PMP Industry Insiders

In this episode, Dan and Donnie cover why online reviews are so critical in the pest control and lawn care industry and what you can do to up your review game. They go into the psychology of consumer reviews, Google's policies, how to get more reviews and tactics to avoid.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

On this episode, Dan and Donnie ask whether there is still a place for allowing some staff to work from home in the service industry. They discuss the effect on productivity, culture, communication and client relationships, and they brainstorm ways to mitigate the downsides of WFH.   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services      

Dan & Donnie quiz AI consultant Andrew Louder about implementing AI in your business. They cover writing effective prompts, AI tools to consider and potential opportunities for the pest management industry, including marketing, operations and beyond.    Guest: Andrew Louder, Founder,  Louder Co.   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Ser...

In response to a social media post debating the importance of understanding industry averages, Dan and Donnie discuss the power of benchmarking. They delve into the concept of leadership capital, goal setting and using benchmarks as a starting point to become a better-than-average pest control or lawn care company.  Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Tr...

On this episode, Dan and Donnie delve into the importance of nailing your marketing messaging. They cover how to improve your positioning in the marketplace and why you must differentiate your company from the competition.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

Sharon Roebuck-McBride, VP of Culture and Customer Experience for Triangle Home Services, is back on the podcast to discuss the people component of EOS and what pest control and lawn care professionals can learn from it.    Guests: Sharon Roebuck-McBride, VP of Culture and Customer Experience, Triangle Home Services   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton, ...

Veteran sales consultant Patrick Quigley joins Dan and Donnie to discuss how to develop selling technicians. He covers different types of techs and salespeople, the concept of "drop-dead pests" and steps to take to cultivate technicians who sell in your company.    Guests: Patrick Quigley, president of  Sales Training by Design   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donni...

What is company culture? How do you know if yours is effective or ineffective? On this episode, Dan and Donnie discuss how they think about culture in pest control and lawn care companies and how to approach a culture change if you need one.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services    

Description: On this episode, Dan and Donnie reflect on 2023 from an economic and trend standpoint. They cover the Pest Index, the Rollins Q3 earnings call, marketing, M&A, and they look ahead to 2024 and beyond.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

On this episode, Dan and Donnie discuss the status of private equity firms rolling up companies in the pest control, lawn care and home services industries. They cover why it's happening, how it's different from other roll ups in the past and the end game for these firms.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

PestSure's Todd Burke gives us an inside look at various areas of the pest control insurance market. We cover what PMPs should know, price increases, questions to ask before your next renewal, and ways to limit your exposure.    Guest: Todd Burke, COO PestSure   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services    

Many pest and lawn businesses are great at training technicians but neglect to develop their leaders. On this episode, pest control industry veteran and consultant David Billingsly discusses the building blocks of leadership and how to set your company's leaders up for success.    Guest: David Billingsly, The Billingsly Group Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Sh...

On this episode, Dan reviews an exclusive labor inflation study he conducted and wrote about for Pest Management Professional magazine's December 2023 cover story. Then, he and Donnie discuss tactics you can implement to reduce turnover and create a positive, productive work environment for your team members.   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangl...

On this episode, Dan and Donnie revisit the rapidly changing topic of artificial intelligence (AI) in business. They dive into how AI works and applications for the pest control and lawn care industry. They also speculate about what's going on in the AI world.  Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

At Triangle Pest Control, Donnie is a big fan of hosting "state of the company" meetings. On this episode, he and Dan discuss why these meetings are a great tool and how to go about planning and executing them in a pest control or lawn care company.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services

Fox Pest Control Co-Founders Mike Romney and Bryant White join the podcast to discuss the keys to scaling their company from $0 to $120 million before selling to Rollins earlier this year. They also cover their exit-planning advice for other owners.   Guests: Mike Romney & Bryant White, Co-Founders, Fox Pest Control   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelto...

It's easy to be overwhelmed by the quantity of data available to you in your pest or lawn business. On this episode, Dan and Donnie discuss how to ensure you're working with good data, why to focus on key industry KPIs and how to use these insights to improve your business.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services  

Being a successful door-to-door (D2D) company in the pest control and lawn care industries begins with your ability to hire sales reps. Stephen Rhyne, CEO of ConveYour, joins the podcast to share tips for recruiting, onboarding, training and retaining salespeople. Guest: Stephen Rhyne, CEO, ConveYour Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Service...

Lawn care industry icon Joe Kucik joins the podcast to share the wisdom he's gathered from decades of experience as an operator and as founder of Real Green Systems. He shares what he's up to now, where the industry is headed and what advice he'd give his younger self.    Guest: Joe Kucik, co-chairman of  ExperiGreen  & founder of  Real Green Systems Hosts:  Dan Gordon,  PCO Bookkeepers &...

On this episode, Dan and Donnie revisit one of their favorite topics — artificial intelligence — and how it relates to operating a home services business. Today's discussion covers how to think about using this emerging technology from a strategic standpoint and why Dan and Donnie believe it's not just a fad.   Hosts: Dan Gordon,  PCO Bookkeepers & M&A Specialist Donnie Shelton,  Triangle...

David Giannetto, CEO of WorkWave, sits down with Dan and Donnie to discuss his background, the software company's current initiatives and what the future holds for the business. He also gives his take on the health of the pest industry based on his observations and WorkWave's data.    Guest: David Giannetto, CEO,  WorkWave   Hosts: Dan Gordon,  PCO Bookkeepers & M&A Specialist Donnie Shelt...

Coalmarch by WorkWave's Rachel Betterbid is back on the podcast for part 2 of a discussion about how demand for home services is slowing down. In this episode, she shares several things business owners can do in the short- and long-term to overcome a drop in demand for pest control and lawn care services.    Guest: Rachel Betterbid, VP of Digital Marketing,  Coalmarch  by WorkWave   Hosts:  Dan Go...

Coalmarch by WorkWave's Rachel Betterbid joins the podcast to discuss why many home services companies are seeing a drop in demand. She shares her observations, market data and marketing trends in the pest control and lawn care industries.    Guest: Rachel Betterbid, VP of Digital Marketing,  Coalmarch  by WorkWave   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  T...

Guest: Dr. Mike Bentley, Vice President of Training & Technical Services,  NPMA   Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Services   Dr. Mike Bentley, vice president of training and technical services for the National Pest Management Association, joins Dan and Donnie to discuss what PMPs can expect from PestWorld 2023, which is taking place...

On this episode, Dan and Donnie discuss noncompete and nonsolicitation agreements. They cover what they are, how they're used in the pest and lawn  industries, their importance when it comes to selling your business, and what questions to ask your lawyer before implementing them in your company.    Hosts:  Dan Gordon,  PCO Bookkeepers & M&A Specialists Donnie Shelton,  Triangle Home Servic...