ON AIR

In this episode of Lennox ON AIR , Doug and Dave sit down with dealers Jason Schlunt ( Bellows Plumbing, Heating, Cooling, and Electrical ) and Dalton LaMay ( Dalton’s Heating and Cooling ), alongside Lennox leaders, to explore how AI is reshaping the call center—and why missed calls are quickly turning into missed revenue. From shifting homeowner expectations to the need for instant response, the...

In this episode of Lennox ON AIR , Doug and Dave sit down with Preferred Vendors Justin Judd of Chiirp and Jake Huling of Aptly Able to break down what’s really happening in today’s lead generation and follow-up landscape. With homeowners making faster decisions and lead costs continuing to rise, they explore how speed, consistency, and smarter processes are reshaping the way successful dealers op...

Every HVAC tech has those jobs that teach you something you never forget. In this Lennox ON CALL episode, Nick and Anthony share real tips and tricks straight from the field—covering troubleshooting shortcuts, mindset mistakes, and the habits that separate good techs from great ones. Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to b...

In this episode of Lennox ON AIR, Doug and Dave sit down with dealer Richard Dorman ( Rite Way Heating, Cooling, and Plumbing ) and DM Sean Dinel to break down why speed to lead has become a defining advantage in today’s market. From shifting homeowner behavior to rising competition and lead costs, they explore how dealers are rethinking lead generation—from leveraging existing customers to testin...

Vote for Dave Chatmon for ACHR NEWS HVAC Legend All-Star Award by May 29 ! In this episode of Lennox ON AIR , Doug and Dave sit down with Jennifer Fink (Manager, Field Marketing) and Valerie Mastalka (Director, Channel Marketing) to unpack the Lennox Preferred Vendor program and why it matters for dealers. From the thinking behind the program to the rigorous vetting process vendors must go through...

Before you take that first HVAC job, slow down. In this kick-off episode of Lennox ON CALL, DM Nick Galanis and FTC Anthony Vitale talk through the real questions every tech should ask an employer—from on‑call expectations and pay to training, tools, and long‑term growth—so you don’t learn the hard way. Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnai...

Recorded live at Lennox Vision Tech , this episode marks the official launch of Lennox ON CALL , a new podcast created to amplify the voice of the HVAC technician. Joining Dave and Doug on the Lennox ON AIR stage, DM Nick Galanis and FTC Anthony Vitale share the inspiration behind building a platform dedicated to the real-life experiences of those in the field. From the isolation of working solo t...

In this episode of Lennox ON AIR , Dave and Doug go behind the scenes with two critical roles that keep the field moving: the Inside Technical Consultant (ITC) and the Field Technical Consultant (FTC). From the first phone call a technician makes on the job site to hands-on troubleshooting and in-person training, we explore how these roles work together to solve problems, reduce repeat visits, and...

In this episode of Lennox ON AIR , Doug and Dave are joined by talent acquisition expert Jed Gifford to break down what it really means to treat your career like a business—not just in theory, but in daily habits, communication, and attitude. From navigating tough conversations with leadership to understanding your value long before you apply for a new role, Jed lays out clear, practical guidance...

In this special International Women’s Day episode of Lennox ON AIR , Valerie Mastalka hosts a candid conversation at Lennox headquarters with Lanessa Bannister, Vimukta Talwar, and Betty Ungerman on what introverted leadership can look like. Together, they break down common misconceptions, share moments that shaped their leadership styles, and highlight the real strengths that quieter leaders brin...

In this episode of Lennox ON AIR, Dave Chatmon and Doug Smiley sit down with dealer Mike Guillen of Hope Heating and Cooling to share the remarkable story that began at Lennox Vision Tech and grew into a defining moment for the BuildATech Friends & Family program. What started as an unexpected introduction between Mike and a young man named Alex quickly became a powerful example of what’s poss...

In this episode of Lennox ON AIR , Dave and Doug visit Strategic America in Des Moines to hear how a cold call 45 years ago grew into a national marketing partnership supporting thousands of Lennox dealers. John, Lindsey, and Trista share how SA evolved from traditional media to full‑funnel digital strategy and why trust, data, and collaboration remain at the center of dealer success. The team bre...

In this episode of Lennox ON AIR , Doug and Dave head to Des Moines to visit Bell Brothers and explore how a 70‑year HVAC company expanded into true whole‑home service. They sit down with President Jason Gassman and Territory Sales Manager Brendan Sullivan to discuss the company’s evolution—how adding plumbing, water solutions, and new service lines allowed Bell Brothers to support every system in...

In this episode of Lennox ON AIR , Doug and Dave visit the Lennox Marshalltown factory to explore the people, history, and culture that have shaped Lennox for more than a century. They sit down with Terry Frederickson, celebrating 50 years with the company, and Manufacturing Engineering Supervisor Jimmy Aiello to discuss the evolution of the plant, the creation of the Lennox museum, and why crafts...

In this episode of Lennox ON AIR , Dave Chatmon and Doug Smiley sit down with Mike Guillen, owner of Hope Heating and Cooling , to explore how he built one of the fastest-growing HVAC businesses from the ground up. From starting with zero debt to creating a culture centered on trust and service, Mike shares the unconventional strategies that helped him turn vision into reality—and why doing things...

In this episode of Lennox ON AIR, Joe and Dave sit down with Tim Brizendine, Vice President of Product Management, and his team to pull back the curtain on what’s next for Lennox innovation. From navigating one of the most significant refrigerant transitions in HVAC history to introducing new cabinet designs and advanced controls, the conversation explores how Lennox is moving beyond compliance to...

In this episode of Lennox ON AIR, Joe and Dave sit down with Betty Ungerman—Vice President, Deputy General Counsel, and Chief Ethics and Compliance Officer at LII Corporate—to explore how dealers create lasting impact beyond HVAC. Betty shares why giving back matters and how programs like Feel the Love and the LII Lennox Foundation strengthen communities and dealer relationships. We’ll uncover the...

In this episode of Lennox ON AIR, Joe and Dave sit down with Erica Lucas and Daryl Tucker, two leaders shaping the future of Lennox Stores . From the early days of limited access to today’s coast-to-coast network, they unpack how Lennox Stores have evolved into a powerful extension of dealer teams—offering speed, reliability, and a culture of service that feels like family. With candid stories and...

In this episode of Lennox ON AIR, Joe and Dave sit down with Jonathan Saunders, Manager of Dealer Training for Lennox Learning Solutions, to talk about the next generation of dealer training. From the introduction of the CLEAR sales process to new role-based assessments and the upcoming Culture Code course, Jonathan shares how Lennox Learning Solutions is helping dealers turn training into measura...

In this episode of Lennox ON AIR, Joe and Dave sit down once again with Lanessa Bannister, Vice President and General Manager of Lennox Residential. Lanessa shares her journey from VP of Sales and Stores to leading the largest Lennox business division, reflecting on how she balances courage, focus, and humility while guiding more than 2,000 people through industry change. With humor and honesty, L...

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon are joined by Technical Training Manager Doug Smiley to explore how the BuildATech Friends and Family program is transforming lives and strengthening the HVAC industry. From tackling the technician shortage to sharing stories of perseverance, mentorship, and career discovery, this conversation highlights how one idea grew into a nationwid...

In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Patty Arellano Tolotta, VP of Marketing at Lennox Residential, and Leah Allison, Sr. Manager of Training Development, to explore what’s ahead at Lennox LIVE 2026. From keynote speakers and interactive breakouts to networking opportunities that lead to lasting mentorship, Lennox LIVE is built to help dealers strengthen their...

In this episode of ON AIR, we sit down with Ed Lietz of 911 Mechanical and Alicia Thomson, Lennox Territory Manager, to explore what it takes to transition from residential new construction into the add-on replacement market. Ed shares the story behind the company’s unique name, his background as a firefighter, and the intentional steps 911 Mechanical is taking to diversify, stabilize cash flow, a...

In this episode of ON AIR, Joe Jones and Dave Chatmon join the ACHR NEWS to explore how trusted information has shaped the HVAC industry for nearly a century—and why perspective beyond your own business is critical for growth. From the days of electric refrigeration and iceboxes to today’s digital-first world of podcasts, webinars, and social media, industry media has always helped contractors lea...

In the final episode of our Women in HVAC series, Joe Jones and Dave Chatmon sit down with four women who believe that lifting others is part of doing the job well. Sally Brewer, Laura Savage, Taylor Snyder, and Lisa Yowell reflect on how mentorship, consistency, and a belief in the next generation have shaped their careers and the culture around them. They talk about team building, trust, and the...