ON AIR

In this episode, Joe and Dave are joined by a panel of industry experts and Lennox dealers, including Andy Reade and Kevin Burgeson from Burgeson's Heating and Air Conditioning, Henry Hoff from Hoff's Heating and Air Conditioning, and Mallory Mertz from Town and Country Heating and Cooling. Together, they explore innovative strategies for recruiting, hiring, and retaining top talent, del...

In this episode, Joe and Dave dive into the digital revolution with two experts: Victoria Cowin, Director of Digital Experience/eCommerce at Lennox Residential, and Michelle Billodeau, Director of Business Development at ServiceTitan. Tune in as they discuss evolution of digital tools, the game-changing benefits of field service management systems for HVAC dealers, and the exciting new Lennox-Serv...

Join Chris Drury, Vice President of Sales for Lennox Commercial HVAC, as he deep dives into the strategies that drive commercial HVAC success. With over 20 years in the HVAC industry, Chris discusses the importance of influencing design and specification, and the pivotal role of serviceability in maintaining long-term customer relationships. Whether you’re a contractor looking to diversify into co...

Join Vice President of Sales for Lennox Commercial HVAC, Chris Drury, as he shares his professional and personal life, exploring what drives him, his favorite movies, and the advice he'd give to his younger self. Chris shares his insights on handling stress and competition, his admiration for classic sci-fi and martial arts films, and the importance of embracing opportunities and taking risks...

Join Mallory Mertz, owner of Town and Country Heating and Cooling Company , and Matthew Samuel, Lennox District Manager of Kansas City, for an insightful discussion on the determination needed to drive growth in your business. Mallory’s inspiring journey from part-time receptionist to successful business owner exemplifies resilience, boldness, and the critical role of a supportive, open workplace...

How do you motivate your team to make a difference? Tune in as Joe and Dave sit down with Brigham Dickinson, Owner of Power Selling Pros . Brigham shares his journey and offers valuable insights on reliance, leadership, and the profound impact of giving back. Discover how shifting your mindset and taking strategic steps can help business owners transition from seeking validation to fostering gener...

How can you inspire your employees to become continuous learners, enhancing both their personal and professional goals? Join Joe and Dave as they engage with Jeff Blemke, Owner of Ultimate Air, Inc . Jeff shares his inspiring journey from working in his family's HVAC business to leading Ultimate Air, Inc., underscoring his distinctive leadership style and company culture. Drawing from his exp...

Join Joe and Dave as they engage in a dynamic conversation with Founder of Standard Air Conditioning, LLC. Bruce Randall, Territory Manager TJ Farmer, and Atlanta District Manager Larry Blake. Together, they highlight the importance of treating customers as partners in the HVAC industry. Discover practical strategies for enhancing customer interactions and learn how core values such as empathy, ex...

How do you turn imperfections into opportunities? Our guests, Tony Cava, Boston District Manager for Lennox, and Shawn Dougherty, Owner of Joyce Cooling and Heating Inc . share their unique paths into the HVAC industry. Shawn shares the importance of focusing on employees and customers, and the value of innovation and positive mindset. Whether you’re an industry veteran or just starting out, tune...

Join Joe and Dave as they dive into the world of small business challenges with Shawn Kanungo, renowned innovation strategist and author of 'The Bold Ones.’ Shawn unravels the complexities of staying ahead in today's ever-changing landscape, especially for those in the HVAC business. From the transformative power of technology to the timeless importance of customer connection, Shawn deli...

Join Joe and Dave as they chat with Michael Goater, COO of Environmental Heating and Air Solutions in California. Michael shares insights into mindset, and how thoughts affect feelings, behaviors, and results. Michael delves into the exploration of mindset programming, emphasizing the importance of identifying and reshaping ingrained beliefs, particularly surrounding topics like money and success....

Join Joe and Dave as they delve into the art of negotiation with renowned author and former FBI negotiator, Chris Voss. Tune in as Chris shares insights from his bestselling book “ Never Split the Difference: Negotiating as If Your Life Depended On It ”, offering practical strategies that can be applied to everyday interactions. Chris shares the key principles behind effective negotiation. Drawing...

Join Joe and Dave as they chat with Steven Litt, President and CEO of DeHart Plumbing, Heating, and Air Inc. Steven discusses his journey in developing people, citing his initial lack of industry knowledge and subsequent success through learning and teamwork. He reflects on the challenges of cultivating a culture focused on personal and organizational growth within a traditionally rigid environmen...

Join Joe and Dave as they sit down with Ray Broman from Honey’s Air and Solar and Elias Omar, District Manager at Lennox as they share the significance of strong partnerships in the HVAC industry. Ray stresses the importance of partnerships in driving success and profitability for HVAC businesses and his journey from outside sales rep to eventually acquiring Honey’s Air and Solar, emphasizing the...

With the 2025 regulatory changes around the corner, Joe and Dave dive into the shift to A2L refrigerants and the implications for HVAC contractors and technicians.  Joined by experts Don Gillis and Chris Pyles from The Chemours Company, and Doug Smiley, Technical Training Manager at Lennox, the team discusses new nomenclature, the reasons behind the regulations, and how to talk with homeowners abo...

Tune in to discover the significance of leadership, adaptability, and collaboration in business transformation. Joe and Dave sit down with industry experts Wyatt Tucker, Owner of Parks Heating, Cooling, Plumbing , Herb Richardson, Charlotte District Manager for Lennox, and Kris Gafford, Territory Manager for Lennox. Wyatt reflects on his transition from new construction to HVAC residential replace...

Join Joe and Dave as they uncover the remarkable journey of Danny Fox, managing partner at Greiner Heating, Air and Electric . Discover how Danny became a pivotal figure at Greiner, focusing on building people and fostering success for employees. Danny shares insights on coaching employees, emphasizing the responsibility each team member holds in contributing to the well-being of the company. Whet...

Do you think human resources impacts the success of a business? Join Joe and Dave as they discuss the crucial role of human resources in the HVAC industry with Lennox Human Resources (HR) professionals Barbara Kennedy, Baxter Krutsch, and Coty Franklin. Barbara, Baxter, and Coty explain the importance of onboarding as an ongoing process, aligning employees with organizational goals, and investing...

Join hosts Joe Jones as they sit down with Quan Nguyen, Vice President and General Manager for Lennox Residential. Quan takes listeners on a journey through the evolution of Lennox LIVE, sharing insights into the history of Lennox Dealer Meetings, and the transformation into the dynamic event it is today. Quan emphasizes the goal of transparent communication in the well-attended Executive Panel, w...

How do you make the right decisions when it comes to indoor comfort? Join Joe and Dave as they discuss the art of making good decisions for HVAC systems with homeowners, Lynn and Ken Sass, and President of Acosta Heating, Cooling, and Electrical , Lauren Acosta Huckleberry. Lauren’s insights into customer relationships, setting expectations, and the importance of a reliable brand will resonate wit...

How do you adapt to change in an ever-changing industry? Join Joe and Dave with guest Steve Pitlik, VP of Sourced Products at Lennox . Steve reflects on his diverse career experiences, emphasizes the importance of continuous improvement in one’s career, and the positive impact of direct-to-dealer relationships. Tune in to discover best practices to approach leadership adaptability to change and cu...

From attempting to cook Texas-style on the smoker to running with the bulls in Spain, tune into our BONUS Lightning Round with Joe and Dave and listen to VP of Sourced Products, Steve Pitlik. Discover Steve's family traditions, the first thing he bought with his own money, and the strangest meal he's ever eaten. Don't miss this episode to learn more about what skills Steve wants to...

Ever wondered what fuels the heart of an industry leader? Join Joe and Dave as they sit down with Gary Bedard, President of Lennox Residential. Gary shares his incredible 25-year journey with Lennox, his leadership insights, and the focus on people that defines the core of Lennox's success. Tune in to discover the heartbeat of an industry leader and the culture that keeps it thriving. ON AIR...

Join Joe and Dave as they put Lennox President, Gary Bedard, in the hot seat for the Lightning Round BONUS episode. Discover Gary’s career advice for his 20-year-old self, gain perspective on Gary’s work-life balance, and his valuable insights into the skills everyone should have. Don’t miss this episode to learn more about wisdom, must-reads, and the importance of relationship building. ON AIR is...

Get ready for a fascinating conversation that goes beyond installations, diving into the challenges, surprises, and the genuine passion from a dynamic duo in the HVAC industry. In this episode, Joe and Dave talk with Rachelle and Ighor Martins from Air Experts to explore how they make connections with their customers that build trust and loyalty. They share their unique journey from different care...