ON AIR

Do you have the right strategies to drive sales and increase profitability? Join Joe and Dave with guests Gary Oetker, renowned business coach and Debra Seekins, Director of Sales for Sourced Product at Lennox as they discuss best practices for assessing company performance. Gary and Debra highlight the importance of establishing structure, maintaining financial accountability, and the value of in...

Ever wondered what goes on behind the scenes in the HVAC industry and what the future holds for it? ON AIR is celebrating our one-year anniversary by bringing back Alok Maskara, the CEO of Lennox. Listen as Alok shares takeaways from his hands-on experiences, visionary insights into the future of customer experience, and why the direct-to-dealer model is a game-changer. Alok also reflects on his f...

Have you ever wondered what ignited the spark that led Alok Maskara to be the leader he is today? Tune into our BONUS Lightning Round episode with Joe and Dave and listen to Alok provide a glimpse into the world of leadership, shares his personal interests, and what business venture he would invest in if given one million dollars. Don’t miss this episode to learn more about leadership, HVAC, and t...

In a world where digital marketing is constantly evolving, how do you stay ahead of the curve and attract tech-savvy homeowners? Join Joe and Dave as they chat with Patty Arellano Tolotta, Lennox's VP of Marketing and Digital. She'll share her personal marketing journey, discuss the importance of branding, digital marketing and how Lennox’s full suite of services help dealers thrive in t...

How can you regain your true self when you've lost it in the pursuit of success? Drawing from his experience as the 49ers' Why Coach, Paul Epstein , best-selling author of ‘The Power of Playing Offense’, former NFL and NBA executive, and motivational speaker, delves into the core of motivation, urging us to master our inner game before we can conquer the outer world. Discover the secrets...

How do you make decisions to help build relationships with your homeowner? Our special guest, Hillary Semmelman, a researcher, specializing in Home Comfort and Senior Vice President, Client Partner at Decision Analyst , unveils the valuable insights gathered from the American Home Comfort Study . Discover how homeowners' purchasing behavior varies between emergency situations and planned repl...

How do you make homeowners recognize the value in their HVAC investments? Our guest today is Valerie Mastalka, Director of Loyalty and Promotions at Lennox. She will share effective strategies for contractors, comfort advisors, and technicians to communicate value clearly. The hosts discuss the challenges of an inflation-driven market and highlight the increased value of HVAC equipment. They expan...

Uncover how the strategic integration of cutting-edge technology is revolutionizing the HVAC industry and enhancing homeowners’ experiences with efficiency and comfort. In this episode, you’ll meet Ty Faust, the owner of HJ Faust Incorporated , who shares his experience working for a technology company and how he brought that knowledge back to his family HVAC business. The conversation highlights...

Join hosts, Joe Jones and Dave Chatmon, as they recorded live from the 2023 VisionTECH. This episode explains the significance of execution in transforming visions into reality. Listen as the hosts highlight the hurdles faced when implementing ideas and introduce four fundamental execution disciplines: focus, leverage, engagement, and accountability. The event audience serves as a third host, acti...

Are you ready to turn up the heat in your HVAC business? Join the conversation as we explore the topic of risk-taking with our special guest, Bill Brink, an entrepreneur who went from one HVAC dealer business to 6 in a 5 year span.  Bill shares his personal journey of overcoming obstacles and pushing through limitations, including the acquisition of his own business and subsequent expansion. He em...

Join us as we delve into the inner workings of AHRI and NATE with our special guest, Chief Operating Officer, John Lanier. Gain valuable insights as John explains how AHRI, a trade association for HVAC manufacturers, works to soften and challenge regulations on behalf of the industry. Discover the crucial role that industry organizations play in supporting small businesses and HVAC contractors. We...

In today’s episode of ON AIR, listen to Keith Wortsmith, a third-generation HVAC owner, and his Lennox District Manager Tara Picou, as they share their insights on building a customer-focused, successful brand. The conversation centers on the importance of customer experience, and Keith and Tara highlight the need to do what is right and to take care of the customer. Learn about the value of think...

Join Lindsey Moore and Jenny Wise, two seasoned marketing experts from Strategic America , as they spill the beans on creating a memorable brand that stands out in a crowded market. In this episode, they'll take you through the fundamentals of branding and reveal what it takes to make a lasting impression on consumers. Get ready to learn about the importance of consistency in marketing and th...

Get ready to discover the secret to building a successful company! It all starts with core values - the foundation upon which every great company is built. In this episode, we sit down with Scott McKay, the Manager of Asset Protection at Lennox, to learn more about how preventive measures can help businesses stay true to their mission and goals. Scott has an incredible journey to share, having tra...

Join Lennox Senior Product Marketing Managers, Emily Young and Kevin Suarez, as they delve into the ever-changing landscape of the HVAC industry, which includes regional standards, refrigerant changes, efficiency rating adjustments, and the drive towards electrification. Gain insight into the behind-the-scenes process of creating HVAC products, and learn about the difficulties of keeping up with a...

There has been a steep increase in both allergies and asthma over the last few decades which has resulted in 65% of homeowners needing cleaner air solutions. On this episode, we delve into the reasons why HVAC contractors must expand their services to include indoor air quality solutions or IAQ. We'll be joined by IAQ specialist Ingrid Berkley from Lennox, who will discuss how these products...

Career journeys are like rock climbing, sometimes you must travel sideways or even backwards to continue to go upwards. Hear from Lanessa Bannister, the Vice President of Residential Sales at Lennox, as she shares how her engineering background helped her take a leap of faith and move into sales. Lanessa gives advice for women professionals who may be considering or growing their careers in a male...

Are you ready for a success story that inspires and motivates you to take your business to the next level? Look no further than today's ON AIR episode when Joe and Dave talk with Brian Kremmel, a true expert in the HVAC industry. Imagine starting as a one-person operation and building a thriving, highly-rated company by retaining top talent and investing in their growth. That's exactly w...

How do you attract and retain top talent in your company? Chris Hunter, Co-Owner of Go-Time , emphasizes the importance of having a clear mission and vision for the company and how creating a culture that attracts like-minded individuals can set an HVAC business up for success. Learn about what today's workforce is looking for: a better boss, a brighter future, and a place with a bigger visio...

Collaborating with great business partners is essential when running an HVAC company. Listen to how Melissa Frause, the Vice President of Washington Energy Services , shares her company's experience with switching to Lennox as a brand to overcome supply chain issues. Hear about their challenges during the transition process and learn how they promptly adapted with the power of training and le...

Heat pumps are in the news and quickly gaining popularity as energy prices increase. Homeowners look for solutions that reduce their costs and their carbon footprint. Despite the numerous benefits heat pumps offer, many HVAC professionals are still wary of installing and servicing the equipment. We'll explore why heat pumps are efficient with HVAC experts Albert Rodriguez, owner of Essential...

Discover the untold potential of a career in the HVAC industry. From technical to sales to business, this field offers a world of career opportunities that are often overlooked. Join us as we chat with Scott and Chloe Lindsey, a dynamic father-daughter duo, to hear how a legacy in HVAC has changed their lives for the better and learn why this industry is truly valuable. Don't miss this chance...

Businesses big and small struggle with how to invest in their employee’s growth and development. In this episode, we talk to Baxter Krutsch, Vice President of Human Resources at Lennox, about the benefits of ongoing learning for both the individual employee and the company as a whole. From increased productivity and job satisfaction to improved retention and a competitive edge in the market, we ex...

Did you know that Lennox received the GOOD DESIGN Award? You don’t want to miss this special episode where Joe and Dave sit down with the engineer, Tim Brizendine, and talk about the Dave Lennox Signature Collection, SL25XPV heat pump. Get a “behind the scenes” look at this award-winning product and hear how and why the SL25XPV is keeping up with the current and future market demands! On Air is a...

Have you attended a Lennox LIVE event? In this episode, we explore the value of attending the largest annual HVAC industry conference and how it can benefit your business. With the rise of virtual events, it’s easy to overlook the importance of face-to-face networking. Joe and Dave talk about their personal experiences learning and growing at the LIVE events. They also welcome Shelley and Gary Mer...