Revenue Hub
Revenue Hub
We aim to discuss topics relevant to professionals within the Hotel, Travel & Leisure sectors. Whether you are in a Revenue Management function, Reservations, Front Office Operations, Digital Marketing or Sales, we hope the topics discussed will be of interest and either answer some questions or prompt some more.
Where to listen?
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Episodes
Hotel Group Business: Where the RM and DoS Butt Heads Unnecessarily 20.09.2021 20:01
Welcome to another Expert Insights discussion. Today we are joined by: 🔹 Connor Vanderholm Co-Founder and CEO at Topline , one of our Expert Partners In this discussion we look at one simple area where a property DoS and a Revenue Manager can butt heads where it really isn’t necessary. Connor outlines a few factors that can create some of this tension and also a simple approach to resolving the p...
Why Hotel Marketing Needs to Move Beyond ROI and ROAS 30.07.2021 43:15
Welcome to another Expert Insights discussion. Today we are joined by one of our regular guests: 🔹 Stephanie Smith – Founder & Digital Matriarch at Cogwheel Marketing , one of our Expert Partners In this discussion we pick up on a topic Stephanie has written about recently, namely the need for hotel marketing to move beyond the metrics of ROI and ROAS. We discuss how there needs to be a chang...
German Hotel Market Update, Group Business and Changing Compsets 15.07.2021 44:15
Welcome to another Expert Insights discussion. Today we are joined by our regular guests from berner+becker : 🔹 Veit Meier – Director of Operations 🔹 Till Benthien – Senior Revenue Manager and Head of Employee Development In this discussion we reflect back on our conversation in April to see how the German Hotel Market has changed in the last 3 months. We cover a number of topics, touching on di...
Beonprice and Juyo Analytics Announce Exciting New Partnership 14.07.2021 21:40
Welcome to another Expert Updates discussion. Today we are joined by 2 Guests: 🔹 Emilio Galan CTO & Co-Founder at Beonprice 🔹 Vassilis CEO & Founder at Juyo Analytics In this discussion we hear about the recently announced partnership between Beonprice and Juyo Analytics The two tech companies join forces to combine the strategic vision of Juyo with the operational vision of Beonprice wi...
The Hotel Mindset: Is It More Like Nokia or Apple? 21.05.2021 53:25
Welcome to another Expert Insights discussion, where we pose the question: Is the Hotel Mindset More Like Nokia than Apple? Have hotels used the pandemic period to start developing a more customer centric approach to their product, pricing and promotion or will they just revert back to type. These are some of the topics we explore with our 2 guests: 🔹 Niki Van den Broeck , Head of Business D...
7 Hotel Commercial Mistakes and What To Do About Them 13.05.2021 58:43
Welcome to another Expert Insights discussion. Today we are joined by 2 Guests: 🔹 Stephanie Smith Founder & Digital Matriarch at Cogwheel Marketing , one of our Expert Partners 🔹 Jack Lindemuth Founder at JLL Commercial Strategy Consulting and Partner at Strategic Solution Partners In this discussion we pick up on a recent case study Jack wrote following a consultancy project with an indepen...
Google Free Booking Links for Hotels - Less Theory, The Results Are In !! 07.05.2021 46:04
Welcome to another Expert Insights discussion. Today we are joined by Pablo Delgado , CEO of mirai mirai are one of our Expert Partners In this discussion we look at the hot topic of Google Free Booking Links Rather than talking in general terms, we take a deeper dive, looking at the following: 🔹 Where do the free links actually show up on the Google landscape 🔹 What is real time data showing us...
Meetings and Events Are Returning .... So Now What? 29.04.2021 50:24
Welcome to another Expert Insights discussion. Today we are joined by 2 guests from Get Into MoRe , one of our Expert Partners 🔹 Niki Van den Broeck – Manager of Business Development 🔹 Peter Brauer - Co-founder In this discussion we explore the impact of Covid on Hotel Meetings and Events, what green shoots are we starting to see, where is demand coming from, what segments seem most active, how...
GuestEQ "Who Are We?" - In Conversation with Scott Curran 21.04.2021 29:02
We are delighted to welcome GuestEQ as an Expert Partner In this "Who Are We" interview we are joined by: Scott Curran - Co-founder of GuestEQ In this discussion Scott talks about his background and his journey from concierge to leading the strategic operations of a multi property hotel company. He introduces us to GuestEQ, the company, it's solution and core differentiators, outlining how his fru...
The Current Situation and Challenges Facing the German Hotel Market 15.04.2021 52:44
Welcome to another Expert Insights discussion. Today we are joined by our regular guests from berner+becker 🔹 Veit Meier – Director of Operations 🔹 Till Benthien – Senior Revenue Manager and Head of Employee Development In this discussion we consider what is the current situation and what are the challenges for hotels in Germany. We cover many topics including the difference between city hotel a...
Roomdex "Who Are We?" - In Conversation with Jos Schaap 13.04.2021 31:33
We are delighted to welcome Roomdex as an Expert Partners . In this "Who Are We" interview we are joined by: Jos Schaap - CEO and Co-founder of Roomdex In this discussion Jos talks about his background, working for a major technology company, founding his own company, selling it and then Co-founding Roomdex. He introduces us to Roomdex, the company, it's solution and core differentiators, also ou...
The Value of CRM Audiences and Insights to Drive Additional Revenue 09.04.2021 29:05
In today's podcast we are joined by 🔹 Robert Schimmel, Vice President of Product Management at Cendyn In this discussion, Robert talks about 3 of Cendyn's recent product developments: Audiences, Insight Score and PriorityQ and through these products outlines the value and importance of understanding and segmenting your guest data He also illustrates how this increased guest knowledge can be utili...
Beonprice "Who are We?" - In conversation with Emilio Galán 25.03.2021 26:55
We are delighted to welcome Beonprice as an Expert Partner In this “Who Are We” interview we are joined by: Emilio Galan – CTO and Co-founder of Beonprice In this discussion Emilio talks about his background and how his early career plans led to him fulfilling his goal to become an entrepreneur. He introduces us to Beonprice, the company, it’s solutions, their core differentiators and how their ai...
Using Hotel Breakeven to Evaluate Recovery Revenue Strategies (Pt2) 18.03.2021 32:47
Welcome to another Expert Insights discussion. Today we continue our conversation with our 2 guests: 🔹 Peter Russell – Chief Operating Officer at Russell Partnership Technology and 🔹 Thibault Catala – Founder and Managing Director at Catala Consulting If you missed Part 1, here is a link to the podcast In this episode (part 2) we explore the different scenarios that may come up as we plan to reo...
Why Understanding Hotel Breakeven Helps Your Revenue Management Recovery Strategies (Part 1) 16.03.2021 31:34
Welcome to another Expert Insights discussion. Today we are joined by 2 guests: 🔹 Peter Russell – Chief Operating Officer at Russell Partnership Technology and 🔹 Thibault Catala – Founder and Managing Director at Catala Consulting In this episode we touch on a number of areas around 'Hotel Breakeven', what it is, why it's important and how can it help you model revenue strategies as we plan for...
Customer Lifetime Value: How Does Price Fairness and Price Identity Fit In? 09.03.2021 29:17
Welcome to another Expert Insights discussion Today we continue our conversation with our 2 guests from Beonprice : 🔹 Neville Isaac – Chief Customer Officer and 🔹 Jannik Heitmüller – Sales Director If you missed Part 1, here is a link to the podcast In Part 2 we look at how Price Fairness and Price Identity feeds into Customer Lifetime Value. We also take a moment to reflect on the current Covid...
Price Fairness and Price Identity: What Is It and Why Is It Important? (Part 1) 05.03.2021 29:10
Welcome to another Expert Insights discussion Today we are joined by 2 guests from Beonprice : 🔹 Neville Isaac – Chief Customer Officer and 🔹 Jannik Heitmüller – Sales Director We have broken our conversation into two parts, this is Part 1 and Part 2 will come out early next week. In this discussion we talk about two core topics: 🔸 Price Fairness and 🔸 Price Identity In part 2 we will look at...
Atomize "Who Are We" - In conversation with Alexander Edström 03.03.2021 28:11
We are delighted to welcome Atomize as an Expert Partner In this “Who Are We” interview we are joined by: Alexander Edström - CEO of Atomize In this discussion we talk about how a chance conversation between one of the founders and a hotelier, combined with their previous experience in real time revenue optimization for online publishers, led to the idea to build Atomize. We also hear about their...
Should Major Brand Hotels Consider External Revenue Management Consultancy 02.03.2021 32:02
Welcome to another Expert Insights discussion Today we are joined by 3 guests: 🔹 LaToya Elam - General Manager at Homewood Suites Atlanta-Alpharetta, Georgia 🔹 Connor Vanderholm - Co-Founder at Topline Revenue 🔹 Jonathan Baker - Co-Founder at Topline Revenue Today we ask should major branded hotels considering engaging an external revenue management consultancy? It is a wide ranging discussion...
Hotelperformance "Who are We?" - In conversation with Emanuele Nardin 03.02.2021 18:09
We are delighted to talk with another of our Expert Partners. In this "Who Are We" video we are joined by: Emanuele Nardin - Managing Director of Hotelperformance We talk about Hotelperformance and how it’s consultancy services have developed to reflect the ever evolving commercial focus in the Hotel industry alongside the technology which empowers it. We also hear about Hotelperformance’s typical...
mirai "Who are We?" - In conversation with Pablo Delgado 15.01.2021 31:33
We are delighted to welcome mirai as an Expert Partner In this “Who Are We” video we are joined by: Pablo Delgado - CEO of mirai Pablo talks about his background, the early days of mirai and how it evolved as the internet started booming. We also hear about mirai’s typical client profile, their core services and why Pablo feels this difficult year will provide opportunities for hoteliers prepared...
Hilton Branded Hotel? Tips and Advice to Drive Future Demand 14.12.2020 53:07
Today we are joined by 2 guests 🔹 Stephanie Smith - Founder and Digital Matriarch at Cogwheel Marketing 🔹 Connor Vanderholm - Co-Founder and Chief Revenue Officer at Topline Revenue In today’s discussion we are look specifically at Hilton branded Hotels and ways they can drive demand. Some of the ideas could be applied generally but our guests do reference technology which is Hilton specific. Wi...
Intelligent Hospitality (HotelIQ) "Who Are We" - In conversation with Apo Demirtas 10.12.2020 27:19
We are delighted to welcome Intelligent Hospitality as an Expert Partner In this “Who Are We” video we are joined by: Apo Demirtas - Founder & CEO Apo talks about his background and how the idea of Intelligent Hospitality and HotelIQ came about. We also hear about their typical client profile and how Apo feels marrying the General Managers skill at running their hotel, combined with BI and dat...
Right Revenue "Who Are We?" - In Conversation with Adrienne Hanna 04.12.2020 21:11
We are delighted to continue our Expert Partner relationship with Right Revenue https://rightrevenue.co.uk/ In this “Who Are We” discussion we are joined by: Adrienne Hanna - Founder of Right Revenue Adrienne talks about her background, how Right Revenue came about and it's evolution from a revenue management consultancy into a fully fledged tech company. We also hear about Right Revenue's typica...
Forward Looking Data: Lighting the Way Ahead or Just a Shiny New Distraction? 02.12.2020 47:04
Today we are joined by 3 guests: 🔹 Veit Meier – Director of Operations and Development at berner+becker ( https://www.bernerbecker.com ) 🔹 Till Benthien - Senior Revenue Manager and Head of Employee Development at berner+becker ( https://www.bernerbecker.com ) 🔹 Vassilis Syropoulos - Founder and CEO at Juyo Analytics ( https://www.juyoanalytics.com/ ) In today’s discussion we look at the topic...
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