NBDA: Bicycle Retail Radio

Each customer comes to you with a different story. As a retailer, you have the choice of how you interact with your customer and how to influence how they feel when they leave your store. Brett Flemming, owner of Efficient Velo Tools, joins Fred Clements in this episode to share his insights and advice on how to meet every customer with aggressive agreeability and ensure they leave your shop with...

Kristi Mohn is a gravel coach, a champion for women’s cycling, and one of the original organizers of Dirty Kanza. She fell into cycling organically when she and her husband were looking for a way to stay fit. As a Kansan seeking adventure, finding her way to gravel and Dirty Kanza was a no-brainer.  In this episode of Bicycle Retail Radio, Kristi shares her thoughts on how and why gravel cycling h...

It’s no secret that the relationship between dealers and vendors can be filled with tension. A strong relationship, however, can give shops a competitive edge as vendors go the extra mile to help you to keep your customers happy. From product advice to supply chain insights, your vendors are an essential part of your success. In this episode of Bicycle Retail Radio, James Ayres, Domestic Sales Man...

Ian Christie was a teenager when he cleaned bathrooms and did basic bike builds in a bike shop in exchange for parts. He eventually worked his way to a paying gig on the sales floor and realized this was the career path for him. He acquired Summit Bicycles when it had two locations in the Bay Area, and he’s expanded it to five, with a staff of 45-60 full-time-equivalent staff members across the co...

Mike DuVarney, Executive Director of the BMX Foundation, has the best job in the world: putting kids on bikes—and his enthusiasm for it is contagious. In this episode of Bicycle Retail Radio, you’ll learn how the BMX Foundation is igniting passion for cycling by bringing STE(A)M programs and BMX athletes into schools across the country.  Even if your shop doesn’t stock BMX bikes, you can still wor...

Karen Weiner and Brett Thurber opened a bike shop ten years ago in California’s Bay Area with four e-bikes on consignment, and no previous bike shop experience—an asset that enabled them to bring fresh eyes and a creative approach to creating a mission-driven business model. They began by operating out of their apartment and delivering bikes by trailer, and today, The New Wheel has two locations,...

Learn how to roll up your sleeves and dig into your shop’s data to become more profitable in this episode of Bicycle Retailer Radio. Joseph Du Bois opened his first Trek store in 2006, survived the 2008 recession, and now owns nine Florida Trek locations that have put customers on 50,000 bikes. Using a values-oriented philosophy and sales-driven mindset, Du Bois has mastered the art and science of...

Pat Hus, former show director of Interbike, joins us again to interview John David, COO of USA BMX. Pat and John have a great conversation about how to get more kids on bikes, how retailers can benefit from their local BMX track, and about their passion for the industry.  Support the show

In this episode, Morgan Lommele, Director of State + Local Policy at People for Bikes, interviews Gary Sjoquist, Director of Advocacy at Quality Bicycle Products. Gary was the industry's first full-time advocate and has continued to do great work as an advocacy director for 22 years. Gary talks about how he got started and shares some of his favorite stories from his years as an advocate. Sup...

Fred Clements is back to interview James Moore, owner of Moore's Bicycle Shop in Hattiesburg, Mississippi and former NBDA Board Member, about his passion for sharing the joy of cycling with his local recovery centers. James has been speaking in addiction recovery centers for about 3 years after losing his son, Jeffrey to a heroin overdose in 2015. Listen in to hear about James' process a...

NBDA Board Member and owner of Spoke-n-Sport Chad Pickard talks with Stuart Hunter of Roll: Bicycle Company about his best practices and what he sees for the future of the industry. Listen in to learn about profitability, customer retention, competition, marketing, and more! Support the show

Chris Cocalis, President and CEO of Pivot Cycles, joins Rod Judd, Membership and Development Director at People for Bikes, to talk about how he started in the bike industry and to get his take on the current state of the industry. Chris and Rod talk tariffs, retail, supplier behavior, and Chris gives his input on what he thinks the industry needs to be even more successful. Support the show

Fred Clements, former executive director of the NBDA, returns in this episode to talk to Joe Nocella, Owner of 718 Cyclery and creator of Bike Shop Day. Bike Shop Day ( www.bikeshopday.com ) serves to connect the independent bike shop (in all shapes and forms) and our community through inclusiveness, promoting a healthy lifestyle and sustainable local business practices. Learn how you can get your...

In this episode, Amelia Kegel, NBDA Board Member and Co-Owner of Wheel & Sprocket, talks with Jenn Dice, COO of People for Bikes. Listen in to two passionate advocates for the industry share their insights on bike safety, local and national advocacy, why bike shops should get involved, and how you can help at any and all levels. Support the show

Listen in on a great conversation with Pat Hus, former Interbike show director, and Todd Sadow, Founder and President of Epic Rides, as they discuss how retailers can leverage large events to grow retail sales.  If your foot traffic is down and the race event participation is up… How can we use these large events to drive demand in our retail locations? Support the show

In this episode, Fred Clements, former executive director of the NBDA, interviews Dan Mann, retail expert and President and CEO of the Mann Group. Fred and Dann discuss best practices for making great retailers and how retail affects the industry as a whole. Support the show

In this episode, Scott Chapin of Marsh & McLennan interviews Kimo Seymour, the Senior Vice President in charge of events and media for Life Time, the parent of the Leadville 100 mountain bike race and the Dirty Kanza gravel race. Scott and Kimo talk about the trends they've seen in the cycling event space and about the kinds of successful relationships bike retailers can have with their l...

In this episode, Laura Neighbors, Community Engagement Coordinator at Bicycle Sport Shop in Austin, Texas talks to Lisa Cramton, co-founder of Chopwood Mercantile in Crested Butte, Colorado, NICA Coordinator, and former marketing manager of Pivot Cycles. These two powerful women discuss why they are passionate about getting women and kids on bikes and how they empower other women to to get involve...

In this episode, Specialty Bicycle Retailer and NBDA board member Chad Pickard interviews Woody Smith, owner and President of Richardson Bike Mart. Chad and Woody cover the history of Richardson Bike Mart, the challenges Woody has come across and how he navigated them, and how he successfully coordinates 4 stores, 17 brands, and 116 employees.  Support the show

Tim Krone has been a P2 member for seven years, having joined the program when his shop, Pedal, was young and, perhaps, stupid. In this presentation, Tim will discuss his experiences with the program and some of the methods by which the P2 program helped him be at least moderately successful. It’s worth noting that neither the P2 program nor this presentation claims to be a silver bullet that will...

In this episode, Scott Chapin of Marsh & McLennan interviews David DeKeyser, former owner of The Bike Hub in De Pere, Wisconsin and author of the Positive Spin series on Bicycle Retailer and Industry News magazine. David discusses how he built a successful and profitable bike shop and shares tips on what he thinks other bike shops can do to build their profitability. Support the show

Today’s retail world is not for the faint of heart. Bike shops are under pressure that they historically weren’t...to be legitimate retail leaders in terms of the product they offer, the people they employ and the style/brand experience they offer. The great shops these days pay close attention to the retail trends outside the bike world and create experiences for their customers that rival the be...

We are very excited to bring you this webinar from our friends at Wheel & Sprocket! It isn't often that you get someone to tell you all of their secrets for success, but we talked them into it. You can expect to learn about the e-bike customer, understanding e-bike basics, and sales techniques. They will also address frequent questions they get from their customers about e-bikes.  Support...

On 5/29/2019, the NBDA hosted a webinar presentation on tariffs from Robert (Bob) Margevicius, Executive Vice President of Specialized. Bob has extensive experience working with trade on a National level and has a seat at the most important table in Washington DC. He not only represents the vendor side but also speaks on behalf of retailers when he advises. He currently serves as a USA Industry Tr...