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Shruti Gandhi Buckley, SVP and Global Head, Hampton by Hilton at Hilton, shares what it's like running one the largest and most recognizable hotel brands in the world. Also, international expansion plans, what's next for Hampton and what she thinks it takes to be a strong leader. First, Glenn and producer Jeff Polly talk about some of the oddest hotels in the world. Link to article . Hear classic...

For this special episode we chat with Cindy Hoddeson, Director, North America at Monaco Government Tourist Office. She shares with us the state of tourism of the market and what makes this a playground for the insanely wealthy.  Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter...

Margaritaville Holdings has revealed its select service brand Compass  (the first coming to Anna Maria Sound, FL), and we learn all about it from CEO John Cohlan and CMO Tamara Baldanza-Dekker. Plus, what makes a true lifestyle brand, and much more. First, Glenn and Chris Green, COO, Chesapeake Hospitality share their impressions, news and trends revealed during the NYU International Hospitality I...

J.D. Power releases its 2018 North America Airline Satisfaction Study. Michael Taylor, Travel Practice Lead at J.D. Power shares which airlines get it right, and which airlines aren't up to snuff.  Plus, how airlines are battling it out over how to win customers. See the study here:  http://www.jdpower.com/press-releases/jd-power-2018-north-america-airline-satisfaction-study  

The Red Lion roars with Greg Mount, President/CEO, RLH Corp , who discusses the transformation of the company he's helmed for more than four years and gives us a peak into his personal life.    First, Glenn and Bruce Ford, SVP with Lodging Econometrics , discuss what they expect to happen during NYU International Hospitality Industry Investment Conference . Plus, No Vacancy turns two! Subscribe to...

We speak with Sandra DiVito, Vice President, Hospitality and Healthcare and Jeff Faye, PR/Marcom Manager with Protect-A-Bed.  We learn:  How you'll reduce labor costs How you'll reduce material costs How this strategy improves customer experience Visit  www.protectabed.com For hospitality:   https://www.protectabed.com/hospitality Email them:  hotels@protectabed.com   Call: 1 866 793 9644 This is...

Once a brand featuring only company-built hotels, Extended Stay America is now in franchising mode. And they have one of the best people heading up the team. We speak to Jim Alderman, Executive Vice President, Chief Asset Merchant with Extended Stay America , and get the scoop on what this means for hoteliers and why extended stay is suddenly so popular. First, Corey Nyman, of The Nyman Group , an...

It's been more than two years since Tru by Hilton was rolled out and supported with plenty of deal-making fanfare. Now the brand is getting tweaked as part of its evolution. SVP/ Global Head Tru by Hilton Alexandra Jaritz shares brand changes, why they were made, how the brand appeals to both owners and consumers. First, Ralph Mahana shares news on state of New Orleans tourism. Plus, his remarkabl...

Recorded during #AAHOACON2018, we spoke with Michael "Mick" McKeown. He's from the Department of Homeland Security where he's Executive Director, Campaigns and the Homeland Security Advisory Council.  In this important episode he shares how to recognize human trafficking in the hotel environment, how to stop it, and how to make others more aware of what is happening in their community.  Also, chec...

Glenn sits down with Red Roof's President Andy Alexander for a wide-ranging interview. They discuss how the economy segment works, why consumers find it a valuable segment, the rise of 'upscale economy,' why Alexander thinks his company doesn't need many brands, plus much more. But first, Glenn and Anthony Bennett, Managing Director of redskystrategy.com , discuss hot marketing strategies for hote...

Glenn speaks with Pat Pacious, President & CEO of Choice Hotels International, to see how the first six months have gone as CEO, the state of Choice Hotels and more. Encore episode: Was originally in episode 99, released April 6. 2018. 

Graduate Hotel is one hot brand gaining incredible customer traction. The brand's president Tim Franzen and Glenn dissect the brand to share why it's loved by customers and is a great development platform for Graduate Hotel's owner AJ Capital. But first, Glenn and Bruce Ford, SVP, Lodging Econometrics are in Vegas at the Choice Hotels annual conference and HD Expo. They recorded this prior to the...

Recorded during the Hunter Hotel Investment Conference, we caught up with Alan Roberts, Global Head - Embassy Suites by Hilton. He talks reinventing a hotel brand to surpass customer expectations, creating a sense of community through people power, how F&B is the new front desk, and expanding a full-service brand in a select service universe. Plus, we learn exactly what he does daily, and how he a...

Glenn speaks with Eric Jacobs, Chief Development Officer, Select Service and Extended Stay Brands - North America - ‎Marriott International. But first, Glenn speaks with CEO of International Hospitality Media, Piers Brown. They discuss the Serviced Apartment Summit Americas, and how consumers are looking to stay differently when traveling. Check out our man on the street video here:  http://www.se...

In today's show we bring back Suraj Patel, who is running for Congress in  New York's 12th Congressional District (parts of Manhattan and Queens).   We share his story of growing up in AAHOA community, how it set the stage for his Congressional run, and how this member of the Democratic party is handling being in an organization filled with so many folks that are in the Republican party.  He's als...

Glenn speaks with Ken Greene, President of Radisson Hotel Group, Americas on what it takes to completely transform a hotel company, including its name, how he got to run a major hotel organization, future growth plans and some insight into his personality. But first, Glenn shares his gratitude on his 100th episode and shares the experience of deciding to, then starting your business through his pe...

Glenn speaks with Pat Pacious, President & CEO of Choice Hotels International, to see how the first six months have gone as CEO, the state of Choice Hotels and more. But first, Glenn and hotel owner Rupesh Patel dish on how to keep employees engaged and exceeding guest expectations. Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thou...

In this episode, we speak with Estella Hale, VP of Products, SHR, to examine the overall distribution landscape and learn how hoteliers can provide relevant content to potential guests. Plus, a look at how the past was about connecting hotels to channels, how the modern customer is upending that philosophy, and how to understand the moment of relevance where a buying decision is made. Visit: SHR G...

Glenn speaks with David Kong, CEO, Best Western Hotels & Resorts. Get a sneak peak at Best Western's upcoming new brand, and lots more as we go behind the scenes. But first, Glenn and Bruce Ford, SVP/Lodging Econometrics deliver a show live from #AAHOACON18.    Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to G...

Glenn speaks with Michael Tall, President and COO of Charlestowne Hotels . They discuss the rapid growth of upscale chain hotels, independent lifestyle soft brands, transforming run-down motels into design-oriented stylish accommodations and much more. And, of course, what it's like having a top hotel in the country according to Travel + Leisure . But first, Glenn and producer Jeff Polly chat abou...

This week, we look at 50 years of Preferred Hotels & Resorts . Topics include company history, expansion, the evolution of the independent hotel space, and why it's so popular today, as well as the future of Preferred. First, Glenn speaks with Chris Green, COO of Chesapeake Hospitality on topics such as industry consolidation and its effect on management companies, what tax reform means to managem...

The Vegas Food Expo is coming April 15 &16 to the Westgate.  https://vegasfoodexpo.com/ It's an F&B conf dedicated to the promoting the country's emerging food producers and helping them get their food's discovered. We speak to Brett Ottolenghi, founder of the Vegas Food Expo, about the show, the foods to be discovered and why it's great for chefs and foodies to attend.  Subscribe to our weekly ne...

This week Glenn hosted the opening panel at the California Lodging Investment Conference. The next day, was a celebratory BBQ and lots of discussions about the state of hospitality, how CA is an hotel economic driver and lots of fun stuff is discussed over several beers. Joining Glenn are CLIC conference founder Craig Sullivan and Bruce Ford, SVP, Lodging Econometrics. Subscribe to our weekly news...

In this bonus episode we chat Adrian Kurre, global head for Homewood Suites by Hilton and Home2 Suites by Hilton to discuss the final results from the brand's #roadto200.  Then we explain everything you need to know and stuff you didn't realize you needed to know about key money with attorney Rahul Patel. Subscribe to our weekly newsletter. Text 'hotel' to 66866. Visit the brand new www.novacancyn...

Another show, another wholesale brand reinvention. This time it's the $200 million recreation of Crowne Plaza. The concept: bringing humanity to business travel. Monte Jump, Director, F&B and Service with IHG's Crowne Plaza, shares how this new unscripted approach to service, and reinventing amenities, will connect with guests. First, Glenn and Bruce Ford, SVP, Lodging Econometrics, chat it up in...