No Vacancy Live!

Finding and keeping the right operations staff has always been a fundamental challenge for hospitality. In recent years emerging problems have added to this challenge: an ever-growing labor gap, budget constraint, and a lack of people joining the hospitality industry, to name a few. We sat down with AHLA and Amadeus to understand what these challenges mean to hoteliers in 2020, and to discuss how...

We discuss the biggest issues covered during the California Lodging Investment Conference. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsors: Red Roof , Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman...

First, Glenn shares his thoughts about surviving Las Vegas after staying 11 nights. Plus, Mike Durre from Dine Inn Recruiting on how to find staff and keep them engaged. Then, Glenn speaks with Kristen Richter, SVP & Chief Commercial Officer with Radisson Hotel Group. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@ro...

Hilton makes 50,000,000 rate updates with the help of a revenue management system (RMS) every single year. Conversely, an 1,800-room branded hotel in New York City, up and until recently, had employed a team of 11 people to manage revenue via spread sheets. RMS or not, your hotel is making revenue decisions every day. Our guest, Max Starkov, along with Glenn and Estella, break down the difficulty...

First, Glenn shares his thoughts about attending the Forbes Verified Luxury Summit in Las Vegas where he hosted a panel. Then, we chat with Jamie, Lane, senior managing economist of Econometric Advisors and CBRE  Hotels Americas Research shares insights from a new report published by CBRE about the growth of the short-term rental business and its resulting impact on valuations of US hotels. Subscr...

First up, Amanda Frasier, EVP- Standards and Ratings with Forbes Travel Guide shares highlights from this year's 5-star award recipient hotels, as well as insights to how hotels can achieve that rating while highlighting some standouts and up and comers. Then, we chat with Mit Shah, CEO of Noble Investment Group, the consummate hotel industry entrepreneur. He shares his strategies for success in l...

Mews, apaleo, Siteminder and Impala are all trying to be like Salesforce, will it work in hospitality? The former CEO of StayNTouch blew up LinkedIn with this question--at last count, with 43 comments and 53 reactions. So, we'd thought we'd bring this 'hot' topic to the show. Listen in! Guest: Jos Schaap, former CEO of StayNTouch, former SVP at Micros, and hospitality technology entrepreneur Time:...

First up, Stuart Butler, COO, Fuel shares why you need to be worried about Google affecting your business and what to do about it. Then, we chat with Dan Cummins in an encore interview. He's a renowned comedian, television producer and host of the Timesuck , a comedic historical podcast. But he's also an active touring stand-up comic who's been on shows like Conan . He's on the road constantly, an...

First up, Glenn and Bruce Ford of Lodging Econometrics analyze ALIS 2020. Then, we chat with Ron Pohl , SVP & COO, Best Western Hotels & Resorts about World Hotels' newest brand, the state of BWH and much more. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn....

CRM and loyalty technology are hot now, but are they working? According to our guest, Ryan MacDonald, the advances in technology is allowing hoteliers to get in front of a larger demographic to convert them to loyalty members, primarily those Millennial corporate travelers. Hear how Palm Holdings is managing loyalty and what else is working for hoteliers. Guest: Ryan MacDonald, VP of Revenue Manag...

First up, Matthew Humphreys , GM at Hyatt Regency San Francisco . He shares his story about an innovative way he created more sellable space in the property. Get inspired! Then, we speak to a panoply of ESA folks including Jim Alderman , EVP and CDO, Amy Hollis , Director of Design, Extended Stay America, Paul Fraser , VP, Construction at Extended Stay America and Philip Lee , Director Of Construc...

First up, Jay Wiendl , he's the GM at Sonesta Resort Hilton Head Island discusses what it takes to run the resort and connect with customers. Then, Phil Cordell , Global Head of New Brand Development at Hilton, reveals everything you need to know about Tempo by Hilton, a new brand focused on the modern achiever. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com S...

Is the lack of interdisciplinary knowledge between Revenue Managers and Digital Marketers contributing to a hotel's challenge of connecting with the guest? Do uncorrelated metrics drive a wedge between the departments? Can hotels articulate the problems they are trying to solve with technology, before buying technology, empowering both disciplines to work towards the same goals? Our guest, Dan Wac...

Addiction in hospitality is 2x national average! We're discussing this issue, what you can do about it, helping those around you and sharing news about the third annual Shatterproof Hospitality Heroes Reception at ALIS on January 28 from 6:15-7:30 p.m. that's honoring Woodworth.  The reception honors Woodworth an integral part of uniting hospitality industry leaders to raise awareness and shatter...

First up, Dieter Schmitz, area GM with the Lore Group, who's become a specialist at being a hotel's opening GM. We discuss this unexpected career journey and his most recent assignment, the Riggs Washington, DC. Then, Steve Solari of Meir Lake. He took and abandoned sleep away camp in the Alaskan wilderness and turned it into a luxury hotel and event center. And it's crushing it. Here's how he did...

First up, Director of Food & Beverage Eric Willhite at The Mayfair Hotel who shares what it takes to build a successful hotel F&B program from scratch. This conversation uses the rebirth of the historic hotel as a model to success. Then, the incredible Scott Gerber of Gerber Group. We hear the history of how he and his former partner Rande Gerber created their winning business, how they created th...

First up, Las Vegas foodie insider Al Mancini shares the latest in food trends in, how it affects our national cuisine and all the amazing new off Strip places that have opened from chefs that trained under industry superstars. Then, Olivier Dubreuil, VP Culinary Operations at Venetian and Palazzo Hotel shares what it's like serving literally millions of meals every year. Think 2,800 pounds of bac...

We went live with Rick Garlick of Magid to analyze, evaluate and uncover the newest and emerging trends in the hospitality industry. Some questions we grappled with: • How can you differentiate a hotel in a crowded market? • What technology do guests really want? • Which 'enhancements' actually create more guest stress? • Can we try a technology that failed?

First up, Glenn discussed genealogical tourism and the desire many of us have to explore our roots. Lots of insight on this amazing trend and some cool stories too with CIE Tour's Elizabeth Crabill. Then, it's a deep dive into what is happening at WaterWalk International with its President Mimi Rogers. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us you...

Glenn's using LinkedIn Live now, so here's his first foray into the new medium. This is an audio only version. Let us know how he did!

First up, Glenn hosted RLHC's annual conference in Vegas this past week and shares his observations before going to an interview with Rocco Bova, GM - Chable' Resort, a luxury level wellness focused Mexican resort. Then, Brad LeBlanc, Chief Development Officer, Best Western Hotels & Resorts, gives an update on the company and their go forward strategy. Subscribe to our weekly newsletter. Text hote...

First up, Krystal Eng, Director of Operations at New York Hilton midtown. Learn what it's like running one of the largest hotel complexes in New York City. Then, Alan Roberts, Global Head of Embassy Suites gives insight into the state of the brand and it's customers. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rou...

First up, Amanda Saye, VP Operations and Kevin BrooksKevin has a account Managing Director at GreenTree Hospitality Group, then, author and Marriott Exec Christine Trippi; Plus, Biran Patel on 2020's AAHOA annual conference and his journey on the AAHOA Board. Plus, what he's thinking about during his year as Chair.   Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews....

Recorded live during HX: The Hotel Experience Powered by AAHOA First up, Neal Patel, AAHOA Secretary on what it's like being the youngest secretary ever to hold the office, how he achieved this accomplishment and what he's going to do in the next few years as he takes his journey to AAHOA Chair. Plus, Rachel Humphrey, COO & VP of Franchise Relations at AAHOA, joins Glenn and Hotel Impossible's Ant...

It's official! AAHOA has it's new CEO, Cecil Staton. And we got him on the mic for an introductory conversation where we learn his background, his qualifications and how he plans to get settled into this new role!