NBDA: Bicycle Retail Radio

Create a truly personalized shopping experience.   Support the show

Saving the world one bike at a time.  Meet Amos Brumble.   Bike racer, coach, shop owner, and executive, Amos is leading out a specific type of retail. Sharing with us insights on delivering to your customers exactly what they want. Creating retail hours based on when your customers shop and going above the in-store visit to optimizing the customer interactions via dedicated newsletters. Always co...

5 things you can do today to increase business that cost you absolutely nothing.  Support the show

Welcome to Season 2 of Bicycle Retail Radio, where NBDA President Heather Mason will meet with industry professionals to have conversations to provoke, educate, inspire and empower you to your best retail self. The first episode of this new season of Bicycle Retail Radio is with Rachelle Schouten, Development Director of the NBDA. The “glue” of the National Bicycle Dealers Association. Guiding pro...

Tara Kuipers, coordinator for the NBDA's P2 Groups, is joined by Tim Krone, owner of Pedal Bicycle in Michigan and current NBDA Board Member, to talk about the P2 Program and Tim's experience as a member of a P2 Group. P2: The Profitability Project brings together non-competing retailers to share data, successes, tips, and secrets to building and maintaining bicycle retailer profitabilit...

Fred Clements returns in this episode to talk with Marc Sani about the history of Bicycle Retailer and Industry News Magazine, the leading trade magazine and website for the global bicycle industry. Marc is the co-founder of BRAIN Magazine and tells us about starting the project in 1992, seeing the popularity rise, launching the website, being bought by the NBDA, becoming the publisher, and moving...

In this episode, Steph Waite from Johnny Velo Bikes in Columbus, OH is back to talk with Heather Mason, former pro-racer and bike shop owner, and current coordinator of Bianchi USA’s women’s ambassador program, this time about how to engage customers in a contactless world. Every customer is important but especially those new customers who may be experiencing an independent bicycle dealer for the...

Fred Clements is back with us to interview John McConnochie, owner of Cycle Alaska. Cycle Alaska is a bike shop in Juneau, Alaska, and is unique because a lot of their business comes from bike tours given to cruise ship passengers. Tune in to find out about the bike culture in Juneau, how the shop deals with the extreme seasonal conditions, and how they have adapted now that tourism is effectively...

In this episode, Chad Pickard, owner of Spoke-n-Sport in South Dakota and NBDA board member, is joined once again by Woody Smith, owner and President of Richardson Bike Mart. Chad and Woody delve into the availability of bikes, inventory and sales of parts and accessories, their experience with vendors, and Woody's plan for the year ahead. Support the show

James Stanfill, President of the Professional Bicycle Mechanics Association, joins Chad Pickard this week to talk about PBMA's BIPOC UBI Scholarship Fundraiser in which donations will be used to directly assist a person or persons from the Black, Indigenous and People of Color communities to attend a UBI training. This will include, airfare, lodging, meals, and tuition. Chad and James talk ab...

What do Lycra and leather have in common? An enthusiastic, loyal customer base… composed primarily of white, male riders...  Pat Hus, former director of Interbike, interviews bicycle and Harley-Davidson retailer George Gatto about what bicycle retailers and manufacturers can learn from Harley-Davidson. You’ll hear how Harley supports retailers through education and incentive programs that encourag...

In this episode, John Robinson, owner of Johnny Velo Bikes in Columbus, Ohio, and board member of the NBDA is back to interview Donny Perry, author of Leading Out Retail. In Leading Out Retail, Perry combines hundreds of hours of research, a rich trove of social science, and his counterintuitive insights as he explains a paradigm shift in the industry of bicycle retail. Within this paradigm shift,...

This week, Chad Pickard, NBDA Board Member and owner of Spoke-N-Sport in Sioux Falls, SD, is joined by John Robinson, fellow NBDA Board Member and owner of Johnny Velo Bikes in Columbus, OH, for a discussion on customers and profitability. Is the customer always right? Does saying "yes" to a customer sometimes cost more than saying "no"? Join in on the discussion and feel free...

This week Kat Andrus, Youth Program Manager at PeopleforBikes, joins us again to interview Andree Sanders, President of Trips for Kids Metro NY. Andree is nicknamed the "bike whisperer" based on her teaching methods when teaching people how to ride. Adree has taught over 1000 kids to ride off-road, is now a certified NICA coach, has helped hundreds learn to ride, and is a League Certifie...

In this episode, David DeKeyser joins us once again to interview Dan Thornton, owner of Free-Flite Bicycles. Dan has been in the industry for over 40 years and has a great sense of business. He talks to Dave about opening his skateboard shop in 1977, transitioning to a bike shop in 1978, opening more locations, and getting back into an active role in the business this year. Dan also shares with us...

This week, Dave DeKeyser, Business Consultant for the NBDA, returns to interview Todd Cravens, Vice President of Business Development at Quality Bicycle Products. Dave and Todd talk about trends and best practices that they have observed for running a profitable bike shop. In his position at QBP, Todd works with many bike shops at all levels and it has given him great insights into the hard number...

This week, Giant Group's U.S. general manager John "JT" Thompson joins Chad Pickard, NBDA Board Member and owner of Spoke-N-Sport in Sioux Falls, SD, to talk about Giant Bicycles and the general state of the industry.  Support the show

In this episode, Chad Pickard, owner of Spoke N' Sport in Sioux Falls, SD, and NBDA board member, returns for a very special interview with Gary Fisher. Gary has a rich and storied career and is considered one of the inventors of the modern mountain bike. Gary joins us today to talk about what he experienced during the bike boom of the 1970's and his take on whether or not the bike boom...

In this episode, Kat Andrus, Youth Program Manager at PeopleforBikes, interviews Sabra Davison, co-founder and Executive Director of Little Bellas. Kat and Sabra discuss youth programs in the bicycling industry, why they are important, and how bike shops can get involved. Support the show

More women than ever are getting into all forms of cycling, while bike shops and the industry as a whole are still largely male-dominated. But any dealer can take a few simple steps to make their shop the one women choose when buying a bike. In this episode of Bicycle Retail Radio, Heather Mason, former pro-racer and bike shop owner, and current coordinator of Bianchi USA’s women’s ambassador prog...

In this episode of Bicycle Retail Radio, Chad Pickard, NBDA board member and owner of Spoke N Sport in Sioux Falls, SD, speaks with Tobie DePauw, Affiliate Wrangler at People for Bikes and owner of Mordecai Book Building and Stewardship Retail. Tobie talks about the value that brick and mortar retail stores have and how powerful the human connection is in creating a community around your store. He...

Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether or not to lay off employees, whether to ask for rent deferral or not, etc. We think that now it is more important than ever to come together and share ideas and practices between retailers all over the nation. For the fourth episode in this s...

Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether or not to lay off employees, whether to ask for rent deferral or not, etc. We think that now it is more important than ever to come together and share ideas and practices between retailers all over the nation. For the third episode in this se...

Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether or not to lay off employees, whether to ask for rent deferral or not, etc. We think that now it is more important than ever to come together and share ideas and practices between retailers all over the nation. For the second episode in this s...

Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether or not to lay off employees, whether to ask for rent deferral or not, etc. We think that now it is more important than ever to come together and share ideas and practices between retailers all over the nation. For the first episode in this se...