NBDA: Bicycle Retail Radio

Making Everyone Who Walks in the Door Feel Welcome  Support the show

This episode’s guest is Neil Macc, Chief Revenue Officer at Beeline Connect .  Beeline, founded in 2013, is focused on delivering software solutions for the bicycle industry. So focused, in fact, the company has facilitated over 100,000 service and fulfillment appointments connecting riders with independent bicycle retailers. Neil brings his expertise in management, product development, sales, pur...

Welcoming the new employee and orientation Support the show

This episode’s guest is Jessica Hill, Director of Sales at Aventon Ebikes . Her professional career spanning decades, Jessica is a creative, dedicated, and highly motivated leader. Aventon is a brand and manufacturer of electric bicycles whose headquarters are in Brea, California. Aventon was founded in 2012 and was originally a fixed-gear bicycle company, before moving into the ebike market in 20...

Choosing the Candidate and Making an Offer Support the show

This episode’s guest is Ryan Zagata, President at Brooklyn Bicycle Company. Brooklyn Bicycle Company is a bicycle company based in Brooklyn, New York, that was founded in 2011. Brooklyn Bicycle Company originated from the desire to provide people with bicycles to explore their neighborhoods and engage with their communities. The company itself, deeply immersed in its community, designs bikes to ce...

Staffing, Recruitment, and the Hiring Process- Part 2 Support the show

This episode’s guest is Mark Purdy, referred to as a Sensei in the Art of Bicycle Maintenance. His impressive background runs over 35 years in the bicycle industry at all levels from manufacturing to small-town mom & pop shops to multi-store chains and high-end boutiques.  He’s been a race mechanic for US Amateur & Conti teams and an entrepreneur himself running a retail service course in...

Staffing, Recruitment, and the Hiring Process - Part 1 Support the show

This episode’s guests are from Biloxi Bicycle Works in Biloxi, Mississippi. Co-owners Daniel Wijdenes and Bart Luther are turning heads as they drive cycling into the local community of Biloxi. Biloxi Bicycle Works opened around the same time the pandemic started shutting down businesses in America. The business promotes the benefits of daily exercise and welcomes all to the store to expand their...

Customer Science  Support the show

This episode’s guests are Gordon Wadsworth, Customer Experience Manager and Sparky Moir, Customer Orders Manager at BikeFlights. BikeFlights , started in 2009, is an easy-to-use bicycle shipping service and a supplier of easy-to-pack bike shipping boxes. Offering low costs, excellent service, and on-time delivery with every shipment, BikeFlights serves individuals, bike shops, events, and cycling...

Six Keys to Successfully Sell Ebikes Support the show

This episode’s guest is Lance Camisasca, Bike Show Director at the Big Gear Show . A second-time guest on the podcast, Lance has served in the trade show industry for over 20 years. Lance is an experienced event creator and director who is globally acclaimed for hosting productive and purposeful gatherings whose blueprints are proven to be years ahead of their time, and the NBDA team has been thri...

Retail Selling Techniques. Support the show

This episode’s guest is Neal Norton, owner of The Bikery in St Petersburg, Florida. The Bikery is a laid-back haunt for coffee, espresso, and pastries, plus a shop selling bicycles, gear, and accessories. The shop opened in 2016 after the idea came to Neal’s son Taylor when he was checking out bike shops online and noticed an awesome shop located in Berlin, Germany that bought and sold vintage rac...

Website Navigation Best Practices Support the show

This episode’s guests are Monica Garrison, Black Girls Do Bike (BGDB) founder, and Chicago Chapter Shero, Celeste Adams. With over 100 chapters in the US, BGDB is a nonprofit growing and supporting a community of women of color who share a passion for cycling.   They strive to establish a comfortable place where female cyclists can support, advise, organize rides, and promote skill-sharing. By sha...

How to Increase Your Store’s Average Transaction Value Support the show

This episode’s guests are from the transformative nonprofit organization Trips for Kids . Joining us is Amy Carver, Director of Community and Development and RJ Heckelman, Director of Partnerships and Resources. Both Amy and RJ have been putting passion, energy, and resources into developmental programming at Trips for Kids. Trips for Kids is a nonprofit that provides meaningful cycling programs t...

Leverage your POS Data Support the show

This episode’s guest is Matt Lyon. Matt is the President and CEO of HydraPak . He’s worked in the outdoor industry for decades and serves as the Board Chair of the California Outdoor Recreation Partnership. In 2018, Polar Bottle , a US-made Colorado based company, joined HydraPak, forming a partnership between two industry leaders and creating new ways to live out the Polar Bottle message. Focused...

Key Performance Indicators Support the show

This episode’s guest is Bryan Hance, co-founder of Bike Index , a 501(c)(3) nonprofit with a universal bike registration service. Their database is used and searched by individuals, bike shops, law enforcement, and other apps giving everyone the ability to register and recover bicycles.  Bryan created StolenBicycleRegistry.com in 2004 because he had way too many bikes stolen - and he realized chas...

Bike Boom 2022?  Support the show