ON AIR

Next up in our series on women in the HVAC industry, Joe and Dave talk with four women whose careers prove that the most powerful kind of leadership doesn’t always shout—it shows up. Lindsay Hudgens, Dottie Pacetti, Shelley Kerns, and Tina Smith reflect on the small choices, attention to detail, and daily follow-through that have helped them build long-lasting trust with coworkers, dealers, and ho...

In this second episode of the special four-part series on women in the HVAC industry we began in April, Joe and Dave join four standout leaders from the Lennox network—Kerry Sweet, Grace Shehadeh, Alison Albrecht, and Norma Behrend-Martinez—for a candid conversation about fear, courage, and the path to finding your voice. From imposter syndrome to unexpected career pivots, these women share the mo...

No script. No safety straps. Just candid conversation—recorded live at Lennox VisionTECH 2025. In this open mic episode of ON AIR, hosts Joe Jones and Dave Chatmon invite HVAC pros to pull up a chair and talk shop—unscripted and unfiltered. From uncovering what makes top performers tick to reigniting the "blue flame" of team passion, this episode is packed with real insights, big laughs,...

Technical training is more than a safety requirement; it’s a business strategy. In this final episode of our Dealer Competencies series, we’re spotlighting the thinking technician: the one who sees past the symptoms, asks smarter questions, and takes ownership of the install. Hosts Joe Jones and Dave Chatmon are joined by Tom Davis of Davis Heating and Cooling , G Bradley of Beantown Home Services...

Talent development might not show up on a balance sheet—but without it, growth stops cold. In this fifth episode of our Dealer Competencies series, we’re diving deep into how top HVAC companies are building crews that stick, scale, and lead from within. Hosts Joe Jones and Dave Chatmon sit down with Jeff Johnson of Arpi’s Industries , Richard Dorman of Rite Way Heating, Cooling and Plumbing , and...

Operations may not sound flashy—but when it fails, everyone feels it. In this fourth episode of our Dealer Competencies series, we're shining a spotlight on the everyday systems that make or break HVAC businesses. Hosts Joe Jones and Dave Chatmon sit down with Matt Becker of B&B Heating and Cooling , Kyle Brittingham of Level 9 , and Lennox leaders Andrew Clarkson and Kevin Rohloff. They...

What would your financials reveal if the sales stopped tomorrow? In the third episode of our six-part Dealer Competencies series, we’re taking a closer look at Finance—because no matter how strong your sales are, a business without financial clarity is one bad month away from chaos. Hosts Joe Jones and Dave Chatmon are joined by Ryan St. Michel (Owner, Grove Mechanical ), Dennis O’Brien (Owner, Go...

What if the best salespeople aren’t selling, but listening? In the second episode of our six-part Dealer Competencies series, we’re talking Sales—because no matter how strong your product is, your box doesn’t move until you earn the customer’s confidence. Hosts Joe Jones and Dave Chatmon are joined by Jeremy Adams (COO, Lunchpail Service ), Brian Cline (COO, Bardi Home Services ), and Lennox Distr...

Welcome to the first episode of our six-part Dealer Competencies series! We’re kicking it off with Marketing—because before you can deliver great service, you need to get in the door. Hosts Joe Jones and Dave Chatmon sit down with Dale and Grant Gray from Creature Comforts in Ontario, Doug Kidd from Temp Control in Nashville, and Lennox leaders Vikram Seal and Tim Harleson. They explore what works...

In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped Harley-Davidson stand out in a crowded market—focusing on strong storytelling, emotional connection, and the power of being remembered rather than just not...

In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Joe Jones and sponsored by the Lennox Women's Business Council, features insights from Jessica Smith, Angela Winningham, Amy Gebrian, and Alison Jon...

In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners. Andy and Christina share the challenges they faced in starting their own company, from building brand recognition and establishing a customer base to hiring the right team and scali...

In this episode of ON AIR , hosts Joe Jones and Dave Chatmon sit down with Paul Redman, CEO of Contractor Commerce, to discuss the digital evolution of the HVAC industry. As more consumers turn to online shopping, how can contractors adapt without compromising the value of their services?  Paul shares insights on key industry shifts, the importance of price transparency, and how Lennox is taking a...

In this episode of ON AIR , hosts Joe Jones and Dave Chatmon dive into the power of setting great expectations—with customers, employees, and within the community. Featuring Territory Manager Chris Enourato, third-generation co-owner of Tri County Air Conditioning Jeffrey Overholt, and Tri County Air Conditioning Sales Manager Matt Koehl, the conversation explores how exceptional service and leade...

In this episode of ON AIR , hosts Joe Jones and Dave Chatmon sit down with Allison Jones, Vice President of Supply Chain at Lennox, to discuss the evolving landscape of supply chain management in the HVAC industry. Allison shares insights from her extensive experience, her leadership philosophy, and the strategic initiatives Lennox is implementing to enhance efficiency, product availability, and c...

Dive into this episode to learn about two keys to success when owning an HVAC business; creating operational efficiency and developing talent. Featuring Kim Bugiel from one of Lennox’ top dealers, Kettle Moraine, listen as Joe and Dave explore how investing in people can drive long-term growth and build a stronger business. From improving communication and offering fair compensation to creating gr...

In this segment, we change gears with a lightning round featuring Robert Meehan, VP of National Accounts and New Business at Lennox. He offers valuable perspectives on coaching, mentoring, and advocacy. He also ties his experiences to his personal favorites, like golf and true crime. Revealing a few unexpected surprises along the way, tune in for candid and unfiltered moments. On Air is a Lennox L...

In this episode, Robert Meehan, VP of National Accounts and New Business at Lennox, shares insights on the importance of understanding business costs, accountability, and customer experience in the HVAC industry. He discusses the growing role of private equity, the impact of AI on customer service, and the need for continuous learning. Robert also reflects on his career journey with Dave and Joe,...

With a shortage of over 40,000 HVAC technicians today, the industry faces a critical challenge in attracting and retaining skilled talent. In this episode of ON AIR, Joe and Dave explore strategies for effective recruiting and retention. They are joined by industry experts Doug Smiley and Clifton Beck, who discuss how to meet the 9% job growth rate projected over the next decade. This episode emph...

In this episode of ON AIR, Dave and Joe sit down at Vision Tech 2024 with industry leaders Doug Smiley and Dave Nichols. They talk about what makes teams effective across installation, service, sales, and ownership, focusing on how adaptable processes can drive performance and boost customer satisfaction.  Award-winning installer Mark Dubois and Comfort Advisor of the Year Tom Schwartz share strat...

In this episode, Joe and Dave sit down with Trent Davis, Director of Marketing and Product Management at Lennox Commercial. With over a decade of experience in the HVAC industry, Trent has held roles in both residential and commercial. He shares useful insights on the opportunities and challenges residential contractors have when moving into commercial services. This is a must-listen for anyone lo...

In this special anniversary episode of On Air, the hosts celebrate two years and over 60 episodes. Joined by producer Garrett Hicks, they reflect on memorable clips and insights from past episodes. The episode includes early missteps and highlights plus the story behind the addition of the “Lightning Round” interviews. Listeners can look forward to a delightful mix of humor and wisdom, making it a...

Join us for a fun lunchtime session with Tim Brizendine, our VP of Product, along with Joe and Dave, in an exciting Lightning Round! Tim will share his unexpected journey into the HVAC industry and discuss the challenges of product management, all while balancing team development and design. Expect laughs as he talks about his love for classic rock, playful debates on pineapple on pizza, and funny...

Join Joe and Dave as they welcome back Tim Brizendine, the new VP of Product at Lennox. With almost 25 years in the industry and closing in on two decades at Lennox, Tim brings a wealth of experience from both engineering and product management roles. Tune in to hear his insights on product development and what’s next for Lennox’ future.  On Air is a Lennox Learning Solutions Production.

In this episode, Joe and Dave sit down with Tom Wainwright, an HVAC expert with 21 years at Lennox and a logistics background from the U.S. Marines. Tom dives into Lennox’ distribution strategy, how technology and AI are reshaping the industry, and innovative stocking programs that boost dealer profitability. It’s an episode packed with actionable insights you won’t want to miss.  On Air is a Lenn...