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Glenn speaks with Ben Rafter, the CEO of OLS Hotels & Resorts on the boutique hotel business, what guests really want, and how his background in the tech industry informs him to the future of the hotel business. First, Glenn speaks with Jay Hubbs, SVP, eCommerce and Digital Marketing with Remington Hotels, and Holly Zoba, Owner of Influencer Sales Training, about the importance of digital marketin...

Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss the effect of the rise of the sharing economy in the hospitality industry and what hoteliers need to think about regarding the changing nature of hospitality.  Learn more about Gary and LWHA here:  http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network:   iTunes , Google Play , Sti...

Welcome to the Business of Hotels podcast with Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman.  Here we learn what the show is all about in this special preview.  Learn more about Gary and LWHA here:  http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network:   iTunes , Google Play , Stitcher

Glenn speaks with MGM Springfield President and CEO Michael Mathis, who shares the story of the property's development, community commitment, and it's design, which tightly tethers it to the city's history. First, Glenn speaks with Alex Bregman, the co-founder and CEO of invitly,  a new app connecting you with like-minded professionals when traveling for business, or if simply want to meet other f...

Max Starkov, former President & CEO, HEBS Digital, now Founder & Director, breaks down with our co-hosts the need for hoteliers to first resolve 'the big picture' of customer engagement, acquisition and retention and its underlying technology solutions like CMS, CRS, CRM, RMS, ORM, etc., before falling for 'shiny widgets.' 

Glenn chats with Tim Busch, Founder/ CEO, Pacific Hospitality Group, which operates Meritage Collection hotels including Paséa Hotel & Spa in Huntington Beach, Estancia La Jolla Hotel & Spa near San Diego, Ko'a Kea Hotel & Resort in Kauai, and two Napa Valley properties – The Meritage Resort and Spa and Vista Collina Resort. First, Dave Eisen, Director of Hotel Intelligence and Customer Solutions...

Glenn chats with Simon Naudi, CEO of Corinthia Hotels. First, Chris Green, Chief Commercial Officer of Chesapeake Hotels, and Glenn wrap up 2018 and look into 2019. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. Visit our sponsors:  Duetto , Red Roof Subscri...

Glenn chats with Bill Walshe, CEO Viceroy Hotel Group, who reveals management techniques that drive success. First, Chris Hartley, CEO, Global Hotel Alliance, share show smaller hotel companies are teaming up in an innovative way to compete against the major global hotel companies.  Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comme...

Glenn chats with Valeriano Antonioli, CEO of the Lugarno Collection , an ultra-luxury hotel company that's reinventing the luxury hospitality experience. The company's newest brand Portrait is designed to be an extension of the community in which its located and Antonioli shares the critical nature of this strategy as travel trends change. Oh yeah, it happens to be owned by luxury fashion brand Sa...

The World Travel & Tourism Council (WTTC) released its annual Cities Report and Shanghai and Beijing are now the top tourism cities in the world! Who else is on the list? Listen to Rochelle Turner, Director of Research at WTTC and find out. First, Glenn gets us caught up on some stuff. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and co...

Glenn speaks with Michael McCormick, Executive Director of the Global Business Travel Associations. They're a group we don't talk enough about on the hotel side, but you must know about them! Topics: brands, customer loyalty, apps, duty of care, and tools creating better policies for placing employees on the road. Also, Theresa van Greunen of Hawaii based Aqua-Aston Hotels on sustainability, prote...

Marco Benvenuti, co-founder of Duetto , joins Glenn for an in depth discussion about the radical disruption technology is creating within the hotel business, specifically around making meaningful connections with customers regarding pricing and the increasing reality that personalization is everything! Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us you...

Glenn speaks with Triumph Hotels COO Brett Blass on how they've created the ultimate NYC hotel collection steeped in local history and neighborhood ties. First, Glenn speaks with Bruce Ford, SVP of Lodging Econometrics from BNDY and the HX: Hotel Experience in NYC on state of the hotel universe and lots more. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send...

Chris Blaine, VP, Global Sales & Customer Success at Sojern shares the secrets you need to ensure your hotel has a very merry holiday season with show host Estella Hale, Chief Evangelist at SHR and No Vacancy's Glenn Haussman.

Glenn speaks with Kevin Dallas, CEO of the Bermuda Tourism Authority about the history of the Bermuda tourism business, how It fell out of favor and its recent resurgence with new hotels and an under construction all new international airport.   First, Glenn speaks with Parris E. Jordan, Vice President with HVS New York and Managing Director of HVS Bahamas, who creates and organizes the CHICOS con...

Anne Smith, Vice President, Brand Management, Design and Compliance, Choice Hotels shares everything you need to know about its new Clarion Pointe brand extension. 

Glenn speaks with Alan J. Fuerstman, founder, chairman and CEO, Montage International, and Michael Fuerstman, co-founder & creative director, Pendry Hotels, on creating memorable brands and rethinking the luxury experience. First, Glenn speaks with Andrew Cohan, Managing Director at Horwath HTL – Miami, on why sustainability is not only makes great business sense, but could help out Mother Nature....

Glenn speaks with Kimpton's Chief Commercial Officer Kathleen Reidenbach on the company's newest campaign Stay Human, which highlights the important role humanity plays in hospitality. Plus, inside the brand's  first social experiment Room 301 , an element of the Stay Human campaign exploring human connection through a three month in-room experiment at the Kimpton Everly Hotel in Los Angeles.  Fir...

Glenn speaks Mark Dorr, President, New York State Tourism Authority on the opportunities and challenges experienced in the varied regions of NY state tourism. First, Glenn speaks with Kelly Abdo, Public Relations Manager with Turning Stone Resort Casino in Upstate NY. They discuss smart PR practices. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your...

Glenn speaks with Bill Duncan, Global Head of the All Suites and Focused Service Categories with Hilton where he oversees Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton (All Suites) along with Hampton by Hilton, Hilton Garden Inn and Tru by Hilton (Focused Service). In addition, Duncan oversees the Enterprise Owner Relations team, which provides an aligned global ow...

In this bonus episode we stomp out the bed bug scourge with the help of Jeff Zimmerman of BedBug-HeatDoctor/Prevsol. We discuss where bud bugs are biting most, how they're adapting into newer and harder to kill strains, the rise of the tropical bed bug in the USA, where people go wrong when treating and how to solve the problem with new heaters hitting the market. Contact: Jeff Zimmerman, National...

In this episode, we go live to NYC to speak with Michael Zayas, Corporate Director of Digital Marketing and ECommerce for Real Hospitality Group, to discuss the current realities of guest booking, and the importance of clearly communicating your hotel brand to attract and convert more users.

Glenn speaks with Julienne Smith, SVP, Development & Owner Relations for Hyatt Place and Hyatt House, North America and share the latest behind the scenes news on Hyatt Place and Hyatt House brands in the U.S. and Canada, the next generation of Hyatt Place hotels and the importance of wellness in hospitality. First, Glenn and producer Jeff Polly examine the top 10 best cities to hold a conference....

Glenn catches up with AAHOA Secretary Vinay Patel who shares what's happening in the political landscape regarded the lodging industry. They cover the recent AAHOA & AHLA Legislative Action Summit, Tax Cuts and Jobs Act and Tax Reform 2.0, JOLT Act, Joint Employer, tariffs and more. First, Bruce Ford, SVP of Lodging Econometrics gives a report from The Lodging Conference and event Glenn missed and...

Glenn catches up with industry icon Jim Holthouser for tales from a storied career and what it's like reinventing yourself after a decades long career. But first Glenn speaks with Calvin Stovall, Chief Experience Officer with ICONIC Presentations on coaching staff on delivering incredible customer experiences. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Sen...