NBDA: Bicycle Retail Radio

Why your bicycle retail store needs a loyalty program. Support the show

This episode’s guest is George Lee, a known retail expert with an unwavering desire to innovate, implement, and take every business and everybody in his environment to the next level. His bicycle industry career is centered on strategic thinking, planning, and profitability. He is leading the retail strategy and operations growth plan of Conte's Bike shop-the biggest bicycle retail business o...

E-COMM LEAD GENERATION Support the show

This episode’s guest is David Rosen, CEO and Founder of Sage Titanium Bicycle Company. Founded in 2012, Sage titanium bikes are 100 percent designed, cut, welded, and finished right here in the United States. In this episode we talk with David about starting a US company, navigating drivetrain manufacturer relationships, selling consumer direct while managing dealer relationships, and the satisfac...

Managing Backorders and Deposits  Support the show

This episode’s guest is Shawna Macan, Manager at Mojo cycling in Bentonville, Arkansas, and a member of the 2021 Bicycle Retailer and Industry News Retailer Panel. With contagious energy and enthusiasm, she is leading a passion-filled charge for welcoming more riders and diversity into our sport and industry.   Support the show

Using Bike Exchange to compliment your Click and Collect options. Support the show

This episode’s guest is Albert Cabbad, owner of R&A Cycles. R&A has 2 locations offering cutting-edge inventory. Al has over 30 years' knowledge of cycling and fitting and believes only in advertising products that R&A Cycles has physically in store. Al is leading out retail with an honest reputation and an immense desire to fulfill all of their customer's needs. Support the...

The Importance of Retailers Selling Everywhere. Support the show

Retailer’s Top Takeaways: 1. Current e-commerce landscape 2. Add on sales in e-commerce 3. Forward trends in e-commerce In this episode we talk with Ryan Atkinson, President and Co-Owner of SmartEtailing;  a company committed to the success of local independent bicycle retailers by providing software and services that help them effectively compete in an evolving retail environment. Smartetailing p...

Visual Merchandising and How to Make Standout Product Displays Support the show

Retailer’s Top Takeaways: 1. Redefining what a bicycle shop can be.  2. E-commerce in Bicycle Retail 3. Making your business more personal In this episode, we talk with Jeff Cayley, an entrepreneur who believes in chasing your passions in life, having fun doing it, and hopefully making some people happy along the way. Jeff is one impressive guy with a can’t help but notice business model. Redefini...

Meet Steve Hellin. Steve is the driving force behind Bike Exchange. Bike Exchange makes it easier for people to find, research, and buy all their cycling-related needs, through destination marketplaces. They support and connect hundreds of retail bike stores and brands around the world. Steve joined BikeExchange in March of 2020. Prior to BikeExchange, Steve held various leadership positions in th...

Traits of a successful person. Support the show

Meet Nate Nordstrom. Lifelong entrepreneur and new business owner of an e-centric bicycle retail location featuring electric assist bikes, electric scooters, and traditional “acoustic” bikes. Support the show

Communication - Consistency and Content Support the show

Meet Mark Sutton. A cycling journalist with over 15 years of experience who established Cycling Industry News; a global brand and leader in its domestic market. A freelance contributor to various industry publications with a keen interest in everyday cycling, product innovation, and cycling infrastructure. His goal is to promote cycling at a local, national, and global level.  Support the show

Employees – Attract and Retain.    Support the show

Meet Matt Wallin. Outside of running a shop, Matt is building a community, specifically a community-based program for youth. His focus is on managing and building trails, coaching the high school cycling team, technical clinics, and community outreach. His shop is leading the path for a new style of retail.  Support the show

Believe in Yourself.  Support the show

Specializing in bicycle industry insurance programs.   Bike Shops, Product Liability for manufacturers/suppliers, professional trail building contractors, advocacy groups, and everything in between, Scott is an athlete who lives in the same hometown as the American Birkebeiner Ski Race. He started the Fat Bike Birke, as well as helped to launch a 55-mile fat bike trail system. He was a 12-year boa...

The Importance of Cleanliness in Retail. Support the show

Bike shop owner of Twisted Spokes in Johns Creek, Georgia, known for engaging women, growing interest, working with the community, and advocacy. A once legal career has assisted her in those areas and helped her rally others. A life-changing accident affected her love of teaching children and other beginners. Today we will not only learn Shellie’s story but ways we can implement similar techniques...

Now is the time to adapt technology.  Support the show

An industry veteran and visionary in leading real-time service contracts and insurance consulting.  Meet Frank McMillian. Founder of Ensure Protect, developer of R.I.D.E.S, (Ride it Daily Extended Service), Frank brings years of experience to the mic.  Co-founding the first online real-time service contract solution.  Later adopted by Dell and Amazon, Frank brings to the conversation an in-depth l...