Revenue Hub
Revenue Hub
We aim to discuss topics relevant to professionals within the Hotel, Travel & Leisure sectors. Whether you are in a Revenue Management function, Reservations, Front Office Operations, Digital Marketing or Sales, we hope the topics discussed will be of interest and either answer some questions or prompt some more.
Where to listen?
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Episodes
berner+becker "Who Are We" - In conversation with Pontus Berner 25.11.2020 16:40
We are delighted to continue our Expert Partner relationship with berner+becker https://www.bernerbecker.com/ In this “Who Are We” discussion we are joined by: Pontus Berner - Co-Founder and Managing Partner Pontus talks about the revenue management philosophy of berner+becker, their typical hotel client profile and what does he see in the future for revenue management as we come out of this cris...
Navigating Uncertainty: Meetings & Event Sales and Revenue Management 24.11.2020 31:57
Today we are joined by: 🔹 Niki Van den Broeck – Manager of Business Development at Get Into MoRe ( https://www.getintomore.com/ ) Today we discuss elements of a whitepaper Get Into More have put together called: Navigating Uncertainty, which looks at Meetings and Event Sales and Revenue Management During the discussion we touch on: 🔸What are the Certain Factors we do know and what are the uncert...
Why So Little Testing of Revenue Management Strategies in Hotels? 12.11.2020 1:17:11
Today we are joined by 3 Guests: David Lopez – Chief Science Officer at Pace Maxime Cohen – Associate Professor at McGill University Nancy Pyron – Analytics, Strategic, and Organizational Consultant at NMP Consulting Today we discuss elements of a whitepaper our 3 guests have recently authored looking at Statistical Field Experimentation (or lack thereof) for testing revenue management strat...
How Revenue Managers Can Become Indispensible 09.11.2020 29:19
Today we are joined by Dori Stein - CEO of Fornova, one of our Expert Partners: https://www.fornova.com/ Dori puts forward his views on why it's even more important in the current climate that Revenue Managers must make themselves indispensable. He gives practical examples how to do this, touching on: 🔹 Driving direct revenues and demand generation. 🔹 Google Pay Per Stay and 3 key areas where th...
Are Branded Hotels Wasting Money on Metasearch Right Now? 16.10.2020 33:21
Today we are joined by Stephanie Smith from one of our Expert Partners: Cogwheel Marketing Stephanie puts forward her reasoning as to why she feels investing in metasearch is not the best use of resources for branded hotels at this current time. Stephanie outlines why, in this current climate and changing guest profile, she feels metasearch is just a channel shift and is not producing incremental...
Hotel Meeting & Events: Changing World, Creative Ideas and still Ancillary Revenue .... Really? 09.10.2020 37:14
Today we are joined by two guests from one of our Expert Partners: Get Into More https://www.getintomore.com Niki van den Broeck and Peter Brauer join us to discuss what has changed over the last 6 months within the hotel meeting, groups and events space. We look back on some points made in a previous podcast as to how the meeting space might change: Meetings Survival Pack and How Hotel Meetings...
Revenue Manager Crisis Checklist: Daily, Weekly and Monthly Tasks 02.10.2020 32:18
Today we are joined by two of our regular contributors, Veit Meier and Till Benthien of berner+becker https://www.bernerbecker.com/ We discuss a checklist Veit and Till have put together recommending Daily, Weekly and Monthly tasks Revenue Management professionals should be undertaking during this crisis situation. Hope you enjoy the discussion. Here are the chapters: 0:38 Guest Welcome 1:31 D...
Lybra - Expert Partner "Who Are We" Interview 25.09.2020 23:07
We are delighted to welcome Lybra as an Expert Partner of Revenue Hub In this “Who Are We” interview we are joined by: Fulvio Giannetti – CEO of Lybra Fulvio talks us through his background, who Lybra are, their core service offering and what does he sees as some of the challenges moving forward. Hope you enjoy the conversation. Here is the chapter timeline: 1:27 Who Is Fulvio Giannetti 3:38 Who A...
Fornova - Expert Partner "Who Are We" Interview 22.09.2020 19:55
We are delighted to welcome Fornova as an Expert Partner of Revenue Hub In this “Who Are We” video we are joined by Dori Stein - CEO of Fornova Dori talks us through his background, who Fornova are, what core services they offer and what does he sees as some of the challenges facing the industry going forward. Hope you enjoy the video. Here are the chapters: 1:04 Guests Background Introduction 1:5...
Topline RevPros - Expert Partner "Who Are We" Interview 17.09.2020 16:25
We are delighted to welcome Topline RevPros as an Expert Partner of Revenue Hub https://toplinerevpros.com/ In this “Who Are We” video we are joined by: Cameron Peterson, Co-founder and Director of Sales & Marketing and Connor Vanderholm, Co-Founder and Director of Revenue Management Cameron and Connor talks us through their backgrounds, who Topline RevPros came about, what servcies they are o...
Does Current Education & Training Support Revenue Manager Evolution 28.08.2020 55:54
In today's podcast we are joined by: Peter Russell, Operations Director at Russell Partnership Technology https://www.russellpartnership.com/ Janel Clark, Founder of Next Gen Revenue Professor Dr Detlev Remy of the Singapore Institute of Technology. https://www.singaporetech.edu.sg/directory/faculty/detlev-remy In this video we look at Revenue Management from the viewpoint of Education, Training a...
Don’t Forget Maslow When Considering Asian Traveller Buying Motives 19.08.2020 52:04
In today’s podcast we are joined by Jagdish Sandhu , CEO of Frozen Lime Asia During our discussion we look at the impact of the Covid crisis on the SE Asia Hotel market and we consider how Maslow’s Hierarchy of Needs can point us in the right direction of what is important in these difficult times when considering Asian traveller buying motives. Finally, we look at the travel drivers for the Asian...
What Does a Strategic Revenue Role Look Like 22.07.2020 50:47
Today we are joined by two regular guests, Veit Meier and Till Benthien, from berner+becker ( https://www.bernerbecker.com/ ) In this discussion we start to look at what does ‘Strategic Revenue Management’ actually mean? We explore what a strategic revenue professional role might look like and what additional information, or data, would be needed to help deliver in this role. We also dig into ho...
Now is the Time for Hotels to Bring Revenue and Marketing Together 14.07.2020 55:00
Today we are joined by 2 Guests Silvia Cantarella Founder of Revenue Acrobats https://www.revenueacrobats.com/ and Alessandro (Ale) Crotti Founder of Direct Your Bookings https://www.directyourbookings.com/ In this video we discuss how the crisis has shown once and for all that Revenue and Marketing (as well as Sales) must work more closely together. We explore why silos should be broken down, the...
How Will The RMS Evolve to Move Revenue Management Forward 09.07.2020 1:04:59
Today we are joined by 3 Guests Michael McCartan - founder of mccartan tech consulting Neville Isaac - Chief Customer Officer at BeOnPrice https://beonprice.com/en_US/ Marko Lukicic - Co-Founder and Director at Acquaint https://acquaint.hr/ This discussion continues our series looking at the evolving role of the revenue manager Today we explore how the RMS is evolving and what additional data se...
Google Hotel Products Evolve! Who Will be Winners and Losers? 06.07.2020 48:06
Today we are joined by Pablo Delgado, CEO of mirai https://www.mirai.com/home/ In our last conversation with Pablo we discussed how the hotel distribution landscape could change going forward. Today we talk specifically about Google and the role it plays. We look at how Google has evolved a number of its products and how they can be of real value to hotels in a risk free way We explore the possibl...
Want Your Revenue Manager to be Strategic .... Do You Have an RMS? 24.06.2020 51:27
This podcast is the audio taken from a recent video interview with Michael McCartan, founder of mccartan.tech and Michael Sandeen, Senior Revenue Manager at Pace https://www.paceup.com/ Here is the link to the video: https://youtu.be/m_vcVchwFZs In this interview we continue our discussion about the evolution of the revenue manager role, looking at how an RMS can liberate the revenue professional,...
Don't Drop Your Rates! ..... Is It Really That Simple? 10.06.2020 33:29
In today’s video we are joined by Thibault Catala of Catala Consulting https://catalaconsulting.co.uk/ Our discussion is around the current topic on most revenue managers mind: Don’t drop your rates We discuss why this seems fine in principle, explore how the message could be misunderstood and explain it is more nuanced than just a simple do or don’t binary choice. 0.00 Intro 1.25 Thibault...
Part 2 of Simple Steps to Improve Direct Bookings 09.06.2020 29:02
In this episode we are joined again by Veit and Till from berner+becker https://www.bernerbecker.com/ This is part 2 of a 2 part series where we look at what happens when a traveller visits your website, what are the biggest mistakes hotels make and what are some tips to improve the chance of securing the direct booking? We look at simple ideas, back to basics and easily actionable changes whi...
Simple Ideas and Steps to Improve your Direct Booking (Part 1) 05.06.2020 35:55
In this episode we are joined again by Veit and Till from berner+becker https://www.bernerbecker.com/ This is part 1 of a 2 part series where we explore is it a challenge to drive and convert more direct business, what are some basic errors made and ultimately, is it worth it? We look at some simple ideas, back to basics and easily actionable changes which are often forgotten or overlooked in the...
Has the Revenue Manager role really evolved? 03.06.2020 38:24
In today's conversation we are joined by Adrienne Hanna, Founder of Right Revenue Our discussion covers a number of areas with the intention of trying to establish has the role of the Revenue Manager really evolved and how technology has, or could, impact on this evolution. Areas we touch on and question we pose are: • How technology has impacted the evolution and whether it is a threat or an enab...
Hotel Messaging as we Start to Re-Open and Move Towards a Cookie Free World in 2023 20.05.2020 37:06
In today's video we are joined by Michael Bennett, Chief Marketing Officer at Cendyn ( https://www.cendyn.com/ ) Michael talks broadly about what marketing and communication approaches he is seeing in different hotel groups and regions as they face the challenge of opening. We then talk a little more specifically about the importance of a CRM in these times to ensure your messaging is really tar...
How Hotel Technology can Help Drive Recovery 13.05.2020 39:21
In today's podcast we are joined by Alan O'Riordan, co-founder of apaleo https://apaleo.com/ You can also watch the video on our YouTube Channel here: https://youtu.be/jq3IaUN22VM We talk with Alan about areas he has covered in a recently written white paper https://info.apaleo.com/en/beyond-covid-19-whitepaper Alan discusses the following areas and subjects: Why traditional legacy technology sy...
No New Normal for Hotel Distribution (with Pablo Delgardo of mirai) 11.05.2020 36:00
Today we are talking with Pablo Delgardo of mirai and the topic under discussion is hotel distribution. Pablo explains why he feels there will be 'No New Normal' for hotel distribution and how it is the perfect time for hotels to re-evaluate their distribution strategy and their direct booking approach. Below is a broad guide to the different areas covered during the conversation and the relevant...
5 Expert Partner Initiatives to Support Hotel Sector 08.05.2020 7:36
We wanted to use this article to highlight current intiatives from 5 of our Expert Partners . These are offers they are providing to help support the Hotel sector during this crisis. We have listed the Expert Partners in alphabetical order along with the details of their offering and any relevant links to engage further: Get Into MoRe Oaky Pace Right Revenue Russell Partnership Technology --------...
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