PMP Industry Insiders

In this episode of the PMP Industry Insiders Podcast, Donnie and Dan tackle a challenge nearly every pest control and lawn care company faces: the slow creep of unnecessary complexity. From software overload and endless KPIs to outdated service offerings, bloated processes, and unnecessary meetings, they explore why business systems fail when execution breaks down and how pest and lawn companies c...

🎙️ Welcome to Insiders Rewind — Recapping June.   This month, we are looking back to: Ep. 277 - What's happening with Rollins & What It Means for Pest Control M&A Ep. 278 - Gamifying Growth: Using Data to Help Your Team Perform Ep. 279 - The New Rules of Pest Control Growth with Jonas Olson Ep. 280 - Avoid These Hidden Risks in Pest Control   A HUGE shout to our sponsors! Coalmarch: https:...

This week, PestSure's Todd Burke & Kristina Phillips join Dan and Donnie to discuss risk exposures that pest control business owners may overlook. They cover cyber liability threats and real-world examples of breaches, employment practices liability insurance (EPLI) for wage and hour allegations and harassment claims, auto insurance complexities around company vehicles used for personal errand...

This episode features Jonas Olson, co-founder of Pest Control Millionaires and CEO of Pest Badger, discussing his journey from starting a lawn care company in 2010 to getting into pest control in 2020 and scaling Pest Badger to nearly $20 million in annual revenue across 17 locations in just six years. He highlighted pivotal moments in his firm's growth — including the transition to door-to-door,...

This week, Dan and Donnie welcome Adam Weber, co-founder and CEO of Driven, to discuss how data and employee engagement tools can help pest control companies improve performance. Adam shares his journey from pest company owner to developing Driven, an employee engagement platform that helps service professionals see real-time scorecards and performance metrics. They cover how Driven works, the imp...

This week, Dan and Donnie break down the recent drop in Rollins stock, what’s driving Wall Street’s reaction and why it matters for the pest control industry. They discuss the impact of CFO Ken Krause’s resignation, explain why the core business remains strong and review what this could mean for valuations, deal activity and rolled equity in today’s M&A market.   Hosts: Dan Gordon, PCO Bookkee...

🎙️ Welcome to Insiders Rewind — Recapping May.   This month, we are looking back to: Ep. 273 - Answering the Call: When & How to Deploy AI Voice In Your Business Ep. 274 - Brace for Impact: Economic Signals Pest & Lawn Owners Should Watch Ep. 275 - Streamlining the Pest Control Sales Process Ep. 276 - CEO Perspective: Next-Gen Leadership at Epcon Lane   A HUGE shout to our sponsors! Coalma...

In this episode of the PMP Industry Insiders Podcast, Dan and Donnie interview Kacey Wyman, CEO of Epcon Lane Pest Control, a fourth-generation family business. They discuss her transition to CEO, her involvement in NPMA leadership, and what it takes to create a self-sustaining business while maintaining 90 percent recurring revenue. She also shares details about the company's nonprofit initiative...

This week, SmarterLauch Co-Founders Eric Fletcher & Cody Smith join Dan and Donnie on the PMP Industry Insiders Podcast. They walk through the development of their proposal software, how it works and the ROI pest control companies typically see when they use it. Donnie also shares Triangle Pest Control's experience with SmarterLauch. Guests: Eric Fletcher & Cody Smith, Co-Founders,  Smarte...

Economist, author and Forbes contributor Bill Conerly, Ph. D., join Dan and Donnie this week on the PMP Industry Insiders Podcast. Bill discussed the potential for a global recession related to the war in Iran, changing labor market dynamics, AI's impact and more. He closed with advice for a simple approach to contingency planning in your business.    Guest: Bill Conerly, Ph. D.,  Economist, Autho...

This week, Dan and Donnie welcome back Raymond Kidwell, director of business development for Voice for Pest, for an update on the current capabilities of AI voice agents. Raymond explains how pest and lawn companies are using this ever-changing technology now, where it's going in the future, and how companies that have not yet incorporated it can get started.    Guest: Raymond Kidwell, Director of...

🎙️ Welcome to Insiders Rewind — Recapping April.   This month, we are looking back to: Ep. 268 - After the Exit: How to Keep More of What You’ve Built Ep. 269 - Q1 Wrap: A Cooling Economy or Just a Cold Winter? Ep. 270 - Reactive to Proactive: Rethinking Driver Safety in Pest & Lawn Ep. 271 - How to Build Strong Mid-Level Management in Pest Control Ep. 272 - Scale Smarter with ROI-Driven Marke...

This week, Donnie and Dan welcome back Alex Booth, a digital marketing consultant for Coalmarch, to the podcast. He explains how AI search changes are affecting marketing strategies for pest and lawn businesses and what owners must focus on to grow. He details the importance of properly and consistently tracking leads and advice for focusing on revenue attribution rather than just traffic metrics....

This week, Dan and Donnie sit down with Kevin Lemasters, Founder of PCO Leader Academy and Action Leadership, to tackle one of the pest control industry’s biggest challenges: developing strong middle management. Kevin breaks down his 18-month train-the-trainer leadership program, explains why investing in leaders is critical for growth and shares insights on self-awareness, accountability, and the...

In honor of National Distracted Driving Awareness Month, Dan and Donnie welcome David Coleman from Truce Software and Romex Pest Control's Technical Manager Kannon Cravey to the show. They cover how Truce turns mobile devices into driver coaching tools instead of enforcement systems, how the platform addresses distracted driving and what implementation can look like for a pest or lawn company.   ...

This week, Dan and Donnie analyze the available data for the first quarter of 2026, including the Pest Index, unemployment figures and fuel, labor and material costs. They discuss the impact of this winter's cold snap, how the industry is holding up against the March energy spike, thoughts on price increases and AI's impact on marketing.    Hosts: Dan Gordon, PCO Bookkeepers & M&A Speciali...

Welcome to Insiders Rewind - Recapping February   This month, we are looking back to: -Ep. 264 - No More Artificial Harmony: Master Conflict and Build a Better Company -Ep. 265 - 100 Years In: How Sprague Pest Grows & Wins in Commercial Services -Ep. 266 - Why Getting Involved with Regulatory Issues Matters -Ep. 267 - Exit by Design, Not by Exhaustion: A Planned Exit vs. A Desperate One.   A s...

This week, Dan and Donnie welcome Nick Bartolo, CFA, CPA, founder of Essential Partners, a wealth management firm specializing in post-exit planning. He shares strategies for maximizing after-tax wealth, including Roth IRAs, company retirement plans, and diversification of investment portfolios, with emphasis on preparing businesses for potential sale at any time.   Guest: Nick Bartolo, Founder, E...

This week, Dan and Donnie discuss why 80 percent of businesses fail to sell when they go to market, and they explore what it takes to maximize a company's value over several years using a proper discover/prepare/decide model, rather than exiting at a disadvantageous time.   Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

In Part 3 with the Pest Control Business Coach team, Rick Bell, former VP of government relations at Arrow Exterminators, joins Dan and Donnie to discuss why smaller companies need to engage with regulators and participate in legislative processes. He provides successful examples of industry advocacy and outlines the primary issues PMPs should monitor.    Guest: Rick Bell, Technical & Complian...

This week, Dan and Donnie welcome AJ Treleven, executive vice president of Sprague Pest Solutions, to the show. He covers the history and philosophy of the 100-year-old family business and shares how Sprague has grown to $50 million-plus with a stewardship mindset and a commercial focus.   Guest: AJ Treleven, Executive Vice President, Sprague Pest Solutions Hosts: Dan Gordon, PCO Bookkeepers &...

This week, Dan and Donnie address the best way for leaders to encourage healthy conflict to ultimately improve their companies. They share their mistakes, signs you may have a problem and recommendations for getting great results, including training your team to speak up respectfully.      Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

Welcome to Insiders Rewind - Recapping February   A shout to our sponsors!   Coalmarch:  Digital strategies and conversion-driven websites are waiting for you and it's time for a free month! Visit https://www.coalmarch.com/podcast to claim yours! PestSure - Providing pest industry specific insurance for your business and insuring the future of pest control.  VoiceForPest: Designing and implementin...

This week, Dan and Donnie welcome Andy Architect (COO) and Megan Striegel (Senior Director of Public Policy) from NPMA to discuss the 2026 Legislative Day event, March 15-17 in Washington, D.C. They share priorities for this year's hill visits, including state pesticide preemption and legislation related to credit card swipe fees and wildlife services. They also cover practical advice for industry...

This week, My Pest Pros Co-Owner Brett Lieberman joins Dan and Donnie to share his company's real-world experiences with AI implementation. He discusses his firm's AI voice agent that books jobs and handles customer inquiries, what he learned from analyzing 1.3 million lines of call transcripts and how he created an AI board of directors to provide feedback on business decisions.   Guest: Brett Li...