Revenue Hub

This podcast is the audio taken from a recent video interview with Michael McCartan, founder of mccartan.tech and Michael Sandeen, Senior Revenue Manager at Pace https://www.paceup.com/ Here is the link to the video: https://youtu.be/m_vcVchwFZs In this interview we continue our discussion about the evolution of the revenue manager role, looking at how an RMS can liberate the revenue professional,...

In today’s video we are joined by Thibault Catala of Catala Consulting https://catalaconsulting.co.uk/ Our discussion is around the current topic on most revenue managers mind: Don’t drop your rates We discuss why this seems fine in principle, explore how the message could be misunderstood and explain it is more nuanced than just a simple do or don’t binary choice. 0.00     Intro 1.25     Thibault...

In this episode we are joined again by Veit and Till from berner+becker https://www.bernerbecker.com/   This is part 2 of a 2 part series where we look at what happens when a traveller visits your website, what are the biggest mistakes hotels make and what are some tips to improve the chance of securing the direct booking?   We look at simple ideas, back to basics and easily actionable changes whi...

In this episode we are joined again by Veit and Till from berner+becker https://www.bernerbecker.com/ This is part 1 of a 2 part series where we explore is it a challenge to drive and convert more direct business, what are some basic errors made and ultimately, is it worth it? We look at some simple ideas, back to basics and easily actionable changes which are often forgotten or overlooked in the...

In today's conversation we are joined by Adrienne Hanna, Founder of Right Revenue Our discussion covers a number of areas with the intention of trying to establish has the role of the Revenue Manager really evolved and how technology has, or could, impact on this evolution. Areas we touch on and question we pose are: • How technology has impacted the evolution and whether it is a threat or an enab...

In today's video we are joined by Michael Bennett, Chief Marketing Officer at Cendyn   ( https://www.cendyn.com/ ) Michael talks broadly about what marketing and communication approaches he is seeing in different hotel groups and regions as they face the challenge of opening. We then talk a little more specifically about the importance of a CRM in these times to ensure your messaging is really tar...

In today's podcast we are joined by Alan O'Riordan, co-founder of apaleo https://apaleo.com/ You can also watch the video on our YouTube Channel here: https://youtu.be/jq3IaUN22VM We talk with Alan about areas he has covered in a recently written white paper   https://info.apaleo.com/en/beyond-covid-19-whitepaper Alan discusses the following areas and subjects: Why traditional legacy technology sy...

Today we are talking with Pablo Delgardo of mirai and the topic under discussion is hotel distribution. Pablo explains why he feels there will be 'No New Normal' for hotel distribution and how it is the perfect time for hotels to re-evaluate their distribution strategy and their direct booking approach. Below is a broad guide to the different areas covered during the conversation and the relevant...

We wanted to use this article to highlight current intiatives from 5 of our Expert Partners . These are offers they are providing to help support the Hotel sector during this crisis. We have listed the Expert Partners in alphabetical order along with the details of their offering and any relevant links to engage further: Get Into MoRe Oaky Pace Right Revenue Russell Partnership Technology --------...

In this podcast we are joined by Dan Skodol, Vice President of Data Science and Analytics at Cendyn ( https://www.cendyn.com/ ) Dan came to Cendyn following the acquisition of The Rainmaker Group in 2019. With over ten years of Revenue Management experience in gaming, hotels, multifamily real estate, and airlines, he is responsible for researching and designing enhancements and innovations within...

In this episode we talk with Niki Van den Broeck and Peter Bauer from Get Into More. We discuss how the hotel meeting sector might change post Covid-19 and we also hear about Get Into More's new initiative to support hotels. It is called the Meeting Survival Pack

We are talking with Stephanie Smith of Cogwheel Marketing as she takes us through her 8 point digital checklist for Hotels where they need to temporarily close or suspend operations at the hotel, that lists the sites you can/should update with proper messaging. 

 In this podcast we talk with Veit Meier and Till Benthien, from berner+becker , about how hotels can work through the crisis and prepare for the future - which will eventually come. There is a far ranging discussion touching on the following areas: Is there business still available now and which revenue streams could be considered? What, as RM professionals, should we be doing now to add value to...

This is a slightly different podcast to normal as it will focus on two initiatives apaleo and GiftUp have devised rather than one of our typical thought leadership pods. 

In this episode we are joined by guests from Staah and Okay to talk about HyperPersonalisation, how the data from your booking engine is critical and outline the importance of different message timing for business travellers compared to leisure travellers

On this podcast we are joined by Nicki Graham, Senior Director Global Marketing Nicki talks about Cendyn, how it started, their ethos/culture as a company and the value of collaboration with technology partners, their hotel partners and the international Cendyn team

In this podcast we discuss the current Distribution landscape and how through the use of AI and predictive intelligence, inventory allocation can be optimised amongst intermediated distributors to reduce commissions and cancellations thereby driving more profitable revenue, consistently.

In this podcast we talk with Pontus Berner from berner+becker, Niki van den Broeck from Get Into MoRe and Henrik Karlsson from Benchmarking Alliance about MICE Revenue Management, what are the challenges and why should it be a much higher profile for hotels with meeting and event space.

In this episode we are joined by Veit & Till from berner+becker. There is a far ranging discussion around Distribution Strategy, touching on the following: The importance of a channel manager and rate shopper How easy it is to fall into the trap of just relying on the major OTAs Why direct bookings are important, but your website and booking engine is more important Where does Google fit in to...

This is an interview with Erik Tengen, Co-Founder of Oaky Erik talks about Oaky, how and why it started, their ethos and culture as a company, the value to hotels of upselling and how the landscape is changing.

Having made the decision to invest in a new PMS, in this episode we look at that you should consider as you approached it's implementation. Areas we touch on include: Shell building Configuration 3rd party interfaces Training Data Extraction and migration

In this podcast we talk with Pontus Berner and Veit Meier, from berner+becker, about the topic of Revenue Management Culture, what is it and what steps could be taken to start implementing it.

In this episode we look at where hotels should be looking to find productivity and efficiency gains having decided to invest in a new PMS. We discuss the following areas: Simplicity Speed Training and On-boarding Reporting Automation of tasks Notifications User Interface Data impact on hotel processes

This is an interview with Jens Munch, Founder & CEO of Pace. Jens talks about Pace, how and why it started, as well as their approach to, and philosophy around, revenue management.

This is an interview with the Managing Director of Hotelperformance, Emanuele Nardin. Emanuele talks about Hotelperformance, how and when it started, the value they bring to their clients and their ethos and culture as a company