix of personal and business related questions, so for all additional resources and any links mentioned see below: Do you ever feel burned out, or like you just can't be bothered? Salon Music and Client Refreshments. (07:10) How to gain new Clients after moving to...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares 10 Things She Has Learned in 10 Years of Business. Being the "Best" will only keep you stuck working on Clients (04:30). You need to invest in You (09:15). Everyone is Replaceable (13:00). Work out what your time is worth (per hour), and then outsource any task that costs you less than 50% of your hourly rate and pay some...

https://www.instagram.com/laurenlappin_ In this week's episode we are Celebrating 100 Episodes of The Lash Business Lounge. In this very special episode, Lauren is joined by her Podcast Producer, Josh, who has a selection of burning questions for the Lauren and the show. • How has Marketing in the Beauty Industry changed since early 2022? (02:00) • What lessons did Lauren learn by diving into maki...

In this week's episode Lauren discusses a super important topic for both the smooth running of your Business and the financial viability of your Business, Stock Control. "You really don't want to run out of stock, as your Clients will see it as a lack of professionalism" . "When you do your ordering only when supplies are low, you're setting yourself up for embarrassing situations and even Client...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren shares her Top 5 Reasons for Firing a Client. The Client has unrealistic expectations. (02:00) Regular payment issues and/or payment disputes. (05:50) Chronic lateness and/or No-shows. (09:30) Disrespectful or abusive behaviour towards Yourself, or your Team, or other Clients. (11:00) Lack of compatibility. (14:30) Rate and Revi...

https://www.instagram.com/laurenlappin_ In this week's episode Lauren discusses the Things She Didn't Do to Grow Her Clientele. Lauren didn't run lots of crazy discounts, or sales, or promotions. (01:40) Lauren didn't just create and post Content when she felt like it, she committed. (05:00) Lauren didn't view other People (and Businesses) as competition. (06:40) Lauren didn't copy what other Salo...