Patient Experience Radio

Ruth Evans and Alf Collins discuss the importance of prioritising what matters most to patients through empathic communication and shared agenda-setting, while also addressing the challenges of implementing person-centred care within resource-constrained healthcare systems. Shifting the Focus to What Matters: Alf highlights the fundamental importance of understanding and responding to what matters...

Ruth Evans interviews Bonnie Barnes, co-founder of the DAISY Foundation, and Carolyn Fox, a DAISY representative for the UK and Europe, about the importance of meaningful recognition for nurses and midwives and how the DAISY Award promotes a culture of appreciation and enhances patient care. T he Power of Nursing Magic: The podcast explores the "nursing magic" - the unique blend of art and science...

Ruth Evans interviews Hazel Carter, author of "Life's Good, it's the disease that's the problem" about her experiences as a carer and patient within the NHS, exploring empathy, communication, and practical improvements for a better patient experience. Carer and Patient Perspectives: Hazel Carter shares her insights from navigating the healthcare system as both a carer for her mother and husband, a...

Join Ruth Evans, Sara Turle, and Wendy Matthews as they explore the essential ingredients and practical directions for creating effective patient partnerships in healthcare, fostering trust, empowerment, and improved outcomes for all. Essential Ingredients for Patient Partnership: Discover the core elements needed for successful patient partnerships, including strong leadership buy-in, mutual trus...

Ep 42: Royal Cornwall Hospitals Trust - Cornwall and Isles of Scilly End of Life Learning Path   Introduction by Ruth Evans, Managing Director of PEN. Interview with Suzanne Adams. This project was a finalist in the "Partnership Working to Improve the Experience" category as part of PENNA 2019.  For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video...

Webinar recording from 24 May 2022.   The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year's awards, there is an opportunity for a diverse range of teams...

Webinar recording from 24 May 2022.   The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year's awards, there is an opportunity for a diverse range of teams...

Webinar recording from 24 May 2022.   The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year's awards, there is an opportunity for a diverse range of teams...

Ep 48: County Durham and Darlington NHS Foundation Trust - CDDFT Cancer Patient Experience Programme Introduction by Ruth Evans, Managing Director of PEN. Interview with Clare Doney This project was a finalist in the "CPES Award" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://...

Ep 47: Tameside and Glossop Strategic Commission & Tameside and Glossop Integrated Care Foundation Trust - Partnership Engagement Network (PEN) Introduction by Ruth Evans, Managing Director of PEN. Interview with Jody Smith This project was a finalist in the "Integration and Continuity of Care" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencen...

Ep 46: Cinapsis - Cinapsis SmartReferrals Introduction by Ruth Evans, Managing Director of PEN. Interview with Owain Rhys Hughes This project was a finalist in the "Innovative use of Technology/Social/Digital Media" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/72gun...

Ep 44: Healthwatch Essex - Voice of Young People in Secure Mental Health Unit Helps to Shape Changes in Services Introduction by Ruth Evans, Managing Director of PEN. Interview with Hannah Fletcher This project was a finalist in the "Engaging and Championing the Public" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the...

Ep 43: Nottingham University Hospital NHS Trust - Wear to Care Introduction by Ruth Evans, Managing Director of PEN. Interview with Giles Matsell This project was a finalist in the "Personalisation of Care" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/mP-jIUTj-uU Fo...

Ep 41: Hywel Dda University Health Board - Home Healthcare - Home Support Team Introduction by Ruth Evans, Managing Director of PEN. Interview with Janice Cole Williams This project was a finalist in the "Integration and Continuity of Care" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visi...

Ep 40: Blackpool Teaching Hospitals NHS Foundation Trust - Patient Cancer Care Improvement (PCCI) Introduction by Ruth Evans, Managing Director of PEN. Interview with David Baxter This project was a finalist in the "CPES Award" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://yo...

Ep 39: Birmingham Women's and Children's Hospital NHS FT - Dora - Video Interpreting Device Introduction by Ruth Evans, Managing Director of PEN. Interview with Mark Hillier and Ella Ortega This project was a finalist in the "Innovative use of Technology/Social/Digital Media" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watc...

Ep 38: Manchester University NHS Foundation Trust - Fast Track Accessibility Programme Introduction by Ruth Evans, Managing Director of PEN. Interview with Jane Abdulla and Harriet Prust This project was a finalist in the "Environment of Care" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please v...

Ep 37: Nottingham University Hospitals NHS Trust - CPR Teachathon Introduction by Ruth Evans, Managing Director of PEN. Interview with Emma Ryan This project was a finalist in the "Engaging and Championing the Public" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www.youtube....

Ep 35: Birmingham Women's and Children's NHS Foundation Trust - Young Adult Volunteering Introduction by Ruth Evans, Managing Director of PEN. Interview with Aisha This project was a finalist in the "Strengthening the Foundation" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://...

Ep 34: Northumbria Healthcare NHS FT - Supporting Happy, Healthy and Productive Teams - Our Year of Discovery Introduction by Ruth Evans, Managing Director of PEN. Interview with Annie Laverty This project was a finalist in the "Staff Engagement/Improving Staff Experience" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch t...

Ep 33: Royal Devon & Exeter NHS Foundation Trust - With You in Mind, Teamwork and Collaboration   Introduction by Ruth Evans, Managing Director of PEN. Interview with Tina Grose This project was a finalist in the "CPES Award" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://www....

Ep 32: Liverpool University Hospitals NHS Foundation Trust - Samaritans in the Emergency Department Introduction by Ruth Evans, Managing Director of PEN. Interview with Clare Pritchard, Rachel Howley and Kelly Johnson This project was a finalist in the "Integration and Continuity of Care" & "Partnership Working to Improve the Experience" categories as part of PENNA 2019. For more information pleas...

Ep 31: East London NHS FT - Service User Led Accreditation Programme Introduction by Ruth Evans, Managing Director of PEN. Interview with Sally Wilkin, Simona Shaygan and Sheila Menzies This project was a finalist in the "Measuring, Reporting and Acting" & "Using Insight for Improvement" categories as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwor...